Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,939 Reviews)
Rating breakdown 12,939 reviews
5 Stars
8,823
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product.
(
3,495 out of
4,506)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Larry
from Maryland
Expertise:Expert
Verified Purchase:Yes
These things are awsome! Perfect upgrade from the Buds 2 Pro's. They stay in your ears and the sound quality is awsome. The sound profiles are great and Voice Control is an extra added bonus. I was worried about how well the noise cancellation feature would work with this new designs but it's absolutely awesome and works flawlessly. Also, the fact that it has an Adaptive sound profile where it cancels out regular noise , but switches to Ambient sound when loud sounds like emergency Sirens are near you make them all the more better. Im glad I upgraded to them! Good job Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Matt
Verified Purchase:Yes
Awful. Continously says they are wet and won't charge when they are dry.
Response from Samsung USBy R&R Team, June 30, 2025
It's great to hear from you, Matt. Thank you for sharing your experience with the Galaxy Buds3 Pro. We completely understand how frustrating it can be when your device doesn't charge as expected. We want to assure you that our Buds are designed with a moisture detection sensor to protect against water damage. What this means is that if moisture is detected in the charging port, you will receive an error message, and charging will stop to prevent any potential corrosion. However, you can still charge your Galaxy Buds3 Pro using a wireless charger if you encounter this. If you've checked and confirmed that there’s no moisture present and you're still experiencing this challenge, we encourage you to reach out to us at Samsung Support. We’d love to look into it further and help you find a solution. Thank you again for your feedback, and we're here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Great headphones plagued by a simple issue
on October 17, 2025
Posted by: Jason
from Texas
Expertise:Intermediate
They are awesome headphones, great sound, good features, and even more so if you stay within the samsung ecosystem. However, im on my second pair; do not buy these for exercise or the gym. If they get the slightest bit damp they refuse to charge until you wipe them down and clean the case leads with a q-tip. I do not sweat a lot. Samsung support gives some generic response about removing debris and wiping them down. The provided ear inserts are also pretty mediocre. Would suggest buying aftermarket ones. Battery life is really good as long as the high quality audio feature isn't turned on. The noise cancelling is also solid and doesnt use a ton of battery. Headphones could be a 5/5 if it weren't for them not charging every day after the gym. Samsung support was also great about the RMA when my first pair straight stopped charging after about a year. Im putting this review at one star because im frustrated and no one at Samsung will take note of a 3 star review.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy R&R, October 23, 2025
Hi Jason,
We appreciate you taking the time to reach out and share your thoughts on your Galaxy Buds3 Pro. Your feedback is valuable to us, and we take the time to read all reviews carefully, often making adjustments based on your suggestions. We are committed to enhancing your experience, and you have our full attention.
While the Galaxy Buds3 Pro has an IP57 water resistance rating, we recommend wiping them off if they come into contact with moisture, especially the charging case. The Galaxy Buds3 Pro also offers many features, including ambient sound and active noise cancellation. With proper optimization, you can enjoy excellent sound quality throughout the day.
To ensure a comfortable fit, the Galaxy Buds3 Pro comes with three sizes of ear tips, so you can find the perfect fit for your needs. We will provide additional resources below for you to explore more about your Galaxy Buds3 Pro and everything they offer. Thank you for choosing Samsung!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
All about the Galaxy Buds3, Buds3 Pro, and Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003393/
-Ty
Samsung Support
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We appreciate you taking the time to reach out and share your thoughts on your Galaxy Buds3 Pro. Your feedback is valuable to us, and we take the time to read all reviews carefully, often making adjustments based on your suggestions. We are committed to enhancing your experience, and you have our full attention.
While the Galaxy Buds3 Pro has an IP57 water resistance rating, we recommend wiping them off if they come into contact with moisture, especially the charging case. The Galaxy Buds3 Pro also offers many features, including ambient sound and active noise cancellation. With proper optimization, you can enjoy excellent sound quality throughout the day.
To ensure a comfortable fit, the Galaxy Buds3 Pro comes with three sizes of ear tips, so you can find the perfect fit for your needs. We will provide additional resources below for you to explore more about your Galaxy Buds3 Pro and everything they offer. Thank you for choosing Samsung!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
All about the Galaxy Buds3, Buds3 Pro, and Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003393/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
GARBAGE**ALWAYS FALLS OUT!!!
on January 28, 2026
Posted by: ZenZen
These earbuds never stay in the air and always falling out whether you turn your head to quickly, go on walks or work out. Especially difficult when on an airplane. I have used all three ear tips provided and it's simply a design flaw. The Probuds 2 fit perfectly however NOT these
Response from Samsung USBy R&R, January 29, 2026
Hey ZenZen,
Thank you for sharing your experience with the Galaxy Buds3 Pro. Fit can feel very personal, especially during movement, travel, or workouts. The Buds3 Pro feature an updated shape and focus on premium audio, providing rich sound and advanced features that many users enjoy for everyday listening. Your comparison to previous models helps show how individual preferences influence comfort and wearability. We appreciate you taking the time to share your feedback with Samsung.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Buds3 Pro. Fit can feel very personal, especially during movement, travel, or workouts. The Buds3 Pro feature an updated shape and focus on premium audio, providing rich sound and advanced features that many users enjoy for everyday listening. Your comparison to previous models helps show how individual preferences influence comfort and wearability. We appreciate you taking the time to share your feedback with Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Hard to grab
on February 2, 2026
Posted by: Jayy
I like the sound quality, but the design triangular makes it very difficult to grab, also, there is no way you make it fit comfortably, fit tests fail always. If they don't want to do round, hexagonal can be much better. So, noise cancelation doesn't work very well because of the fit.
Response from Samsung USBy R&R, February 4, 2026
Hey Jayy,
Thank you for your feedback on the Galaxy Buds3 Pro. Sound quality remains a central feature of the Galaxy Buds series, and fit significantly influences audio performance and noise cancellation. Design choices explore new methods for comfort and ease of handling, with insights like yours helping us understand how ergonomics and shape affect real-world use. We always appreciate user feedback to refine our designs and identify more functional structures. Thank you for contributing; you are an important part of the Samsung community.
-Ty
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Thank you for your feedback on the Galaxy Buds3 Pro. Sound quality remains a central feature of the Galaxy Buds series, and fit significantly influences audio performance and noise cancellation. Design choices explore new methods for comfort and ease of handling, with insights like yours helping us understand how ergonomics and shape affect real-world use. We always appreciate user feedback to refine our designs and identify more functional structures. Thank you for contributing; you are an important part of the Samsung community.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: jmonteiro829
Verified Purchase:Yes
Sound great and fit well except I have ripped 2 of the tips and can no longer use the small or medium sizes. I am currently running small in the right ear and medium in the left.
Written by a customer while visiting Samsung US
Posted by: jdh123
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
Great earbuds. Clear sound and simple to use. The fit is excellent!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Jason
Expertise:Expert
Verified Purchase:Yes
The buds 3 pro doesn't work very well with zoom call. Most of times, only one side works.
Response from Samsung USBy Social Commerce, November 21, 2024
Hi Jason, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important your earbuds are for your calls and meetings during the day. We have provided a link to an article to help you reset your earbuds. We have also shared a link to the Samsung Support Team to offer one on one assistance if this experience continues. Thank you for being a Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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Written by a customer while visiting Samsung US