Customer reviews from sharkninja.com
Shark - Refurbished Excellent - StainStriker Portable Carpet & Upholstery Cleaner - Spot, Stain, & Odor Eliminator - White
Average customer rating
4.5
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
132
4 Stars
18
3 Stars
5
2 Stars
5
1 Star
10
90%of customers recommend this product.
(
95 out of
105)
Customer Reviews for Shark - Refurbished Excellent - StainStriker Portable Carpet & Upholstery Cleaner - Spot, Stain, & Odor Eliminator - White
Customer Rating
5
on December 5, 2025
Posted by: Shark stain
Gender:Male
Awesome product love it I am cleaning everything around the house now would highly recommend to anyone
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not worth the money or headache
on December 4, 2025
Posted by: TFahey
from Sheppard AFB
Horribly designed product the hose was attached backwards so it always pops off the mounting clip for storage the hose leaks and the top plastic piece that is needed for the striker to work doesn’t stay attached. A waste of 100 dollars
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 6, 2025
Hello,
Thank you for taking the time to leave a review.
Based on what you’ve described, it sounds like there’s a chance your StainStriker may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Based on what you’ve described, it sounds like there’s a chance your StainStriker may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Gotta get the Shark Ninja!
on November 7, 2025
Posted by: MWPro
So simple and easy to use and better than that, it works amzingingly well!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Small cleaner works like a charm
on October 17, 2025
Posted by: sharose
I used my new Shark portable carpet and upholstery cleaner to shampoo some dirty spots on my carpet. And I was so impressed! I will use it a lot to clean up spots on the carpet. I don't have pets, so the separate tool for cleaning pet messes won't be used. But I can see how it would be useful. Very thoughtful little addition. The machine is designed well and I'm glad I got it.
Written by a customer while visiting sharkninja.com
Customer Rating
5
happy with product
on October 10, 2025
Posted by: jazzysmom2!
I have a small area near the "wee wee pads" that my elderly dog claims as her own. I need to clean it often, this is perfect.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Great machine..almost
on October 5, 2025
Posted by: Adamz
from Connecticut
Gender:Male
I've owned it almost a year..time for a review.
Works well...just a few gripes...almost a perfect machine..
-Noisy
-Hose about 2ft too short..cannot put on the floor and hit all cushions and couch area
- power cord needs to be 3 to 6ft longer.. nobody has a couch next to wall outlet..you have to use extension cord..
Yup
Almost perfect...even with the shortfalls ...I recommend
Works well...just a few gripes...almost a perfect machine..
-Noisy
-Hose about 2ft too short..cannot put on the floor and hit all cushions and couch area
- power cord needs to be 3 to 6ft longer.. nobody has a couch next to wall outlet..you have to use extension cord..
Yup
Almost perfect...even with the shortfalls ...I recommend
Response from sharkninja.comBy SharkNinja, October 7, 2025
Hi there,
Thank you for taking the time to share your thoughts! We’re thrilled to hear that your StainStriker has been working well overall, and we truly appreciate your honest feedback. We understand how important comfort and convenience are when cleaning, and your notes about the noise level, hose length, and power cord are incredibly helpful.
Your insights help us continue improving our products to better meet real-life needs. Even with those small gripes, we’re grateful for your recommendation and proud to have you as part of the Shark family.
Warm regards,
Shark Clean US
Thank you for taking the time to share your thoughts! We’re thrilled to hear that your StainStriker has been working well overall, and we truly appreciate your honest feedback. We understand how important comfort and convenience are when cleaning, and your notes about the noise level, hose length, and power cord are incredibly helpful.
Your insights help us continue improving our products to better meet real-life needs. Even with those small gripes, we’re grateful for your recommendation and proud to have you as part of the Shark family.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
2
No replacement hoses
on October 3, 2025
Posted by: Disappointed in PA
from PA
Gender:Female
Have had my stain striker for about 18 months, went to take to my daughter's so she could us it and I was cleaning it up and noticed the hose was coming apart, Came on the website to look for a replacement and started reading the reviews and learned others also have the same issue and there are not replacement hoses. Very disappointed, I bought a shark because I wanted something that was going to last.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 6, 2025
Hi there,
Thank you for sharing your experience. We're truly saddened to hear about the issue with your StainStriker hose and understand how disappointing this must be — especially when you’ve chosen us for our reliability.
While replacement hoses are not currently available for this model, we’re actively listening to feedback like yours to improve future designs and support options. We’d love the opportunity to look into this further and explore possible solutions for you.
Please reach out to our Customer Care team at 1-855-427-5127, and have your model number handy. We’re here to help and appreciate you being part of the Shark family.
Kindly,
Shark Clean US
Thank you for sharing your experience. We're truly saddened to hear about the issue with your StainStriker hose and understand how disappointing this must be — especially when you’ve chosen us for our reliability.
While replacement hoses are not currently available for this model, we’re actively listening to feedback like yours to improve future designs and support options. We’d love the opportunity to look into this further and explore possible solutions for you.
Please reach out to our Customer Care team at 1-855-427-5127, and have your model number handy. We’re here to help and appreciate you being part of the Shark family.
Kindly,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
this product is amazing!
on October 1, 2025
Posted by: Jennifer316
from Niagara Falls, NY
Gender:Female
I recently bought this item because I only have rugs upstairs in my house and I needed to find an affordable rug cleaner that I could use on for my stairs also. This cleaner is amazing!! It works so well if cleaned 3 rooms in my house and a jacket and it worked amazing on all of them!!! I’m so happy with this product
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com