Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,531 Reviews)
Rating breakdown 13,531 reviews
5 Stars
9,239
4 Stars
2,214
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: rex s
Verified Purchase:Yes
worst product, and not usable at all.
whenever anc is on, there are white noise that makes me headaches.
whenever anc is on, there are white noise that makes me headaches.
Response from Samsung USBy Social Commerce, July 31, 2024
Hello Rex S, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not functioning as expected. We have provided links to two articles to help you troubleshoot this matter with the ANC feature of your device. We have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Amazing sound quality!!
on August 22, 2024
Posted by: Canislupus_bg
from Louisiana
Expertise:Intermediate
👏👏👏Well done samsung👏👏👏
I have to say, after hearing a bunch of reviews on YouTube on how the ANC sucks and the sound quality was nothing to be excited about, these headphones are fantastic. The headphones can handle multiple genres of music. I was very shocked at how full the bass sounded. I haven't ran into any distortion problems. I will say the design of the earbud is a little awkward to get in and out of the case, but can be overlooked. Definitely worth the upgrade from the buds pro that I have. I did pre-order and missed out on the free case cover for the earbuds, which sucks. Overall all the buds 3 pro are here to stay and I hope Samsung continues to improve and impress.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: EddieL321
Verified Purchase:Yes
Thr tips of my ear buds ripped on first try, and i was extra carefull pulling them off and it ripped very easily
Response from Samsung USBy Social Commerce, August 1, 2024
Hi there EddieL321, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you every day and needing to be able to change the ear tips to acheive the ideal fit for comfort and security. We have provided a link to a video we have available to help you change the ear tips. We have also included a link to the Samsung Support Team if you would like to discuss this matter further or have questions about your new earbuds. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Posted by: EddieT
from Linton, IN
Expertise:Intermediate
Verified Purchase:Yes
At the moment, they're all but unusable. The R&D team did a poor job with the ear tips. I was doing the fitment and tore the ones that probably worked best for my ears. The ones I'm currently stuck with, I have to be sitting still, no movement at all. I can't even eat with them in. Just walking around the house they've fell out and almost got stepped on. So, there's no way I'd consider using them when I'm running, exercising or participating in any activities with them inserted. Also, the ANC needs some work. I had them in while driving my truck the other day. They just out of no where kicked on, picked and amplified the ambient sound and about gave me a heart attack. They definitely need some work. Hopefully Samsung will remedy the ear tips and get some updates in place for any OS issues.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 15, 2024
Hello EddieT, we appreciate you sharing your thoughts wth us about your Samsung Galaxy Buds3 Pro. We understand how important the ideal fit of your earbuds is to you, and being able to successfully change the ear tips being vital to the fit. We have shared a link to a video to help you with the best practice to change the ear tips. We have also shared a link to the Samsung Support Team to see what options may be available for the ones you mention being damaged. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Earbuds
on December 14, 2024
Posted by: Jay The Hustler
Expertise:Expert
The Galaxy Buds3 Pro are a easy 10 out of 10! No lie. Using them almost everyday, they sound simply outstanding. They're prefect in my opinion. Well done, Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Epic fail
on February 19, 2026
Posted by: Derek
Expertise:Expert
Although the very first day was great. Sounded great and connected perfect. A couple of days later I go to use them. Well the right earbud no longer would connect. Although putting in the case close then open in attempt to make it connect it failed. I put the left in closed the case and that was the last time either would connect. I have attempted the pairing using the button on the case. All attempts to make them connect again have failed. Only had the ear buds 3 days. This has been the worst experince with a Samsung product. Samung needs to focus on just phones and tabs. All other products need to be discontinued.
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R, February 25, 2026
Hey Derek,
Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. These earbuds are designed to deliver strong connectivity, high-quality sound, and seamless integration with Galaxy devices. If you're having trouble connecting your phone to your Galaxy Buds3, you can usually fix the issue by following a few simple steps.
First, make sure your connected device is up to date. Restart the device your earbuds are connected to, such as your phone, tablet, TV, or computer, by turning it off and then back on. Next, check for any software updates on your device, as it might need one for a proper connection.
If these steps don’t resolve the concern, try restarting your earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app, since these actions often fix connectivity problems.
If you need more help, please contact our Samsung Support Team, and we’ll be happy to assist you. Your feedback highlights the importance of dependable performance from the start, and we appreciate you as a valued Samsung customer.
Samsung earbuds don't connect or won't stay connected
https://www.samsung.com/us/support/troubleshoot/TSG10007439/
-Ty
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Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. These earbuds are designed to deliver strong connectivity, high-quality sound, and seamless integration with Galaxy devices. If you're having trouble connecting your phone to your Galaxy Buds3, you can usually fix the issue by following a few simple steps.
First, make sure your connected device is up to date. Restart the device your earbuds are connected to, such as your phone, tablet, TV, or computer, by turning it off and then back on. Next, check for any software updates on your device, as it might need one for a proper connection.
If these steps don’t resolve the concern, try restarting your earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app, since these actions often fix connectivity problems.
If you need more help, please contact our Samsung Support Team, and we’ll be happy to assist you. Your feedback highlights the importance of dependable performance from the start, and we appreciate you as a valued Samsung customer.
Samsung earbuds don't connect or won't stay connected
https://www.samsung.com/us/support/troubleshoot/TSG10007439/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Life changer!
on August 21, 2024
Posted by: Klay1974
[This review was collected as part of a promotion.] The Galaxy AI in my new buds 3pro has made my life easier! 🙌 Despite my limited English, I used to struggle to understand people, but these buds have changed my life. #GalaxyBuds3Pro #LifeMadeEasier #TechThatHelps 🎧
Value
5
Written by a customer while visiting Samsung US
Posted by: Bjon
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Love Samsung products but Galaxy buds 3 pro has it's problems. The tips tear when trying to change and I can not get a good fit in the ear.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Social Commerce, August 14, 2024
Hi Bjon, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you every day. We have shared a link to a video to help you change the ear tips to a different size and help you get the secure fit you are seeking. We have also provided a link to the Samsung Support Team if you wish to discuss this matter further. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US