Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,940 Reviews)
Open Ratings Snapshot
Rating breakdown 12,940 reviews
5 Stars
8,824
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product. 
(
3,495 out of 4,506
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Noise canceling is just not there...
on September 10, 2024
Posted by: Heavy Earbud user
Expertise:Expert
Verified Purchase:Yes
Noise canceling is just not there...Other brands in the same price range are way better. If you wear during fast movement, the design creates more wind noise that can be overcome by the earbuds.
The case feels cheap and also the earpuds themselves. Again, others in the same price range are better.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you for a range of different activities and needs. We would love nothing more than to help you maximize your experience with your earbuds and any of your Samsung products. For the ANC setting of your earbuds, we have provided a link to an article to help you at your convenience. We have also shared a link to the Samsung Support Team for any other features that are not meeting your expectations. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Time to breakup with Samsung
on July 27, 2024
Posted by: Audio Runner
Expertise:Intermediate
Verified Purchase:Yes
Good aesthetics, but sadly that's where the positives end. In ear fit is mediocre at best, and I experienced the same issue as many others regarding tips tearing when trying to find a better fit. The pinch controls are often awkward and sometimes unresponsive, giving more opportunities for the buds the fall out as I try to navigate controls. Do not register as being in my ear, which turns off noise cancelling settings in the app.
Overall, these buds are completely unusable for me and will be my last try with Samsung for the foreseeable future.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, July 31, 2024
Hey Audio Runner, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you were happy with the overall appearance of the redesigned earbuds. We have shared a link below to a video to help you with the changing of the eartips for a secure fit. We have also provided a link to the full device manual to assist you with the settings, and help you align them to your preferences. We have also provided a link to the Samsung Support Team if you have questions or continue to experience anything out of the ordinary with your earbuds. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not worth your money
on September 5, 2024
Posted by: RichieZ
from Jersey
Expertise:Intermediate
There's a humming/buzzing while on phone calls. They don't fit quite right. Sound is pretty good. Not worth the money.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 6, 2024
Hi there RichieZ, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We know how frustrating it can be to have your calls interrupted by background sounds you mention. We have provided a link to an article to help you work towards a resolution to this experience at your convenience. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Worth the upgrade from Buds2 Pro!
on September 26, 2024
Posted by: Jason
from Utah
Expertise:Intermediate
Verified Purchase:Yes
Love this product, especially the squeeze features that let me change settings, skip or adjust music etc.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good so far
on September 26, 2024
Posted by: Kbkb
from Aldie, VA
Expertise:Expert
Verified Purchase:Yes
So far so good. Sounds pretty with samsung phone not sure about other android phones
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing
on July 24, 2024
Posted by: Awesome
from Florida
Expertise:Expert
The best earbuds! I've owned every version of Samsung earbuds and these are absolutely the best! Extremely impressive
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible and will return them
on July 29, 2024
Posted by: JR V
from Somerville, MA
Expertise:Intermediate
Verified Purchase:Yes
I don't like the fit and I tried ALL of the tips? They're not loud either!
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 2, 2024
Hey there JR V, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the ideal fit of your earbuds is to you and we would love to help you troubleshoot this matter and see if you can achieve the fit you are seeking. We have provided a link to an article to help you troubleshoot this matter at your convenience. We have also shared a link to the Samsung Support Team if this experience continues and you'd like to discuss further with our experts. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
They don't charge
on August 3, 2024
Posted by: Alex
from Philadelphia, PA
Expertise:Expert
Verified Purchase:Yes
The headphones sometimes don't charge or take a long time to charge. Sometimes I check in the morning and one of the headphones is only 10% charged. And that's after a night on charge and in a charged case.
Response from Samsung USBy Social Commerce, August 13, 2024
Hey there Alex, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the battery life of your device is to you every day. We have provided a link to an article to help you with the features and intended functionality of your device battery. We have also provided a link to the Samsung Support Team if this experience continues to occur and you would like to discuss this matter further. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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Written by a customer while visiting Samsung US
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