Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,936 Reviews)
Open Ratings Snapshot
Rating breakdown 12,936 reviews
5 Stars
8,820
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product. 
(
3,495 out of 4,506
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
many problems
on July 29, 2024
Posted by: N Kim
from Las Vegas. NV
Expertise:Intermediate
Verified Purchase:Yes
I have a lot of problems. When I listen to music, I hear wind sounds and the heights are different. I don't know how Samsung released it without inspection. Disappointed with Samsung. I think I should return.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 2, 2024
Hello N Kim, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important the fully immersive listening experience and audio quality are to you. We have provided a link to an article to help you with the audio experience you mention. We have also included a link to a video to help you change the eartips on your device to help you with the seal and fit of your device. Lastly, we have provided a link to the full device manual to help you with the sound profile options and adjusting them to best align to your preferences and the Samsung Support Team if your experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not good
on November 14, 2024
Posted by: Octavio
from Ontario California
Expertise:Intermediate
Verified Purchase:Yes
They slip out of your ear so easily. I took them to the gym and almost lost one.
No, I would not recommend this to a friend.
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 15, 2024
Hey there Octavio, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it is to have brand new earbuds that are not meeting your expectations. We would love to help you with the fit and help you have the best possible experience for a range of daily tasks. We have provided a link to an article to help you with the placement, and another to a video to help you change the ear tips to the size that best aligns to your ears. We also recommend performing a fit test with your earbuds when connected in the Samsung Wearables App. We have lastly provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Is Samsung is becoming The EA games of ear buds?
on July 27, 2024
Posted by: Steve W
from Chicago, illinois
Expertise:Intermediate
Verified Purchase:Yes
Let me preface thisbbynsaying, im a big samsung supporter but i Feel like these buds came out before they were truly tested. The call quality was terrible and gave a "click" noise that made it hard to hear any incoming calls. Caller on the other end wouldnt be able to hear clear voices and was unable to have a conversation. Would also cause a "feedback" noise when ever you would touch them or adjust them while in your ear. Had to return. I do not recommend untill they fix their quality issues.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, July 31, 2024
Hey there Steve W, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day. We hope you have found a pair of earbuds that best align to your needs and preferences. We have provided a link to the Samsung Support Team if you have questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
The Buds3 Pros are a step backwards.
on November 18, 2024
Posted by: Dondo
from San Antonio, TX
Expertise:Intermediate
Verified Purchase:Yes
Liked the original buds, loved the Buds2 Pros!! But these are not doing it for me. I feel the sound of the Buds3 Pros isn't as good as the Buds2 Pros and they won't stay as secure in my ears. Also, the controls are far less intuitive.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 19, 2024
Hi there Dondo, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love nothing more than to help you troubleshoot the features of your device that are not meeting your expectations and potentially causing frustration. We have provided links to help you with the fit and changing the ear tips at your convnience. You also have the ability int he Samsung Wearables App to perform a fit test. We have also provided a link to the full device manual to help you witht he settings, and discover the voice settings you can use in addition to the touch settings. We have lastly, provided a link to the Samsung Support Team if you have any questions or experience further frustrations. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Trash
on August 5, 2024
Posted by: Unhappy
from Dallas
Expertise:Expert
I got this last month and I am extremely dissatisfied. The buds keep falling off and no replacement tips are available.
I
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 14, 2024
Hello there, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you troubleshoot the fit of your earbuds and help you have the best uninterrupted listening experience possible. We have provided a link to an article to help you with the ideal placement, and a video to change the ear tips to the size that best fits your ears. We also suggest performing a fit test while you wear your earbuds and connect to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if this experience continues, and you would like assistance with any of the features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Problem
on August 3, 2024
Posted by: Bruno Morch
Verified Purchase:Yes
The headphones are good, but mine came with a defect. When I turn on the noise cancellation, the right earphone makes a strange noise.
Response from Samsung USBy Social Commerce, August 13, 2024
Hi there Bruno Munch, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We love hearing you are overall pleased with the usage of your earbuds. We would be happy to help you with the occurance you mention when enabling the ANC setting of your earbuds. We have provided two links to articles to help you with this experience, one to help you reset your earbuds, and one to troubleshoot the audio quality. Lastly, we have shared a link to the Samsung Support Team if you have questions or would like assistance with your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Ear bud
on September 19, 2024
Posted by: Mars
Verified Purchase:Yes
Keeps falling off. It is very difficult to keep it in my ears without it falling off.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Mars, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you with the fit of your earbuds to fully enjoy an immersive listening experience. We have provided links to an article to help you with the placement and another to a video to help change the ear tips with ease. We also would have you perform a fit test when connected in the Samsung Wearables App to see if any recommendations are made by the device. Lastly, we have provided a link to the Samsung Support Team if you continue to experience this frustration, or have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor quality bud tips
on August 9, 2024
Posted by: Michael
from Los Angeles, CA
Verified Purchase:Yes
The ear tips are easily torn when removing and can't get the buds to pass the fit test in my ear unlike the buds 2 pro which has a good fit result.
Response from Samsung USBy Social Commerce, August 19, 2024
Hi there Michael, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important the fit of your earbuds is and being able to change the ear tips is a vital part of this process. We have provided links to an article to help you with the fit of your earbuds, and a video to help you change out the ear tips on your device. We have also shared a link to the Samsung Support Team to help you with the ear tips you have that are damaged. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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