Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,938 Reviews)
Rating breakdown 12,938 reviews
5 Stars
8,822
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product.
(
3,495 out of
4,506)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Wires0610
from Ewa Beach, Hawaii
Expertise:Intermediate
Verified Purchase:Yes
Light, advanced,feature rich and stat of the art. I really enjoy the rich crisp sound and comfortable feeling of these buds. My favorite buds yet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
It started giving buzzing sound in ear in just 2weeks of usage
Response from Samsung USBy Social Commerce, September 25, 2024
Hi there Tharun basava, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important a clear and uninterrupted listening experience is to you every day, and we would love to help you troubleshoot this experience. We have provided links to articles to help you ensure your eabuds are clean and clear from debris, and then troubleshoot the audio quality, and another to help you reset your device. We have also provided a link to the Samsung Support Team if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
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Samsung Community
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How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Good upgrade
on August 26, 2024
Posted by: Shizzle717
[This review was collected as part of a promotion.] The AI features are good. Just wish the s24 ultra had the live translate for the buds. The new gestures work great. Sound quality os very good many options to customize sound
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Left bud Not working, heating
on August 24, 2024
Posted by: Muhammad
Expertise:Intermediate
Buds3 pro white. Left bud stop working and heating. Using after 1 month. No water and no physical damage.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 26, 2024
Hello Muhammad, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day, and we would be happy tohelp you resolve this matter with your earbuds. We have shared a link to the Samsung Support Team and warranty information to help you at your convenience. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Eugene
from San José, CA
Expertise:Intermediate
Verified Purchase:Yes
I needed to change the tips. They were very difficult to take off and I thought they were going to rip apart. They finally came off and I stuck the larger size on them. The sound quality is absolutely amazing. The battery life is no were what is advertised! I get around 4 hours with pass-through barely turned on. I like the lights but turning them on further reduces the battery life to about 2 hours. They are great buds as long as you do not need pass-through or fancy lights.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Looks very cool. Sounds awesome. Great trade-in va
on September 26, 2024
Posted by: Johnny K
from Houston, Texas
Expertise:Expert
Verified Purchase:Yes
Visually appealing, love the blades and love the color. Great functionality. No issues with changing ear tips. Sounds great, the ANC is great, also the other audio enhancements. The listen to my voice and it does the action is seamless and awesome! Went from Buds 2 Pro which I traded in for these, and got really good value. No regrets and highly recommended!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jncarnage
from Ny
Expertise:Intermediate
Verified Purchase:Yes
Honestly I'm not really sold on the design. It's good to have change but this one wasn't it. The buds prior had a much better fit imo in my ears and it's more discreet.
These fit well but it just doesn't feel super snug compared to it's previous gen. I do love the light bar feature as it gives it a futuristic look and I'm just a sucker with anything that has that cyberpunk future look. In terms of audio quality, I don't know. It honestly sounds the same. I know alot of people said it's a night and day difference but I don't see it. What I will say is that the ambient noise and noise canceling is much better than the pro 2. Of course with any product from launch there are sometimes minor defects that come with being an early adaptor and I feel like I've become a victim. Not only has Samsung recalled the buds because of failing rubber tips, I've noticed that my left ear bud light bar is slightly less bright compared to the right. Doing a quick Google search reveals I'm not the only one. Also my right ear bud would sometimes make a pop sound randomly. It's hard to confirm if it's bass related or treble. I've disabled ambient sound mode just to rule out different things but so far the experience has been mid. So In the end, I personally would just stick with the buds pro 2 if you have no issues with them.
These fit well but it just doesn't feel super snug compared to it's previous gen. I do love the light bar feature as it gives it a futuristic look and I'm just a sucker with anything that has that cyberpunk future look. In terms of audio quality, I don't know. It honestly sounds the same. I know alot of people said it's a night and day difference but I don't see it. What I will say is that the ambient noise and noise canceling is much better than the pro 2. Of course with any product from launch there are sometimes minor defects that come with being an early adaptor and I feel like I've become a victim. Not only has Samsung recalled the buds because of failing rubber tips, I've noticed that my left ear bud light bar is slightly less bright compared to the right. Doing a quick Google search reveals I'm not the only one. Also my right ear bud would sometimes make a pop sound randomly. It's hard to confirm if it's bass related or treble. I've disabled ambient sound mode just to rule out different things but so far the experience has been mid. So In the end, I personally would just stick with the buds pro 2 if you have no issues with them.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, July 29, 2024
Hi there Jncarnage, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you and wanting to have the best experience possible. We would love to help you with the features that are not meeting your expectations or functioning as intended. With regards to the additional ear tips we have provided a link to an article to help you with the removal and installation of the differing sizes if you are wanting to adjust the fit. We have provided a link to the full device manual to help you with the LED feature settings. Lastly we have provided a link to an article to help you troubleshoot the audio with the pop you mention. Lastly, we have provided a link to the Samsung Support Team if these experiences continue or you have any additional questions or frustrations with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to change the Samsung Galaxy Buds3 Pro eartips
https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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How to change the Samsung Galaxy Buds3 Pro eartips
https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Poor QA makes
on July 25, 2024
Posted by: Andres
from Columbia Missouri
Expertise:Expert
Tips too flimsy, I have my Gear buds pro 2 tips and can tell the difference in quality, in the photos the thickness of the white tips (pro 2) is greater than the gray ones (pro3) , can't get a "perfect fit" when trying any of these new tips.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, July 29, 2024
Hi there Andres, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important being able to get the ideal fit of your device is to you every day. We have provided a link to an article to help you with the steps to change out the different size ear tips with ease. We have also included a link to the Samsung Support Team if you would like additional assistance or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to change the Samsung Galaxy Buds3 Pro eartips
https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/
Samsung Support
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Samsung Community
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How to change the Samsung Galaxy Buds3 Pro eartips
https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US