Customer reviews from sharkninja.com
Shark - Refurbished Excellent - StainStriker Portable Carpet & Upholstery Cleaner - Spot, Stain, & Odor Eliminator - White
Average customer rating
4.5
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
132
4 Stars
18
3 Stars
5
2 Stars
5
1 Star
10
90%of customers recommend this product.
(
95 out of
105)
Customer Reviews for Shark - Refurbished Excellent - StainStriker Portable Carpet & Upholstery Cleaner - Spot, Stain, & Odor Eliminator - White
Customer Rating
5
Worth every penny - even at full price!
on March 7, 2026
Posted by: lmark5
from SC
Gender:Female
After extensive research, I chose this because of the excellent reviews, easy usage and cleanup, as well as an impressive 3-year warranty. Of course, the brand’s reputation speaks for itself, and I was not disappointed. After watching some helpful YT videos, I was ready to go. The solution goes a long way and smells great - not overpowering at all. I have a senior cat who seems to prefer the carpet over her litter box, so I put this to the test after exhausting all other products and gadgets. Wow. The suction on this baby is as good as the big machines, if not better. Worth every penny. Although I got it on sale, I would gladly have paid full price - it’s THAT good. Don’t even bother with other brands - this is THE one!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Worth every penny even at full price!
on March 7, 2026
Posted by: lmark5
from SC
Gender:Female
After extensive research, I chose this because of the excellent reviews, easy usage and cleanup, and a 3 year warranty. Of course the brand’s reputation speaks for itself, and I was not disappointed. After watching some helpful YT videos, I was ready to go. The solution goes a long way and smells great - not overpowering at all. I have a senior cat who seems to prefer the carpet over her litter box, so I put this to the test after exhausting all other products and gadgets. Wow.The suction on this baby is as good as the big machines, if not better. Worth every penny. Although I got it on sale. I would gladly have paid full price - it’s that good. Don’t even bother with other brands - this is the one.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best thing I ever bought!
on March 7, 2026
Posted by: Ashtrin
from oklahoma
Gender:Female
I bought this a couple of years ago to try and clean my mattress that was very stained up, before I bought a new one. This is the best thing I have ever bought! I was mouth drop shocked at how easily and clean it got my mattress! Best investment I have made in a long time! Stains are gone! When I got done the water was brown! Amazing! I can't recommend enough!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Works Great, Missing Important Accessory
on March 4, 2026
Posted by: JAW9
from North Carolina
Gender:Male
The product itself works fantastically well, but it does NOT have a hose cleaning tool which I was led to believe was included after watching several online reviews. This piece is, in my opinion, a vital accessory especially when cleaning up pet messes. If I knew beforehand that this part was not included I likely would have chosen a different version or product altogether. Aside from that I am very satisfied with the suction power and ease of use.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 9, 2026
Hi there,
Thank you so much for taking the time to leave your feedback.
We’re sorry for any inconvenience caused by the missing hose-cleaning tool. The accessories included in the box can vary depending on the specific product model number, which can sometimes lead to differences from what is sold through our retailers.
We truly appreciate you sharing your experience, and we’ll be sure to pass your feedback along to our team. If you need any further assistance, please feel free to reach out to us here:
https://support.sharkninja.com/en-CA/contact-us
Kind regards,
Shark Home
Thank you so much for taking the time to leave your feedback.
We’re sorry for any inconvenience caused by the missing hose-cleaning tool. The accessories included in the box can vary depending on the specific product model number, which can sometimes lead to differences from what is sold through our retailers.
We truly appreciate you sharing your experience, and we’ll be sure to pass your feedback along to our team. If you need any further assistance, please feel free to reach out to us here:
https://support.sharkninja.com/en-CA/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
1
Useless, only worked once.
on January 18, 2026
Posted by: Annoyed Customer
Absolutely useless, save yourself the headache and look elsewhere. Only worked once after buying it. Went to use for a second time barely a month later and no water/solution will dispense or cycle. Waste of money, had to go out and buy a different brand, should have started with the competitor to begin with.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 20, 2026
Hi there,
Thank you for taking the time to leave a review on our product.
We’re truly sorry to hear that you’re experiencing issues with your StainStriker. We completely understand how frustrating this can be, and we’d love to help get things working again. To resolve this promptly, we recommend reaching out to our team through our support page, where our agents can assist you directly. Alternatively, you can refer to our self‑help guide for additional troubleshooting steps related to water not dispensing from your unit. We’re committed to improving your experience, and we appreciate the opportunity to make things right. All applicable links are provided below:
Self-Help Guide: https://support.sharkninja.com/article/PX200-Series-Shark-StainStriker-Portable-Carpet-Upholstery-Cleaner-Troubleshooting-Guide
Contact Page: https://support.sharkninja.com/contact-us
Sincerely,
Shark Clean US
Thank you for taking the time to leave a review on our product.
We’re truly sorry to hear that you’re experiencing issues with your StainStriker. We completely understand how frustrating this can be, and we’d love to help get things working again. To resolve this promptly, we recommend reaching out to our team through our support page, where our agents can assist you directly. Alternatively, you can refer to our self‑help guide for additional troubleshooting steps related to water not dispensing from your unit. We’re committed to improving your experience, and we appreciate the opportunity to make things right. All applicable links are provided below:
Self-Help Guide: https://support.sharkninja.com/article/PX200-Series-Shark-StainStriker-Portable-Carpet-Upholstery-Cleaner-Troubleshooting-Guide
Contact Page: https://support.sharkninja.com/contact-us
Sincerely,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Not just for rugs!
on January 16, 2026
Posted by: SuperMike
from Islip, NY
Gender:Male
I bought this cleaner not knowing what I really needed. So once upon a time, we bought like cloth pleated window blinds. Great blinds but after over 20 years of use, they had accumulated alot of dirt on them. It turns the Stain Strike does a fair job of cleaning them up. Its not perfect but good enough will do!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Saved the day again and my favorite rug 💕🍃
on January 3, 2026
Posted by: Kimothy
Gender:Female
Absolutely the best money I’ve ever spent ! We have 3 huskies and one had an accident that my robo vacuum “Rosie Big Bootay” found first and smeared it all over my rug that goes under the dining room table 🥺 thought for sure we’d be making a trip to the dump but nope, my SharkStikrr saved the day again and my favorite rug, Rosie, not much hope for her 💔
Thanks Shark for making a great product 🐾✨ being a husky and human mom is rough on carpets ! But wouldn’t trade them for the world
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Good cleaner. One question
on December 29, 2025
Posted by: WiscoDB
from Wisconsin
Gender:Male
This is a really good small cleaner. But... one question. It apparently needs two liquid cleaners to operate: the 'Deep Clean' and the 'Oxy Multiplier'. I'd prefer to just buy one when it's time to get more. Is one more important than the other? I'm hoping I can just buy the 'Deep Clean' and it will still do that job. Thx.
Written by a customer while visiting sharkninja.com