Customer reviews from Western Digital
Western Digital - WD Red Plus WD120EFGX 12 TB Hard Drive - 3.5" Internal - SATA (SATA/600) - Conventional Magnetic Recording (CMR) Method
Average customer rating
3.3
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
2
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
2
50%of customers recommend this product.
(
3 out of
6)
Customer Reviews for Western Digital - WD Red Plus WD120EFGX 12 TB Hard Drive - 3.5" Internal - SATA (SATA/600) - Conventional Magnetic Recording (CMR) Method
Posted by: culpe
Verified Purchase:Yes
Have used these for several years, good quality, very reliable and no issues
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: Synology Dude
Verified Purchase:Yes
Priced just a touch higher than average $/TB I had high expectations. Quality wise I can’t say this drive falls short. Performance is as advertised. I just am very disappointed at the noise. Sadly WD no longer offers this drive helium filled. Per the spec sheet it’s nearly TWICE as loud (since dB scale is logarithmic) compared to the helium filled model that got rave reviews. It’ll do the job but for a home NAS market it’s a shame the quieter offering is no longer available.
No, I would not recommend this to a friend.
Written by a customer while visiting Western Digital
Customer Rating
1
Very bad experience!!!
on December 6, 2025
Posted by: JS00
I used to trust WD very much for the quality. Now I've changed my mind based on 2 NAS HDD ordered. THEY ALL CAME DEAD ON ARRIVAL. I cannot believe it! I will certainly move to seagate or other brand instead
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS Team, December 16, 2025
Hello, we apologize for the inconvenience you've experienced. This is not the kind of service we want our customers to receive. We understand how frustrating this must be, and we want to make things right.
Please contact our technical support team directly by opening a support ticket at https://support-en.wd.com/app/askweb so we can review your case, arrange for a replacement if necessary, and ensure you receive a fully functional drive. We are here to help and appreciate your patience.
Please contact our technical support team directly by opening a support ticket at https://support-en.wd.com/app/askweb so we can review your case, arrange for a replacement if necessary, and ensure you receive a fully functional drive. We are here to help and appreciate your patience.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
They do produce a little more noise than the 5400 Reds, when under load, but for me it was manageable. However, the 7200 Plus series is noticeably warmer than the 5400 Reds. I have three, 12TB Red Plus in a Raid 5 in a Dell Precision 3630 (which does not have the best ventilation), and as each disk rebuilt the array, the temperatures rose to the low 60s, just under the operating range of 0-65.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: D. Schultz
Verified Purchase:Yes
Great drive, nice size. Nothing like a WD Red for reliability.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
Now air filled, and different physical shape
on January 19, 2026
Posted by: whatever678
Beware, these are now air filled instead of helium filled, so they are much louder. Which if you are ok with this amount of noise I don't know why you wouldn't just get a Pro instead of Plus. Also, WD changed the physical shape of the drive enclosure so now it won't fit in a tray-less DAS docking station.
No, I would not recommend this to a friend.
Written by a customer while visiting Western Digital