Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,531 Reviews)
Rating breakdown 13,531 reviews
5 Stars
9,239
4 Stars
2,214
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Biggest pieces of trash
on November 14, 2025
Posted by: Frank
from Fontana CA
Expertise:Expert
These are the biggest pieces of crp I have ever owned. Already have gone through 3 pairs and they all have same issues, problems connecting, problems charging and audio cutting in and out. The original buds were so much better. I can't wait for you guys to make a new Gen so I can throw these in the trash, might just do a new brand all together. Straight garbage headphones.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, November 14, 2025
Hi Frank,
Thanks for sharing your detailed experience with the Galaxy Buds3 Pro. It sounds like you’ve encountered concerns with pairing interruptions, audio quality, and charging—features that should work smoothly. The Buds3 Pro are designed to deliver stable connectivity, clear sound, and easy auto-switching between devices, so when that doesn’t happen, it’s understandable to be disappointed. Samsung offers a 12-month warranty covering manufacturing defects, giving you confidence that your investment is protected during this period. If you need further help, contact our Samsung support team. We're here to assist. We appreciate your feedback. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your detailed experience with the Galaxy Buds3 Pro. It sounds like you’ve encountered concerns with pairing interruptions, audio quality, and charging—features that should work smoothly. The Buds3 Pro are designed to deliver stable connectivity, clear sound, and easy auto-switching between devices, so when that doesn’t happen, it’s understandable to be disappointed. Samsung offers a 12-month warranty covering manufacturing defects, giving you confidence that your investment is protected during this period. If you need further help, contact our Samsung support team. We're here to assist. We appreciate your feedback. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Sean VS
from Colo Spgs, CO
Expertise:Expert
Verified Purchase:Yes
Bud's Pro 3 are the only choice for the best experience!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great volume, sounds, clarity
on November 18, 2025
Posted by: Nana2the12
[This review was collected as part of a promotion.] Great volume, sounds, clarity. I use these for listening to music, podcast, and meetings for work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great buds
on November 18, 2025
Posted by: Unicorn15
[This review was collected as part of a promotion.] These ear buds are awesome! The quality of the sound is super.
Value
5
Written by a customer while visiting Samsung US
Posted by: Shaalee kh
from Arkansas little rock
Expertise:Expert
Verified Purchase:Yes
Very cool and nice experience I'm happy because i bought it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Music is empowering
on November 19, 2025
Posted by: Slowjams
[This review was collected as part of a promotion.] Great sound for all day use. Great battery life. Must have this product
Value
5
Written by a customer while visiting Samsung US
Posted by: Kyle
Verified Purchase:Yes
These are by far the best buds I've owned! They capture sound in it's most beautiful state! Love them!
Written by a customer while visiting Samsung US
Posted by: Jeff
from GA
Verified Purchase:Yes
Excellent quality, comfortable, LONG lasting batteries!
Written by a customer while visiting Samsung US