Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,531 Reviews)
Open Ratings Snapshot
Rating breakdown 13,531 reviews
5 Stars
9,239
4 Stars
2,214
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product. 
(
3,498 out of 4,513
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Trash
on August 5, 2024
Posted by: Unhappy
from Dallas
Expertise:Expert
I got this last month and I am extremely dissatisfied. The buds keep falling off and no replacement tips are available.
I
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 14, 2024
Hello there, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you troubleshoot the fit of your earbuds and help you have the best uninterrupted listening experience possible. We have provided a link to an article to help you with the ideal placement, and a video to change the ear tips to the size that best fits your ears. We also suggest performing a fit test while you wear your earbuds and connect to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if this experience continues, and you would like assistance with any of the features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Problem
on August 3, 2024
Posted by: Bruno Morch
Verified Purchase:Yes
The headphones are good, but mine came with a defect. When I turn on the noise cancellation, the right earphone makes a strange noise.
Response from Samsung USBy Social Commerce, August 13, 2024
Hi there Bruno Munch, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We love hearing you are overall pleased with the usage of your earbuds. We would be happy to help you with the occurance you mention when enabling the ANC setting of your earbuds. We have provided two links to articles to help you with this experience, one to help you reset your earbuds, and one to troubleshoot the audio quality. Lastly, we have shared a link to the Samsung Support Team if you have questions or would like assistance with your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Ear bud
on September 19, 2024
Posted by: Mars
Verified Purchase:Yes
Keeps falling off. It is very difficult to keep it in my ears without it falling off.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Mars, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you with the fit of your earbuds to fully enjoy an immersive listening experience. We have provided links to an article to help you with the placement and another to a video to help change the ear tips with ease. We also would have you perform a fit test when connected in the Samsung Wearables App to see if any recommendations are made by the device. Lastly, we have provided a link to the Samsung Support Team if you continue to experience this frustration, or have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor quality bud tips
on August 9, 2024
Posted by: Michael
from Los Angeles, CA
Verified Purchase:Yes
The ear tips are easily torn when removing and can't get the buds to pass the fit test in my ear unlike the buds 2 pro which has a good fit result.
Response from Samsung USBy Social Commerce, August 19, 2024
Hi there Michael, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important the fit of your earbuds is and being able to change the ear tips is a vital part of this process. We have provided links to an article to help you with the fit of your earbuds, and a video to help you change out the ear tips on your device. We have also shared a link to the Samsung Support Team to help you with the ear tips you have that are damaged. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Will be great when they fix the issues
on July 26, 2024
Posted by: Jovan
Verified Purchase:Yes
The connection to my phone was perfect and sounded great however the Bluetooth would not connect to either of my 2 Samsung Televisions. I returned them and am waiting for my refund. Perhaps I'll buy them again when they fix the quality control issues
Response from Samsung USBy Social Commerce, July 30, 2024
Hello Jovan, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the connection of your earbuds to a range of devices is to you. We have provided a link to an article that addresses the connection through Bluetooth. We have also shared a link to the Samsung Support Team if you have any additional questions or would like assistance with any of your Samsung products. We appreciate you being a loyal Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Be careful with rubber earbuds
on July 26, 2024
Posted by: 638man
Verified Purchase:Yes
The small rubber earbud broke apart when trying the different sizes on. Otherwise they sound just like bud pro 2. Pro 2 had better seal.
Response from Samsung USBy Social Commerce, July 30, 2024
Hi 638man, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the secure fit of your earbuds is to you for your usage and enjoyment every day. We have shared two links to articles to help with the steps to change the ear tips and how to wear this redesigned earbuds for the secure fit and comfortable wear. We have also provided a link to the Samsung Support Team and full device manual to help you further enhance your experience with your earbuds. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
New Galaxy buds pro 3 not good
on August 5, 2024
Posted by: SEAN
Verified Purchase:Yes
My rubber ear bud pieces ripped when I tried to change them out to fit my ears. The quality is not good and they barley stay in my ear now.
Response from Samsung USBy Social Commerce, August 14, 2024
Hello Sean, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a new device that is not operating as expected or intended, and we would be happy to assist you. We have provided a link to a video to help you with the removal and changing of the ear tips of your device. We have also shared a link to the Samsung Support Team if you wish to discuss the experience you've mentioned with your device further. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Design is hard to use for controls.
on September 23, 2024
Posted by: Onlykid1913
from Tennessee
Expertise:Expert
Verified Purchase:Yes
Touch controls are difficult to us on this design.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 24, 2024
Hello Onlykid1913, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand that the change in design can take some time to adjust to the new movement. We have provided a link to the full device manual to help you adjust any features to best align to your needs, and highlight the voice commands available with compatible devices. We have also shared a link to the Samsung Support Team to help you if you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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