Customer reviews from https://www.asus.com
ASUS - ZenWiFi BT6 Tri-Band 7 Mesh WiFi System ZenWiFi-BT6 1PK - White
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Customer Reviews for ASUS - ZenWiFi BT6 Tri-Band 7 Mesh WiFi System ZenWiFi-BT6 1PK - White
Posted by: Tony King
Verified Purchase:Yes
I along with ASUS support were not able to add this node to my Ai Mesh network. We tried the app and the website. We tried cycling the power and resetting the router…everything failed. I was issued an RMA and I mailed it back.
Response from https://www.asus.comBy CLM, December 11, 2025
Dear Tony King,
Thank you for your comment.
We do understand your disappointment with this ZenWiFi and the inconvenience this may have caused if you are unable to add it to your AiMesh network. Before sending this router for warranty service, ensure this node is within 1/3 meters of the main router for initial pairing, it has the latest firmware version posted at: https://www.asus.com/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-bt6/helpdesk_bios?model2Name=ASUS-ZenWiFi-BT6, was factory reset, and WPS is on. If wireless fails, use a wired Ethernet backhaul; check for model compatibility and reset both router/node, using the app or web GUI to resync, keeping devices near the main router during setup. If problem persist, we recommend sending it in for warranty service.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with this ZenWiFi and the inconvenience this may have caused if you are unable to add it to your AiMesh network. Before sending this router for warranty service, ensure this node is within 1/3 meters of the main router for initial pairing, it has the latest firmware version posted at: https://www.asus.com/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-bt6/helpdesk_bios?model2Name=ASUS-ZenWiFi-BT6, was factory reset, and WPS is on. If wireless fails, use a wired Ethernet backhaul; check for model compatibility and reset both router/node, using the app or web GUI to resync, keeping devices near the main router during setup. If problem persist, we recommend sending it in for warranty service.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
