Customer reviews from singer.com
Singer - HD0400S Heavy Duty Serger Sewing Machine - Gray
Average customer rating
4.3
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
14
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
2
80%of customers recommend this product.
(
12 out of
15)
Customer Reviews for Singer - HD0400S Heavy Duty Serger Sewing Machine - Gray
Posted by: IBeeHumble
Verified Purchase:Yes
This is my first serger so I don’t have much to compare it to. I bought this because of the review and the cost. I have it for about a month and it’s by far the most used item of mine. It’s so easy to thread after watching YouTube. And it’s so fast. It cut my sewing in half.
I would recommend this to a friend!
Response from singer.comBy Maxine, Customer Care, December 1, 2022
We are happy to hear that you are enjoying your new Singer HD0400S Heavy Duty Serger. Thank you so much for taking the time to write your review and share your experience with other shoppers. We greatly appreciate it.
Written by a customer while visiting singer.com
Posted by: Shelby Marie
Verified Purchase:Yes
Ive only used this machine a couple times but i really like it so far. Its serged multiple layers of denim with no issues. The threading, although more difficult than with a normal sewing machine, is still fairly straightforward. I printed the manual out and it goes through the process of threading, recommended tensions, and so much more in detail! I was so nervous to start serging but this machine has made it surprisingly easy! This is my second singer machine and I adore them both.
I would recommend this to a friend!
Response from singer.comBy Connie, Customer Care, February 1, 2023
We are happy to hear that you are enjoying your new Singer model HD0400S Heavy Duty serger. Thank you so much for taking the time to write your review and share your experience with other shoppers. We greatly appreciate it.
Written by a customer while visiting singer.com
Posted by: isnaconn
from Virginia
Verified Purchase:Yes
I wanted to love this Singer serger, but it's been nothing short of a headache from day one. The machine constantly loses tension, threads snap mid-project, and I find myself having to completely rethread it over and over again just to get through a single sewing session. What should take an hour ends up dragging on for several — not because of the sewing itself, but because I spend most of my time fixing issues.
The threading process is already complicated enough, but having to redo it multiple times every time I use it has made this machine more of a chore than a tool. I've double-checked that it's threaded correctly and used quality thread, but the problems persist. The inconsistent stitching and constant thread breakage make it impossible to finish clean, professional-looking seams.
Honestly, this serger has made me dread working on my projects. I expected better performance and reliability from Singer. If you're looking for a stress-free, dependable serger, I strongly recommend looking elsewhere.
No, I would not recommend this to a friend.
Response from singer.comBy customer support, July 23, 2025
I am sorry to hear you are having trouble with your threads breaking. If a looper thread on a serger breaks, the upper looper must be threaded then the lower looper. Tweezers will help with this. Make sure you change your needles often as they can cause breakage of threads and oil your machine. If you are still experiencing issues please call the customer service at 800-474-6437.
Written by a customer while visiting singer.com
Customer Rating
5
The machine is of good quality and good price.
on August 1, 2022
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Is very good machine, I have been using it for five days and I love it. I have never had this type of machine and it has very good and easy to understand instructions.
I would recommend this to a friend!
Response from singer.comBy Sherry, Customer Care, August 2, 2022
Thank you so much for the 5 stars and for taking the time to write your review of the Singer model HD0400S Heavy Duty serger. We greatly appreciate you for sharing your experience with other shoppers.
Written by a customer while visiting singer.com
Posted by: Terri D
from Georgia
Verified Purchase:Yes
Love my serger. I printed out the manual and followed it to thread my machine. Pretty easy instructions. Still learning all it will do. Highly recommend this Serger.
I would recommend this to a friend!
Written by a customer while visiting singer.com
Posted by: Marylou Colón
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this serger. It’s easy to used, no complication. The best investment I ever made.
I would recommend this to a friend!
Written by a customer while visiting singer.com
Posted by: Anonymous
from Sunny California Baby.....
Verified Purchase:Yes
I have not sewn for over 25 years, and this serger is very easy to thread and work on. I am back to making clothes and found my love for sewing again.
I would recommend this to a friend!
Written by a customer while visiting singer.com
Customer Rating
4
It’s a serger.
on June 6, 2025
Posted by: Sach
Just received my machine. YouTube is more helpful than the manual and the 1 page quick guide for threading and setup. I wondered how the machine could be pre threaded as the description states. It isn’t. So don’t be shocked. Be aware you might have to adjust the pedal or the thing takes off at full speed.
Written by a customer while visiting singer.com