Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,293 Reviews)
Open Ratings Snapshot
Rating breakdown 13,293 reviews
5 Stars
9,079
4 Stars
2,163
3 Stars
935
2 Stars
525
1 Star
591
78%of customers recommend this product. 
(
3,497 out of 4,512
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Translation function
on February 24, 2025
Posted by: Silver
Verified Purchase:Yes
Need more explanation and easy setup for simultaneous translation function. I bought because of that function, but I still could not set it up even I did AI search but could not complete.
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
They look great, but are not performing.
on February 24, 2025
Posted by: LAguilar
from California
Expertise:Expert
Verified Purchase:Yes
Not the greatest fit. The tips are difficult to replace and had a scare when it broke off. from the silicon. I will give them a chance, but so far they are not the greatest. I am a huge Samsung die hard customer and, I not 100 percent happy with these.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 24, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, LAguilar. We genuinely appreciate your feedback. We understand that finding the right fit can sometimes be a challenge, and it’s important to have a comfortable experience. We’re here to help with any tips or guidance you might need. We recommend exploring the variety of ear tips included with the Buds3 Pro, as they are designed to accommodate different ear shapes, ensuring a more secure fit. If you have any trouble finding the ones that work best for you, please check out the guide in the link attached. As a dedicated Samsung customer, your experience shapes our commitment to creating the best products possible. We hope you’ll give the Galaxy Buds3 Pro another chance, as they are made to deliver an incredible immersive audio experience. If there’s anything else we can do to enhance your experience or address any additional concerns, please don’t hesitate to reach out to us at Samsung Support. Your insights are incredibly important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great product
on February 24, 2025
Posted by: YAJARP
[This review was collected as part of a promotion.] The Samsung Buds 3 Pro are a great pick for anyone who wants top-tier sound, strong noise cancellation, and smooth Samsung ecosystem integration. The sound quality is crisp, with deep bass and clear highs, making them perfect for music, movies, and even gaming. The Active Noise Cancellation (ANC) does a solid job of blocking out background noise, and the transparency mode is handy when you need to stay aware of your surroundings.
One of the coolest features is "Audio Eraser", which removes background noise from recordings, making calls and voice notes super clear. "Now Brief" is also a neat addition—it gives you short, smart summaries of your notifications without needing to check your phone constantly. And the "Seamless Actions across Apps" feature makes switching between devices smooth, whether you're taking a call, watching a video, or playing music.
I mostly use the Buds 3 Pro for streaming and work, as they stay comfortable for long periods, and the touch controls make skipping tracks or adjusting volume super easy. If you're deep into the Samsung ecosystem, these earbuds make a lot of sense—just don’t expect them to play nice with non-Samsung devices at full feature capacity.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Buds Overall
on February 24, 2025
Posted by: AustinM
from Rogers, AR
Verified Purchase:Yes
So far these ear buds are better than my Buds 2 Pro. The controls are a bit more intuitive, the noise canceling is better, and the charge is great.
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Can be great, fix 1 flaw
on February 24, 2025
Posted by: Rennae
from Washington DC
Expertise:Expert
Verified Purchase:Yes
The ear buds was easy to pair and has awesome sound. However, I'm having trouble when my Galaxy watch is paired. No sound on the buds and they continously automatically unfair themselves.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 24, 2025
Hi Rennae! Thanks for sharing your experience with the Galaxy Buds3 Pro. We’re thrilled to see you love the sound and found them easy to pair! To enhance your listening experience with your Galaxy Watch, we recommend checking that Bluetooth is enabled on your watch and ensuring your earbuds are connected. If you’re still encountering difficulties, try resetting your earbuds by placing them in the charging case and pressing and holding the touch sensors for about 7 seconds until the LED indicator flashes. It's also a good idea to check for any available software updates for both your Galaxy Buds3 Pro and Galaxy Watch using the Galaxy Wearable app. Additionally, please make sure there aren't other Bluetooth devices nearby that might cause interference. If you need further assistance, please don't hesitate to reach out to us at Samsung Support directly. We're here to help you enjoy the best listening experience possible! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice improvement over the Pro 2s
on February 24, 2025
Posted by: mskadram
from Daytona Beach, FL
Expertise:Intermediate
Verified Purchase:Yes
I am totally loving the new earbuds, especially how I can now answer my phone by pressing on the stem of the earbud! The sound isn't too bad either!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing sound
on February 24, 2025
Posted by: DJ 49er
from Atlanta
Expertise:Beginner
Verified Purchase:Yes
These ear buds sound amazing. I really like the feature, that automatically reduces the volume of your talking. Do you funny have to remove them to have a conversation.
I would recommend this to a friend!
Features
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not totally happy with purchase
on February 24, 2025
Posted by: Mick
from Utah
Expertise:Intermediate
Verified Purchase:Yes
Sometimes my left ear bud won't charge when in the charging case.
No, I would not recommend this to a friend.
Performance
2 out of 5
2
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 24, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Mick! We truly appreciate your feedback. It sounds like your left earbud may not be charging as expected. To enhance your experience, we recommend checking that you’re using the included USB cable and a Samsung-approved wall adapter, as using other chargers can impact performance. It’s also a good idea to inspect the charging contacts on both the earbuds and inside the case. Sometimes, dust or debris can accumulate and affect charging. A quick clean can make a big difference, and we have a simple guide to assist you with that. If you continue to encounter challenges, fully charging the case and restarting the earbuds are great steps to try. Be sure to check out the link attached for additional troubleshooting options. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We want you to enjoy every moment with your Galaxy Buds3 Pro, so please feel free to reach out to us at Samsung Support if you need further assistance! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
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