Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,937 Reviews)
Rating breakdown 12,937 reviews
5 Stars
8,821
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product.
(
3,495 out of
4,506)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Perfect Earbuds
on December 14, 2024
Posted by: Jay The Hustler
Expertise:Expert
The Galaxy Buds3 Pro are a easy 10 out of 10! No lie. Using them almost everyday, they sound simply outstanding. They're prefect in my opinion. Well done, Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Epic fail
on February 19, 2026
Posted by: Derek
Expertise:Expert
Although the very first day was great. Sounded great and connected perfect. A couple of days later I go to use them. Well the right earbud no longer would connect. Although putting in the case close then open in attempt to make it connect it failed. I put the left in closed the case and that was the last time either would connect. I have attempted the pairing using the button on the case. All attempts to make them connect again have failed. Only had the ear buds 3 days. This has been the worst experince with a Samsung product. Samung needs to focus on just phones and tabs. All other products need to be discontinued.
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R, February 25, 2026
Hey Derek,
Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. These earbuds are designed to deliver strong connectivity, high-quality sound, and seamless integration with Galaxy devices. If you're having trouble connecting your phone to your Galaxy Buds3, you can usually fix the issue by following a few simple steps.
First, make sure your connected device is up to date. Restart the device your earbuds are connected to, such as your phone, tablet, TV, or computer, by turning it off and then back on. Next, check for any software updates on your device, as it might need one for a proper connection.
If these steps don’t resolve the concern, try restarting your earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app, since these actions often fix connectivity problems.
If you need more help, please contact our Samsung Support Team, and we’ll be happy to assist you. Your feedback highlights the importance of dependable performance from the start, and we appreciate you as a valued Samsung customer.
Samsung earbuds don't connect or won't stay connected
https://www.samsung.com/us/support/troubleshoot/TSG10007439/
-Ty
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Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. These earbuds are designed to deliver strong connectivity, high-quality sound, and seamless integration with Galaxy devices. If you're having trouble connecting your phone to your Galaxy Buds3, you can usually fix the issue by following a few simple steps.
First, make sure your connected device is up to date. Restart the device your earbuds are connected to, such as your phone, tablet, TV, or computer, by turning it off and then back on. Next, check for any software updates on your device, as it might need one for a proper connection.
If these steps don’t resolve the concern, try restarting your earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app, since these actions often fix connectivity problems.
If you need more help, please contact our Samsung Support Team, and we’ll be happy to assist you. Your feedback highlights the importance of dependable performance from the start, and we appreciate you as a valued Samsung customer.
Samsung earbuds don't connect or won't stay connected
https://www.samsung.com/us/support/troubleshoot/TSG10007439/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Life changer!
on August 21, 2024
Posted by: Klay1974
[This review was collected as part of a promotion.] The Galaxy AI in my new buds 3pro has made my life easier! 🙌 Despite my limited English, I used to struggle to understand people, but these buds have changed my life. #GalaxyBuds3Pro #LifeMadeEasier #TechThatHelps 🎧
Value
5
Written by a customer while visiting Samsung US
Posted by: Bjon
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Love Samsung products but Galaxy buds 3 pro has it's problems. The tips tear when trying to change and I can not get a good fit in the ear.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Social Commerce, August 14, 2024
Hi Bjon, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you every day. We have shared a link to a video to help you change the ear tips to a different size and help you get the secure fit you are seeking. We have also provided a link to the Samsung Support Team if you wish to discuss this matter further. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Samsung Community
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Gustavo Caceres
from New York, NY
Expertise:Expert
Verified Purchase:Yes
I returned the product it was horrible. The earbuds kept disconnecting and the eartips ripped when exchanging for different size
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Social Commerce, August 14, 2024
Hey there Gustavo, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the uninterrupted listening experience is to you with your earbuds, and we are always happy to help our customers acheive this goal. We have provided a link to two articles to help you with the connection of your earbuds, and another to a video to help you change the ear tips. We hope you have found a pair of earbuds that gives you the immersion you are seeking. Thank you for being a Samsung customer, and don't hesitate to reach out to us again with questions or additional feedback on all of your Samsung products. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
rubbish
on August 13, 2024
Posted by: Dany
Try changing the rubbers on the headphones and they ended up breaking... it's a qualityThey're the worst hearing aids I've ever bought.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 22, 2024
Hey Dany, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important changing the ear tips of your earbuds are to acheiving the ideal fit for your ears. We have provided a link to a video we have available to help you with changing the ear tips. We have also shared a link to the Samsung Support Team to review options for replacement or additional ear tips that may be available. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Samsung Community
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Facebook
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Guerilla_rev
from Orlando
Expertise:Expert
Verified Purchase:Yes
These are the worst earbuds I've ever used for running. Forcing the pinch barely works, and when it does, your rubbing movement will absolutely pull these out of your ears. The sensors for the actions work about as often as a home printer and they feel extremely cheap. I don't know what else to say except this is the worst iteration of this product, having owned then all, and I'll never buy another pair.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Social Commerce, July 30, 2024
Hi there Guerilla_rev, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you every day for a range of activities. We understand that the new pinch feature can take some getting used to after using the previous version touch settings. We have provided a link to the full device manual to help you with all of the features and capabilities of your device, and the Samsung Support Team. These experts can work with you through chat to align your device to your needs, and ensure your earbuds are operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Communication needs improvement. Also you should provide memory foam eartips for the quality of their sealing in sound. I will not be able to use these earbuds at all because they don't fit properly.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, July 30, 2024
Hi there Raider Rob, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the fit of your device is and the ideal seal for the ANC feature. We have shared links to articles to help with the optimal placement for a secure and comfortable fit, and to an article about swapping the included ear tips to help with the fit to your specific size ears. You can also perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if you have additional questions or continue to experience this frustration with your fit. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
How to change the Samsung Galaxy Buds3 Pro eartips
https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
How to change the Samsung Galaxy Buds3 Pro eartips
https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/
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Written by a customer while visiting Samsung US