Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,313 Reviews)
Rating breakdown 13,313 reviews
5 Stars
9,097
4 Stars
2,164
3 Stars
936
2 Stars
524
1 Star
592
78%of customers recommend this product.
(
3,497 out of
4,511)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Prefer the Original
on February 12, 2025
Posted by: UPSdriver
[This review was collected as part of a promotion.] I have small ears so fit is important. The original pro fit best. The 2nd generation were too big and falling out. The 3pro fit much better.
I have multiple issues The 3pro charging in the case. I receive notifications that they are not charging. I have to adjust the buds in the case constantly to charge.
The 3pro do have the best sound as the noise canceling works the best.
I have multiple issues The 3pro charging in the case. I receive notifications that they are not charging. I have to adjust the buds in the case constantly to charge.
The 3pro do have the best sound as the noise canceling works the best.
Value
3
Response from Samsung USBy R&R Team, February 13, 2025
Thanks for sharing your honest review of the Galaxy Buds3 Pro! We understand the importance of having a durable battery life, especially if you are a UPS driver. The Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to up to 30 hours with a fully charged case. If your Galaxy earbuds are not charging or turning on, it may be related to either the earbuds themselves or the charging case. Using a charger that is not approved by Samsung can lead to charging difficulties, and the earbuds might also be damaged. To troubleshoot, you can try the following: fully charge the case, inspect the earbuds for any signs of damage, or restart the earbuds. Check out the link attached for additional instructions on how to troubleshoot this. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Nice an flashy
on February 12, 2025
Posted by: Drowningman
[This review was collected as part of a promotion.] The fitment in my ear is great, audio quality is fantastic and the noise canceling is excellent. Aldo the seamless actions across apps are gery convinient, on top of that you can control the earbuds lights to look like a character out of a video game.
I travel every week and wear them sll the time, things that I will like to see improved is the battery life and charging case bud contact, the earbuds fit well but the case fails to charge them correctly, you will get a message in your Samsung wearable app saying one earbud is not charging.
Other than that I really enjoy them.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I like the light up feature
on February 12, 2025
Posted by: MrJabloopbloop
[This review was collected as part of a promotion.] The the translation feature is great with these earbuds.It helps me at work
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
(fruit) design and it sucks
on February 12, 2025
Posted by: josh
Expertise:Intermediate
samsung you messed up. these are garbage. going back to the buds 2pro. you took a amazing design and threw it away. quit trying to be like the other company i am not allowed to mention. (hint it's a fruit)
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, February 14, 2025
Thank you for sharing your honest thoughts about the Galaxy Buds3 Pro, Josh. We’re proud of the enhanced sound performance and comfort that come with the Buds3 Pro. Our design aims to redefine the listening experience while maintaining a sleek aesthetic. The Buds3 Pro features advanced sound technology, including active noise cancellation, which enhances audio clarity and fits seamlessly into your lifestyle. We’re confident that they can elevate your listening experience. We appreciate your feedback and hope you’ll give the Buds3 Pro another chance! For any qurestions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Working good but bixby not working good with
on February 12, 2025
Posted by: mornier69
[This review was collected as part of a promotion.] Bixby not working when we use it and not responding
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great design and sound
on February 12, 2025
Posted by: Prath1992
[This review was collected as part of a promotion.] This is an amazing pair of earbuds, giving me perfect amount of bass and consistent performance. Amazing to use in 99% of the environments, fit is perfect as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Earbuds Ever
on February 12, 2025
Posted by: FunkyMonkey11094
[This review was collected as part of a promotion.] The Samsung Galaxy Buds 3 Pro are by far the best earbuds I have ever used. The features are amazing. I haven't had a single issue in the 3 months I've had them. The sound is super crystal clear, you can hear every part of whatever your listening to. They fit super well and don't fall out of your ears. They are extremely comfortable I use them for hours on end for school. The lights are a really cool feature it makes them easy to find if you loose the in a dark spot because they make sound and flash the lights. The ambient mode is super clear it almost seems like I'm not even wearing earbuds. The earbud's noise cancelation feature is AMAZING. I am obsessed with it, it is perfect, the only sound that leaks through is if there is a really loud sound. The earbuds automatically switch to ambient mode if adaptive mode is on when there is a siren, or voice detected. The in-ear detection is perfect if you take it one out of your ear it will pause the sound on that specific earbud until you put it back in your ear, it also connects perfectly if you have one in your ear and you take the other out of the case. The equalizer feature is a really nice addition, I love that I can change how I listen to my music. I personally use the Dynamic preset. The touch sensor is amazing to use and if I'm doing something and I need to skip a song really quick it's very convenient compared to pulling out my phone. They are EXTREMELY lightweight. Over all these are the BEST earbuds I've used.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best buds I have ever used
on February 12, 2025
Posted by: Best2get
[This review was collected as part of a promotion.] The best of them all is the voice recognition that controls ANC when you start talking to someone.
Value
5
Written by a customer while visiting Samsung US