Thank you for taking the time to share your feedback on the Galaxy Buds3 Pro, Weston. Your input is vital as we continue to make improvements. The Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. To ensure effective charging, please use the included USB cable and a Samsung-approved wall adapter, which are sold separately. Alternatively, the earbuds are compatible with select Samsung Qi-compatible wireless charging pads or phones with PowerShare. When charging wirelessly, position the case directly in the center of the charging pad. If there is a cover on the charging case, it may interfere with wireless charging, so consider removing it if needed. Double-check that the earbuds are seated correctly in the case, as improper placement can disrupt charging. It is also important to inspect the charging contacts for debris, as dust or wax can build up over time. Make sure the earbud tips and wingtips are installed correctly, as this can affect how the earbuds fit in the case. Pay attention to the indicator lights; the exterior light shows the case status while the interior light indicates the earbuds' status. A red flash could signal a concern, so try disconnecting and reconnecting the charger if the lights are not functioning. Finally, examine both the earbuds and the case for damage, as this could prevent charging. If you still encounter difficulties after these checks, please reach out to us at Samsung Support for further assistance. Your satisfaction is important to us! -Kelvin
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