Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,531 Reviews)
Open Ratings Snapshot
Rating breakdown 13,531 reviews
5 Stars
9,239
4 Stars
2,214
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product. 
(
3,498 out of 4,513
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Terrible
on September 19, 2024
Posted by: Vitaliy
from Houston, TX
Expertise:Expert
hese are the worst earbuds in the entire series! I’m absolutely disappointed that I ordered them. They don’t stay in my ears at all – constantly falling out, making them impossible to use properly. The ergonomics (if you can even call it that) are just terrible. If I could, I would return these and get the Buds 2 Pro again because it’s impossible to comfortably listen to music or do anything active with these. Really regret this purchase.
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Vitaliy, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand the frustration that can occur if you are having to continue to adjust the earbuds while they are placed and you are trying to enjoy your favorite music, podcasts, videos, or other media. We have provided a link to an article to help you with the ideal placement for a secure fit, and another link to a video to help you change the ear tips. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues or you would like any assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
If I can, I will return them
on November 16, 2024
Posted by: Ruben
from New York
Verified Purchase:Yes
Doesn't feel like a Samsung product, looks a lot like the competition air pods. I always like Samsung products. My Galaxy buds 2 Pro are way better than this ones. Buds 2 Pro stay inside your ears and don't come off. Buds 3 like the air pods by walking already start to come off. That why I always like Samsung product because they stays inside your ear drums. But this Buds 3 pro is the worst product I have bought from Samsung so far. I new buds 3 pro i have been using them seen I got them like a mount ago and still go back to my buds 2 pro after a few minutes I have them on my ear because they start coming out of my ear drum every time I used them. Plus the bud2 pro did came with different ear pieces to replace in case one don't fit right you have the chance to adjust it to you preference. But this new buds 3 doesn't give you that chance, I don't know if Samsung sell the ear pieces replacement separately. Sound quality maybe a bit clear from the previous but not by much, volume wise I prefer the buds2 pro because doesn't come out of your ears and maybe you fill like the volume is better on the buds 2 pro. I don't like the experiences I been having with this new product from Samsung. Is the first time I'm disappointed with their product. If I could I will return it.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 18, 2024
Hi there Ruben, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you with the fit and features of your earbuds. The additional ear tips you mention needing, should have been included in a box in your original packaging that also contained the charging cable for your earbuds. We haev provided a link to help you with the fit of your earbuds, and recommend doing a fit test in the Samsung Wearables App. We have provided a link to the Samsung Support Team if these accessories were not included in your original packaging. They can also work with you directly to ensure you have the intended experience with your device. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Fitment not as good as Buds 2 Pro
on December 10, 2024
Posted by: Remarkable_Insect_64
from Savannah, GA
Expertise:Expert
The app shown my left ear fits good, but the right ear fitment is always poor even though I've used the largest earpiece. It still leaking sound.
The buds 2 pro has a much better fitment and seal.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 11, 2024
Thank you for your feedback on the Galaxy Buds3 Pro. Your input is crucial for our ongoing improvements. The Buds3 Pro features an Adaptive Equalizer powered by Galaxy AI, which adjusts the audio based on how the earbuds fit in your ears. This means that every time you wear the Buds, you can enjoy the best sound quality for every playlist. The Galaxy Buds3 Pro comes with different sized ear tips, so the first step is to ensure you have the correct size for your ears. A proper fit prevents gaps between the ear tip and your ear, which helps avoid sound leaks and ensures optimal audio quality. If you need assistance changing the tips, please refer to our guide. Once you have the right tips on your earbuds, check the bottom for directional markings—"L" for left and "R" for right. Insert the right bud into your right ear with the "R" facing you, and the left bud into your left ear with the "L" facing you. Slightly angle the earbuds so that the microphone points towards your mouth, then adjust them by rotating forwards and backwards until they feel comfortable. If needed, consider trying different sizes or styles of earpieces to improve the seal and enhance your audio experience. If you continue to experience this after doing so, please be sure to reach out to us at Samsung Support for additional support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Stay away from these ear bugs
on August 8, 2024
Posted by: ChicagoBob123
from Chicago
The hard plastic hurts your ears. Controlling the volume with the stem is more than difficult. On a bike ride they are awful as the wind noise was overpowering. The audio sound is not bad for as long as you can tolerate having them in your ears.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 16, 2024
Hello ChicagoBob123, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are always happy to help our customers have the best experience possible and troubleshoot any aspect of your device that is causing frustration for your usage. We have shared a link to an article to help you get the comfortable fit of your earbuds, and recommend performing a fit test when connected to the Samsung Wearables App. We have also shared a link to an article to help you with the ANC setting of your earbuds, along with the full device manual to help you with the settings to align to your needs. We have lastly shared a link to the Samsung Support Team if you continue to experience any frustrations, or would like assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
many problems
on July 29, 2024
Posted by: N Kim
from Las Vegas. NV
Expertise:Intermediate
Verified Purchase:Yes
I have a lot of problems. When I listen to music, I hear wind sounds and the heights are different. I don't know how Samsung released it without inspection. Disappointed with Samsung. I think I should return.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 2, 2024
Hello N Kim, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important the fully immersive listening experience and audio quality are to you. We have provided a link to an article to help you with the audio experience you mention. We have also included a link to a video to help you change the eartips on your device to help you with the seal and fit of your device. Lastly, we have provided a link to the full device manual to help you with the sound profile options and adjusting them to best align to your preferences and the Samsung Support Team if your experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not good
on November 14, 2024
Posted by: Octavio
from Ontario California
Expertise:Intermediate
Verified Purchase:Yes
They slip out of your ear so easily. I took them to the gym and almost lost one.
No, I would not recommend this to a friend.
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 15, 2024
Hey there Octavio, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it is to have brand new earbuds that are not meeting your expectations. We would love to help you with the fit and help you have the best possible experience for a range of daily tasks. We have provided a link to an article to help you with the placement, and another to a video to help you change the ear tips to the size that best aligns to your ears. We also recommend performing a fit test with your earbuds when connected in the Samsung Wearables App. We have lastly provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Is Samsung is becoming The EA games of ear buds?
on July 27, 2024
Posted by: Steve W
from Chicago, illinois
Expertise:Intermediate
Verified Purchase:Yes
Let me preface thisbbynsaying, im a big samsung supporter but i Feel like these buds came out before they were truly tested. The call quality was terrible and gave a "click" noise that made it hard to hear any incoming calls. Caller on the other end wouldnt be able to hear clear voices and was unable to have a conversation. Would also cause a "feedback" noise when ever you would touch them or adjust them while in your ear. Had to return. I do not recommend untill they fix their quality issues.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, July 31, 2024
Hey there Steve W, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day. We hope you have found a pair of earbuds that best align to your needs and preferences. We have provided a link to the Samsung Support Team if you have questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
The Buds3 Pros are a step backwards.
on November 18, 2024
Posted by: Dondo
from San Antonio, TX
Expertise:Intermediate
Verified Purchase:Yes
Liked the original buds, loved the Buds2 Pros!! But these are not doing it for me. I feel the sound of the Buds3 Pros isn't as good as the Buds2 Pros and they won't stay as secure in my ears. Also, the controls are far less intuitive.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 19, 2024
Hi there Dondo, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love nothing more than to help you troubleshoot the features of your device that are not meeting your expectations and potentially causing frustration. We have provided links to help you with the fit and changing the ear tips at your convnience. You also have the ability int he Samsung Wearables App to perform a fit test. We have also provided a link to the full device manual to help you witht he settings, and discover the voice settings you can use in addition to the touch settings. We have lastly, provided a link to the Samsung Support Team if you have any questions or experience further frustrations. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
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