Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,936 Reviews)
Open Ratings Snapshot
Rating breakdown 12,936 reviews
5 Stars
8,820
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product. 
(
3,495 out of 4,506
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Will be great when they fix the issues
on July 26, 2024
Posted by: Jovan
Verified Purchase:Yes
The connection to my phone was perfect and sounded great however the Bluetooth would not connect to either of my 2 Samsung Televisions. I returned them and am waiting for my refund. Perhaps I'll buy them again when they fix the quality control issues
Response from Samsung USBy Social Commerce, July 30, 2024
Hello Jovan, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the connection of your earbuds to a range of devices is to you. We have provided a link to an article that addresses the connection through Bluetooth. We have also shared a link to the Samsung Support Team if you have any additional questions or would like assistance with any of your Samsung products. We appreciate you being a loyal Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Be careful with rubber earbuds
on July 26, 2024
Posted by: 638man
Verified Purchase:Yes
The small rubber earbud broke apart when trying the different sizes on. Otherwise they sound just like bud pro 2. Pro 2 had better seal.
Response from Samsung USBy Social Commerce, July 30, 2024
Hi 638man, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the secure fit of your earbuds is to you for your usage and enjoyment every day. We have shared two links to articles to help with the steps to change the ear tips and how to wear this redesigned earbuds for the secure fit and comfortable wear. We have also provided a link to the Samsung Support Team and full device manual to help you further enhance your experience with your earbuds. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
New Galaxy buds pro 3 not good
on August 5, 2024
Posted by: SEAN
Verified Purchase:Yes
My rubber ear bud pieces ripped when I tried to change them out to fit my ears. The quality is not good and they barley stay in my ear now.
Response from Samsung USBy Social Commerce, August 14, 2024
Hello Sean, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a new device that is not operating as expected or intended, and we would be happy to assist you. We have provided a link to a video to help you with the removal and changing of the ear tips of your device. We have also shared a link to the Samsung Support Team if you wish to discuss the experience you've mentioned with your device further. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Design is hard to use for controls.
on September 23, 2024
Posted by: Onlykid1913
from Tennessee
Expertise:Expert
Verified Purchase:Yes
Touch controls are difficult to us on this design.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 24, 2024
Hello Onlykid1913, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand that the change in design can take some time to adjust to the new movement. We have provided a link to the full device manual to help you adjust any features to best align to your needs, and highlight the voice commands available with compatible devices. We have also shared a link to the Samsung Support Team to help you if you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not good
on July 26, 2024
Posted by: Tien
from Pearland, Texas
Expertise:Intermediate
Verified Purchase:Yes
1. Fail to control music from touching
2. Design not good
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, July 26, 2024
Hi there Tien, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you every day. We have provided a link to the full device manual and the Samsung Support Team. The manual will help you with the settings for touch controls. The Samsung Support Team can help you through chat if the features of your device are not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Defective
on July 26, 2024
Posted by: Gabriel
Expertise:Intermediate
Verified Purchase:Yes
Eartips ripped off when trying to change tips, now I can't remove it. Noise reduction not as good pro 2s
Response from Samsung USBy Social Commerce, July 30, 2024
Hi there Gabriel, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not functioning as intended or expected. We have shared a link to help you with the process to change the ear tips on your device. We have also shared a link to an article to help you with the ANC feature. Lastly, we have provided a link to the Samsung Support Team if you have additional questions or experience any further frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
How to change the Samsung Galaxy Buds3 Pro eartips
https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Glitchy ANC
on August 17, 2024
Posted by: Court
Expertise:Expert
I got these at launch with a pre-order. The sound quality is excellent, but the ANC has some serious problems. When I turn on Adaptive active noise canceling, it sounds exactly like Ambient sound mode on its highest setting. When I turn on Active noise canceling, it sounds like the ANC is constantly fluctuating, not a consistent anc. The outside noise goes up and down, which is mildly annoying when listening to music, but awful with any podcast. Support suggested a warranty repair...for a new product? I've had buds+, buds pro, and buds 2 pro, and was very happy with those. I traded my buds pro for a discount with these.. ugh.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, August 22, 2024
Hi there Court, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how valuable the uninterrupted listening experience is for your music, podcasts, streaming, and other media. We have provided for your convenience links to an article about the ANC setting and usage, and another to the full device manual to help with the settings. Lastly, we have shared a link to the Samsung Support Team if this experience continues and you would like to explore additional options. We appreciate you being a loyal Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Really good hardware, bad shell.
on August 9, 2024
Posted by: Oily guy called Frankie
If you're like me, your natural skin oils can create a bit of residue on your head and ears. You might scratch your nose or ear and then go to change the song or adjust the volume with your earbuds, only to find yourself struggling to get a good grip. Often, I end up using my shirt to wipe off the residue from the device and my fingertips, which can be frustrating.
With that said, these earbuds may not be ideal for those who experience this issue—whether due to natural skin oils, sweat, or both. The Buds3 Pros do, however, feature some impressive hardware and software. But it's the exterior design, specifically the shell and eartips, that left me questioning, "Should I keep these or not?" Ultimately, I chose to return them.
Perhaps they'll release a Buds3 model with the same material as the Buds2 Pros' shell; that matte black, anti-slip finish is excellent. In summary, the internal components of this device are solid, though the ambient mode is somewhat less effective than that of the Buds2 Pros. However, the exterior design of the Buds3 Pros was a letdown for me.
I hope this helped
Response from Samsung USBy Social Commerce, August 16, 2024
Hi there Oily guy called Frankie, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. Your feedback is invaluable to us as we continue to innovate our product line. We know our customers have different preferences for their devices for a range of reasons. We are thrilled to hear the matte material used on your previous earbuds is still aligning to your needs so well. Please, don't hesitate to reach out to us again if you have questions about your Samsung products, or would like to share additional feedback. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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