Customer reviews from sharkninja.com
Shark - Refurbished Excellent - StainStriker Portable Carpet & Upholstery Cleaner - Spot, Stain, & Odor Eliminator - White
Average customer rating
4.5
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
132
4 Stars
18
3 Stars
5
2 Stars
5
1 Star
10
90%of customers recommend this product.
(
95 out of
105)
Customer Reviews for Shark - Refurbished Excellent - StainStriker Portable Carpet & Upholstery Cleaner - Spot, Stain, & Odor Eliminator - White
Customer Rating
5
SHARK DOES IT ALL!
on September 22, 2025
Posted by: GS53
Well our old Bissell was on its last legs, so I went looking for something at least as good or even better. I found this Shark Stain Striker Extra and liked it features as described on the box. I got it home and followed the easy-to-use directions and WOW! I can believe how well this machine cleaned the carpet and how easy it was to operate. And what is always a consideration is how easy it is afterwards when you need to clean up the components. The dirty water bucket is super easy to wash out, I mean you can get this completely clean which is always a problem with all the other carpet shampooers I have owned and used. Same goes for the vacuum suction blade on the front that suck up the dirty water. The roller brush area just pulls up and you can completely clean that area and when you are done with that you can remove the brush roll out of the unit for easy and complete cleaning and it just snaps back in the unit. Same for using the handheld sprayer that you would use for small spots and or furniture,The top portion of the head comes right off allowing you to clean any debris out and it just snaps right back on. AMAZING! Thanks to the people at SHARK they simply have thought of everything!, what a great machine!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Do NOT buy the portable unit!!
on September 15, 2025
Posted by: Tweet46
from Washington, IL
Gender:Female
I purchased this unit 15 months ago.
Spend the extra $$ for the full sized carpet cleaner so you can replace the hose when it gets holes in it! While the unit itself is easy to clean after use and the cleaning fluids work GREAT on messes and stains, it has a hose that is easily broken due to being accordion style. The hose is not replaceable (it is part of the unit body) and it is not covered under their warranty. 😲
Therefore, unless you tape up all the holes that happen with normal use, Shark expects you to just buy a brand new one!! 😡
Spend the extra $$ for the full sized carpet cleaner so you can replace the hose when it gets holes in it! While the unit itself is easy to clean after use and the cleaning fluids work GREAT on messes and stains, it has a hose that is easily broken due to being accordion style. The hose is not replaceable (it is part of the unit body) and it is not covered under their warranty. 😲
Therefore, unless you tape up all the holes that happen with normal use, Shark expects you to just buy a brand new one!! 😡
Response from sharkninja.comBy SharkNinja, September 23, 2025
Hello, Thank you for taking the time to leave a review. We're sorry about the frustration with the hose. I understand how disappointing it is to have the hose develop holes and not be replaceable, especially after investing in a carpet cleaner you expected to last. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127. Kind regards, Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect little spot cleaner
on August 29, 2025
Posted by: Crewsfish
from Florida
Gender:Male
Coming from another brand, I love the size and function of this cleaner. The tank may be smaller but it's perfect for light jobs. So far I'm very pleased.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best freaking spot cleaner ever!!!
on August 1, 2025
Posted by: Anna97
from Augusta,Ga
Gender:Female
A little bit of history. I have rescue dogs that have some special needs. One has severe tummy issues and is elderly. The other is high anxiety after being abused. So my elderly dogs tends to vomit frequently and can not hold her pee through a whole work day anymore. Now today, I finally caved and decided to try a shark instead of Hoover. I have been a Hoover advocate for years, well not anymore. This little spot cleaner got the red dye out of my carpet that has been there for months!!! My high anxiety girl got out of her crate and got into the dye bag. I have cleaned it with my Hoover 3 times!!! This shark got it out in less than 30 seconds. I’m not freaking kidding. It got the set in blood from my dog who have hemorrhagic gastroenteritis completely out. When I mean that blood was stained in for two years and in less than 60 seconds it was freaking gone. I never write reviews and I’m definitely not paid for them. But for this once I am because I have NEVER been so amazed before. Shark for the win and forever now. Hoover who? Let’s just say once you go shark you never got back. I can’t speak of the longevity of the product as I haven’t made it but one day with it, but that one day took out months/years old stains. Highly highly recommend. I wish I had taken a before and after photo, but I didn’t know it would work this well. So my words are all I’ve got.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Superior product
on July 11, 2025
Posted by: Bad robot
from Ovid, Colorado
Gender:Female
Bought this about a year ago and I absolutely love how great it it works. Then the hose started to tear, it would seem the length of it should be longer work a reinforced outer coating to keep the hose from tearing. So sad, I'll just keep tapping it up or what ever I gotta do. But it has kept me from using it as much as I've wanted to.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Works great
on May 31, 2025
Posted by: Lisav72
from Oak Lawn,Il
Gender:Female
A must when you own a dog or kids. Product is easy to use ,works great only issue I have is the tanks are too small. Have to refill too often.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
GREAT CLEANING
on April 9, 2025
Posted by: Alanis22
from Panamá
Gender:Female
I have loved it so far, leaves my furniture smelling like new and completely clean.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Get something better with a better warranty.
on April 3, 2025
Posted by: Mr E Hz
from Denver CO
Gender:Male
This thing was promising at first, then it fell right apart and nothing was included in the Warranty. The normally exceptional warranty service that Shark gives does not an apply here. The hose is not covered and it was the first thing to break. The unit also began leaking solution after a few uses, and the cleaning and ease of disassembly and reassembly instructions and intuitiveness are below average.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 9, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark StainStriker. We will absolutely share your feedback regarding the warranty policies with the
relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark StainStriker. We will absolutely share your feedback regarding the warranty policies with the
relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com