Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,294 Reviews)
Rating breakdown 13,294 reviews
5 Stars
9,080
4 Stars
2,163
3 Stars
935
2 Stars
525
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Tylere
from Horseheads ny
Expertise:Intermediate
Verified Purchase:Yes
Right side stopped syncing properly. Requested replacement and I have to go through a whole "check if jts defective" process before I get a replacement.
I would recommend this to a friend!
Performance
3
Design
5
Value
4
Response from Samsung USBy R&R Team, February 21, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Tylere. We appreciate your feedback regarding the syncing on the right earbud and your patience with the replacement process. It's great to see that you've received your replacement, and we hope you enjoy the enhanced features and performance of your new Galaxy Buds3 Pro. Your insights are invaluable to us, and we continuously strive to improve our products to meet your expectations. We are committed to providing the quality and innovation you expect and deserve. If you have any further feedback or questions, please don't hesitate to reach out to us at Samsung Support. Thank you for being a valued member of the Samsung community. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Great purchase
on February 21, 2025
Posted by: Deeyezzy
[This review was collected as part of a promotion.] Awesome sound,Great noise cancellation and fast connection to device also has a good lasting battery. Can adjust eq settings for said ear buds. Haven't had a problem out of them since I've bought them very happy with my purchase
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My Best Bud PRO3
on February 21, 2025
Posted by: D3R3CK
from Crockett, Tx
Expertise:Intermediate
My third pair of buds and the best so far they got it right this time. the most comfortable and the best continuous sound without having to press the bud back into the ear canal.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Samsung
from Kansas
Expertise:Expert
Verified Purchase:Yes
I was hoping to love these new Galaxy Buds, especially after upgrading to the S25 Ultra. I appreciate their appearance and design, but honestly, they don't match the quality of my older Galaxy Buds Pro. I've experienced some skipping and glitches during music playback. I've been a loyal Samsung customer for years, owning a Pro Book 4, Tab S9 Plus, and Watch 6 Classic, and I value their ecosystem. However, I'm disappointed with the earbuds' quality and believe Samsung's standards have slipped recently. I hope to see improvements if I'm to remain a loyal customer. If you're looking for better quality, I'd recommend considering older Galaxy Buds models. These new earbuds are simply not worth the price. I'm quite disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, February 21, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro. We are thrilled to see your enthusiasm for Samsung products, including the S25 Ultra, Book 4, Tab S9 Plus, and Watch6 Classic. Your loyalty to Samsung is greatly appreciated, and we understand the importance of maintaining high standards across all our devices. To ensure you have the best possible experience with the Galaxy Buds3 Pro, we suggest a few troubleshooting steps. First, check for software updates to make sure both the earbuds and the Galaxy Wearable app are up to date. If you would like to refresh the earbuds, try resetting them by placing them in their charging case and closing the lid for at least 7 seconds. Then take them out again and try using them. Additionally, remove the Galaxy Buds3 Pro from your device's Bluetooth settings and re-pair them. Make sure the earbuds are fully charged before use and that the touch sensors and speaker grilles are clean and free of debris. Your feedback is invaluable as it helps us strive for excellence in our products. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Perfect fit
on February 21, 2025
Posted by: Kolo013
[This review was collected as part of a promotion.] I really enjoy how comfortable is to use this buds hearing music or work calls are awsome.to take with this buds
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Joy to listen to
on February 21, 2025
Posted by: Luvnlife
[This review was collected as part of a promotion.] So far I am enjoying the buds. Could be a little bit louder but ok
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Need them always
on February 21, 2025
Posted by: Cassluvgalaxy
[This review was collected as part of a promotion.] Awesome Awesome Awesome. Sound quality and just know you won't be able to loose them easily.
Value
5
Written by a customer while visiting Samsung US
Posted by: Houndcat
from Fremont, CA
Expertise:Intermediate
Verified Purchase:Yes
I've only used them a short time, but so far I am very unimpressed. The sound is muddy compared to my old Galaxy Buds (from 2019), and the fit is less secure. I may amend my review once I try the noise cancellation out on noisy streets and on a plane.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, February 25, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We appreciate your insights and understand how vital sound quality and comfort are to your experience. The Galaxy Buds3 Pro is designed to deliver an exceptional audio experience. If you find the sound muddy, we recommend checking for firmware updates to ensure you're enjoying the latest enhancements. You can do this via the Galaxy Wearable app by selecting your earbuds and checking for software updates, which can significantly improve audio clarity. For the fit, the Buds3 Pro comes with multiple ear tip sizes to help you find the perfect fit for your ears. A secure fit is important for both comfort and sound quality. We suggest using the "Earbud Fit Test" in the Galaxy Wearable app to find the best ear tips for a snug fit. We're excited for you to try the noise cancellation feature! It’s designed to provide a more immersive experience, especially in noisy environments like busy streets or while traveling. If you have any additional questions or need support, please feel free to reach out to us at Samsung Support. We're here to help! -Kelvin
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Written by a customer while visiting Samsung US