Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.7
(329 Reviews)
Rating breakdown 329 reviews
5 Stars
274
4 Stars
36
3 Stars
12
2 Stars
4
1 Star
3
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Posted by: Jenifer
from Jacksonville FL
Expertise:Expert
Verified Purchase:Yes
So far I love it. Super fast! It has a large track pad and holds a good charge.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
best laptop in office
on February 5, 2026
Posted by: Dsq2
from georgia, tbilisi
fast laptop, nice design. keyboard practic and display 5 star.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Sambo
Expertise:Expert
Verified Purchase:Yes
This laptop is fantastic, and I scored it at an amazing price. The screen is gorgeous, the keyboard is comfortable to type on, and it’s nice and lightweight. It also works seamlessly with the Samsung ecosystem. That said, the S Pen isn’t as precise—which is a bit disappointing—as the iPad Pencil, which I really love.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This products has a great thing
on February 19, 2025
Posted by: Nickkf
[This review was collected as part of a promotion.] I need a computer for multiple reasons, as it plays a crucial role in my daily life. First, a computer helps me with work-related tasks, including job searches, applications, and professional communication. Since I am an immigrant looking for employment opportunities, having a computer allows me to access online resources, create resumes, and stay informed about job openings. Additionally, a computer is essential for my powerlifting training because I can track my progress, watch instructional videos, and follow structured workout plans. It also enables me to study for my driving test by taking online practice exams and reviewing learning materials. Beyond work and training, a computer provides entertainment, such as watching videos, playing games, or staying connected with family and friends. With a computer, I can manage important tasks efficiently, learn new skills, and improve my overall productivity. It is a necessary tool for my personal and professional growth.
Value
5
Written by a customer while visiting Samsung US
Posted by: Starr
from California
Expertise:Intermediate
Verified Purchase:Yes
I am still not sure why I needed a tablet....I dont draw so who knows...I do not like the fact that I cannot get it to do away with the password/pin....and it doesnt seem like I have been successful in adjusting time out....I have set it for 15 min yet it seems like 3 min idle and I have to redo pin...I HATE THAT!!! So irritating....I have tried several "fixes" that dont work...I also could not transfer all data from.my Microsoft Surface to the Galaxy Book.. (also the pin is under Microsoft...I bought a Samsung so why is Microsoft the pin????)....also tried several ways there too.....Samsung Switch was not helpful...I tried another one too..nope...that was very irritating...and trying to get used to the updated Paint....I had windows 10 so it is different...so other stuff ok...and yes that keyboard takes getting used to...I never use the tracker thing...I never can figure out how that works so I have a wireless mouse...that is my review
Features
4
Performance
4
Design
3
Written by a customer while visiting Samsung US
Customer Rating
4
Overall Good but could be better.
on February 4, 2026
Posted by: CalvinC
Expertise:Intermediate
Overall im happy wiht this device. There are some build quality defects but nothing that stopping the computer from working. I use this for schoola nd so lighter gaming. it handles Forza Horizon 5 every will even on high graphics. The OLED screen wiht native 120hrz is amazing fro just about anything. I do wish i could option this with the 32 gigs of ram but so far I haven't needed more than 16. Havign the option to flip the screen into tablet mode is nice to have. I do wish the Spen it came wiht was bluetooth. The pen is just kinda usless and the magnets to hold it arnt the strongest so it gets lost regularly. I got mine on sale but for that price I would have expected the build quality to be better. But what this thing packs inside makes up for most of it. After writting this is see that they now offer 32gigs of ram for the por 360. kinda annoyed at that, dont see why couldn't offer that from the beggining.
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Please make 14 inch also available
on January 7, 2025
Posted by: RaghavSocial
Expertise:Intermediate
It is definitely a great device. It is slim enough to carry around. However, if you are able to make 14 inch Galaxy edge, why can't you make a 14 inch version of this device as well? Other brands have both 14 inch and 16 inch variants of the same kind of 2 in 1 laptop. The S-Pen experience is unparalleled and I'd like to see a 14 inch version as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Response from Samsung USBy R&R Team, January 8, 2025
Good day RaghavSocial,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. We value your honesty as we improve the design and functionality of our product line. We're so happy to hear that you have been enjoying the features, functionality, and design of your Galaxy Book5 Pro 360. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. If you would like to share additional feedback with us or if you would like any further assistance, feel free to contact Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. We value your honesty as we improve the design and functionality of our product line. We're so happy to hear that you have been enjoying the features, functionality, and design of your Galaxy Book5 Pro 360. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. If you would like to share additional feedback with us or if you would like any further assistance, feel free to contact Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
I can't wait to try this
on June 21, 2025
Posted by: King860
[This review was collected as part of a promotion.] I can't wait to try this computer out OMG SO SO SO EXCITED AS A MILITARY PERSON THIS IS WHAT I need....
Value
5
Written by a customer while visiting Samsung US