Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,938 Reviews)
Open Ratings Snapshot
Rating breakdown 12,938 reviews
5 Stars
8,822
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product. 
(
3,495 out of 4,506
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Not worth it
on September 19, 2024
Posted by: Anonymous
from California
Expertise:Intermediate
Verified Purchase:Yes
Expected different outcome from these buds but felt short. They don't stay in the ear just like it's precious generations (except the original ones). Very disappointed I cannot use them for the gym or just for being around the house. Tried to give them a chance but I can't keep them in my ear without falling for more than 5 minutes. Received them, tried them, and now they are in a drawer just like their previous generation.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Kandy Salcedo, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the fit of your earbuds are to you a range of activities that change in intensity. We would love to help you get the ideal fit for all of your daily activities, and have provided a link to an article to help you in this experience. We have also shared a link to a video to help you change the ear tips to best fit your ears. We also recommend performing a fit test for any recommendations on the fit. Lastly, we have provided a link to the Samsung Support Team if you would like to discuss your experience further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Samsung Earbuds for ANC and Ambient Mode
on July 28, 2024
Posted by: Dev S
from Garden City, ID
Expertise:Intermediate
Verified Purchase:Yes
The Samsung Galaxy Buds3 Pro offer impressive sound quality with enhanced noise cancellation and a comfortable fit. Their design is sleek and modern, and they feature improved battery life compared to previous models. The addition of advanced audio technologies ensures a rich and immersive listening experience. However, they might be priced higher than some competitors, which could be a consideration for budget-conscious buyers. Overall, they are a solid choice for those seeking high-end wireless earbuds.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Earbuds Samsung has made!
on July 28, 2024
Posted by: Travis L Harden
from North Mississippi
Verified Purchase:Yes
Very comfortable. Ease of use. Rich sound and great noise cancelation.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing..... Period
on July 28, 2024
Posted by: JWally
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
From design to performance these exceeded my expectations by far. I upgraded from the Buds2 Pro an can believe how much the Buds3 Pro raise the bar. The clarity in transparency mode is crazy. Honestly have not found anything I do not like.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung best earbuds
on July 28, 2024
Posted by: JC Fields
from Baltimore, Md
Expertise:Expert
Verified Purchase:Yes
I've owned the Samsung buds +, pro, and pro 2 buds. The buds pro3 are the best buds Samsung has made so far. The new design makees the buds comfortable and they don't fall out of your ear like the prior pro buds model. New features voice control makes them a true hands free earbuds.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
right earphone could not be connected.
on August 7, 2024
Posted by: Anonymous
Verified Purchase:Yes
After unboxing, I found that the right earphone could not be connected. After being fully charged, the right earphone could not be connected.
Response from Samsung USBy Social Commerce, August 15, 2024
Hi there Josiah, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a brand new device that is not operating or connecting as expected. We have provided a link to an article to help you troubleshoot this matter at your convenience. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Pretty buggy
on August 10, 2024
Posted by: Jeremy
from Michigan
Expertise:Intermediate
The sound is better than the previous version, but they seem to be very buggy currently. They often skip and pause without touching them. They also disconnect from my phone randomly (S22 Ultra). The noise canceling doesn't seem to be as good as the buds 2 pro, especially noticeable working with power tools that normally aren't extremely loud. They seem to be amplified, even if only noise canceling is turned on. I also miss the double tap earbud edge for volume adjustment. Hopefully all of that can be fixed with updates, but currently I'd recommend the 2 pros over these.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, August 19, 2024
Hey there Jeremy, we appreciate you sharing your experience with your Samsung Galaxy Buds3 Pro. We would love to help you with the features that are not meeting your expectations. We have provided a link to a few articles to help you with the connection of your earbuds to your phone or other devices. We have shared an additional link to help you with the ANC setting specifically. Lastly, we have provided a link to the full device manual and the Samsung Support Team. The full manual can help you with the touch settings, and the Samsung Support Team can offer one on one assistance through chat if any of these experiences continue with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice clean sound good base when playing music
on August 26, 2024
Posted by: Smitty
[This review was collected as part of a promotion.] The galaxy ai works seamlessly when recording audio to convert to notes
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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