Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,931 Reviews)
Rating breakdown 12,931 reviews
5 Stars
8,818
4 Stars
2,094
3 Stars
913
2 Stars
519
1 Star
587
78%of customers recommend this product.
(
3,495 out of
4,505)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
They're fine when they work
on November 3, 2025
Posted by: wishItWorked
Expertise:Intermediate
The OK:
The audio quality and noise protection are fine, I'm not an expert so I don't know how competitive they are.
The fit is a little loose (I have tried the different pads), but as long as you aren't working out its fine.
Battery works for me, charge case every couple days. buds and case both charge fast.
The audio quality and noise protection are fine, I'm not an expert so I don't know how competitive they are.
The fit is a little loose (I have tried the different pads), but as long as you aren't working out its fine.
Battery works for me, charge case every couple days. buds and case both charge fast.
The Bad:
But I have had several issues with the earbuds making deafening screeches (unprompted), boosting surrounding ambient noise to a nauseating level when in ambient mode, and the microphone completely failing after 6 months of moderate use (failing to pick up anything while on a call and producing static when running tests in the voice recorder app). The last problem might have been caused by a software update (just a guess), I am going in to try to get them repaired.
But I have had several issues with the earbuds making deafening screeches (unprompted), boosting surrounding ambient noise to a nauseating level when in ambient mode, and the microphone completely failing after 6 months of moderate use (failing to pick up anything while on a call and producing static when running tests in the voice recorder app). The last problem might have been caused by a software update (just a guess), I am going in to try to get them repaired.
Connects to phone and tablet fine, but if you save it as on option on a (non-Samsung) laptop it will try to connect even when the laptop is closed and not playing audio (stealing the audio from a phone that is playing audio)
Phone I used when getting these results.
Samsung S24 Fe.
Samsung S24 Fe.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy R&R, November 4, 2025
Hello there,
Thank you for sharing your experience with the Galaxy Buds3 Pro. When enabling Active Noise Cancelling, Adaptive, or Ambient Sound, the sound from the sub-microphone (located on the top outer edge of your earbuds) is adjusted by the noise control mode and then transmitted through the speaker. However, touching or covering this area while putting on, removing, or adjusting your buds may cause the microphone to pick up sound, resulting in a beeping or howling noise. The Galaxy Buds3 Pro can automatically fine-tune audio settings like Ambient Sound, Adaptive Sound, and Active Noise Cancelling to improve your listening experience during music or calls. You can also manually enable these features via the Galaxy Wearable app. For more information, see the linked online article. If your microphone indicates concerns, it might be time for a firmware update, which can be done through the Wearable app. We also appreciate your feedback about the buds automatically connecting to your laptop when opened; this may be due to recent connections. To prevent this, manually disconnect them from your PC when not in use or disable auto-switching on your PC. Troubleshooting help is available in the Samsung Members app, where you can submit error reports, get real-time support, and review logs of your reports and their status. Thank you for your review and for choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy Buds3 Pro. When enabling Active Noise Cancelling, Adaptive, or Ambient Sound, the sound from the sub-microphone (located on the top outer edge of your earbuds) is adjusted by the noise control mode and then transmitted through the speaker. However, touching or covering this area while putting on, removing, or adjusting your buds may cause the microphone to pick up sound, resulting in a beeping or howling noise. The Galaxy Buds3 Pro can automatically fine-tune audio settings like Ambient Sound, Adaptive Sound, and Active Noise Cancelling to improve your listening experience during music or calls. You can also manually enable these features via the Galaxy Wearable app. For more information, see the linked online article. If your microphone indicates concerns, it might be time for a firmware update, which can be done through the Wearable app. We also appreciate your feedback about the buds automatically connecting to your laptop when opened; this may be due to recent connections. To prevent this, manually disconnect them from your PC when not in use or disable auto-switching on your PC. Troubleshooting help is available in the Samsung Members app, where you can submit error reports, get real-time support, and review logs of your reports and their status. Thank you for your review and for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Surprisingly Good Headphone
on November 3, 2025
Posted by: AfricanLionBat
[This review was collected as part of a promotion.] At first I wanted to have them. I was mad they were starting to look like Crapple products and I hated the paper button but I got used to that. Being able to adjust the volume is awesome. I still have my old buds but now I just wear these. They for very well. The only thing that still doesn't work great is the auto switch devices option. It never works right. These are not good peace and switching back and forth between the phone and computer. I have a windows computer and phone Link/Samsung account don't make it work better either. I wish it did, that would be so great. Please make it discoverable with the case closed 🙏
Value
4
Written by a customer while visiting Samsung US
Posted by: Mwells
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
These are hard to control, not easy to pause, adjust settings, etc. Not a fan of the design. Sound is good though.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R, November 4, 2025
Howdy Mwells,
Thank you for reaching out and sharing your experience with the Galaxy Buds3 Pro. With the Galaxy Buds3 and Buds3 Pro, you can control your music, phone calls, and various other features using the Pinch Control. Here’s a quick guide to help you maximize your use of the Galaxy Buds3 and Buds3 Pro, along with tips on what to do if Pinch Control isn’t functioning correctly.
**Pinch Control:**
- **Press the pinch area** until you hear a clicking sound.
- **Single pinch:** Play/Pause a song, Answer/End a call, Stop the “Read notifications aloud” feature, Stop using “Voice detection” or “Siren detection” features.
- **Double pinch:** Play the next song.
- **Triple pinch:** Play the previous song. (If you pinch three times within 3 seconds after a song starts, it will play from the beginning.)
- **Pinch and hold:** Activate a preset function (default is noise control mode) or reject a call.
**Swipe Control:**
- **Slide your finger along the swipe area.**
- **Swipe up and down:** Adjust the volume.
We hope this information is helpful. Thank you for your feedback and for choosing Samsung!
-Ty
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Thank you for reaching out and sharing your experience with the Galaxy Buds3 Pro. With the Galaxy Buds3 and Buds3 Pro, you can control your music, phone calls, and various other features using the Pinch Control. Here’s a quick guide to help you maximize your use of the Galaxy Buds3 and Buds3 Pro, along with tips on what to do if Pinch Control isn’t functioning correctly.
**Pinch Control:**
- **Press the pinch area** until you hear a clicking sound.
- **Single pinch:** Play/Pause a song, Answer/End a call, Stop the “Read notifications aloud” feature, Stop using “Voice detection” or “Siren detection” features.
- **Double pinch:** Play the next song.
- **Triple pinch:** Play the previous song. (If you pinch three times within 3 seconds after a song starts, it will play from the beginning.)
- **Pinch and hold:** Activate a preset function (default is noise control mode) or reject a call.
**Swipe Control:**
- **Slide your finger along the swipe area.**
- **Swipe up and down:** Adjust the volume.
We hope this information is helpful. Thank you for your feedback and for choosing Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible execution
on November 6, 2025
Posted by: Your mother
Expertise:Intermediate
So the find my earbud never works no matter how close I am I can literally tap the earbud with my phone and it doesn't do anything also the live translate doesn't work with s23+ apparently my phone is to old
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, November 7, 2025
Hello there,
When your phone and earbuds are both updated and connected through the SmartThings app or Samsung Find, features like tap-to-locate become very helpful. For guidance on setting up SmartThings and Samsung Find, refer to the linked article below. The Live translate feature on select Galaxy phones, such as the S23+, makes it easy to overcome language barriers during calls and messages. Just ensure your device runs the One UI 6.1 software. More information on how live translation works is available via the provided link. Your feedback helps demonstrate the versatility of the Buds3 Pro when paired with Galaxy devices. Thank you for choosing Samsung.
Use Live Translate on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10000935/#:~:text=The%20One%20UI%206.1%20software,5G%2C%20and%20Tab%20S8+%205G.
Set up the SmartThings app on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10002533/
-Ty
Samsung Support
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When your phone and earbuds are both updated and connected through the SmartThings app or Samsung Find, features like tap-to-locate become very helpful. For guidance on setting up SmartThings and Samsung Find, refer to the linked article below. The Live translate feature on select Galaxy phones, such as the S23+, makes it easy to overcome language barriers during calls and messages. Just ensure your device runs the One UI 6.1 software. More information on how live translation works is available via the provided link. Your feedback helps demonstrate the versatility of the Buds3 Pro when paired with Galaxy devices. Thank you for choosing Samsung.
Use Live Translate on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10000935/#:~:text=The%20One%20UI%206.1%20software,5G%2C%20and%20Tab%20S8+%205G.
Set up the SmartThings app on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10002533/
-Ty
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Kenosha wisconsin
Expertise:Intermediate
Verified Purchase:Yes
Perfect fit with perfect sound. More than just ear buds. Translate feature is spot on. Couldn't be happier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Hopeless grip
on November 10, 2025
Posted by: Ace3polo
[This review was collected as part of a promotion.] They tend to fall out very often. Very poor grip inside the ear. The sound clarity isnt as good as Bud2pro.
A bit disappointed for the cost snd features.
Value
3
Response from Samsung USBy R&R, November 12, 2025
Hello there Ace3polo,
Thank you for sharing your feedback on the Galaxy Buds3 Pro. We know that comfort and a secure fit are essential for everyday use. The Buds3 Pro are lightweight yet deliver balanced, powerful sound. Try different ear tip sizes to find the best fit that stays in place, even during movement. These earbuds use high-quality materials and advanced audio technology to ensure comfort and great performance during long listening sessions. We continually refine our designs through quality checks and innovations to enhance your Galaxy experience. Check the bottom of the earbuds for 'L' and 'R' marks: insert the R earbud into your right ear with the R facing you, and the L earbud into your left ear with the L facing you. Slightly angle the blade so the microphone points toward your mouth, then rotate the buds until they feel comfortable. For more fitting tips, see the linked article below. Your feedback helps shape future Galaxy audio features. Galaxy Buds are known for clear sound, rich bass, and smart features that improve with software updates. As the Buds Pro lineup expands, your insights will help develop new premium Galaxy audio features. Thank you for being part of the Galaxy community, Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Thank you for sharing your feedback on the Galaxy Buds3 Pro. We know that comfort and a secure fit are essential for everyday use. The Buds3 Pro are lightweight yet deliver balanced, powerful sound. Try different ear tip sizes to find the best fit that stays in place, even during movement. These earbuds use high-quality materials and advanced audio technology to ensure comfort and great performance during long listening sessions. We continually refine our designs through quality checks and innovations to enhance your Galaxy experience. Check the bottom of the earbuds for 'L' and 'R' marks: insert the R earbud into your right ear with the R facing you, and the L earbud into your left ear with the L facing you. Slightly angle the blade so the microphone points toward your mouth, then rotate the buds until they feel comfortable. For more fitting tips, see the linked article below. Your feedback helps shape future Galaxy audio features. Galaxy Buds are known for clear sound, rich bass, and smart features that improve with software updates. As the Buds Pro lineup expands, your insights will help develop new premium Galaxy audio features. Thank you for being part of the Galaxy community, Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Great sound, but lacks accessibility.
on November 10, 2025
Posted by: YesitsJess
[This review was collected as part of a promotion.] I love the sound on these buds but they are extremely difficult to navigate. I cannot easily turn the volume up, nor can I easily skip songs. It is frustrating and I am forced to use my phone to do the things I would like to use on buds. So difficult to use the navigation features on the physical buds, very disappointing.
Value
3
Response from Samsung USBy R&R, November 12, 2025
Hey there YesitsJess,
Thanks for sharing your experience with the Galaxy Buds3 Pro. It's great to hear you enjoy the sound quality, which is a key strength of the Buds series. The touch interface is designed to look sleek and simple, but some users may prefer physical buttons. Many fans use the Galaxy Wearable app to customize tap and gesture functions, such as adjusting volume or skipping tracks, making the experience more personal and easy. You can learn more about gestures and how to navigate your Galaxy Buds3 Pro through the link below. Setting controls to suit your listening habits makes using the earbuds intuitive. Your feedback emphasizes how useful the Buds are during daily activities. We appreciate hearing how Galaxy audio continues to improve in everyday life. Thanks for sharing your story with the Samsung community.
Use touchpad commands for your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001318/
-Ty
Samsung Support
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Thanks for sharing your experience with the Galaxy Buds3 Pro. It's great to hear you enjoy the sound quality, which is a key strength of the Buds series. The touch interface is designed to look sleek and simple, but some users may prefer physical buttons. Many fans use the Galaxy Wearable app to customize tap and gesture functions, such as adjusting volume or skipping tracks, making the experience more personal and easy. You can learn more about gestures and how to navigate your Galaxy Buds3 Pro through the link below. Setting controls to suit your listening habits makes using the earbuds intuitive. Your feedback emphasizes how useful the Buds are during daily activities. We appreciate hearing how Galaxy audio continues to improve in everyday life. Thanks for sharing your story with the Samsung community.
Use touchpad commands for your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001318/
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
2
This product doesn't work well.
on November 10, 2025
Posted by: rscosta
[This review was collected as part of a promotion.] I am very disappointed with the Galaxy buds 3 pro because most of the time my device doesn't charge and when I most need it I don’t have enough battery. I have seen people complaining online about this same problem
Value
2
Response from Samsung USBy R&R, November 12, 2025
Hi rscosta,
Thanks for sharing your experience with the Galaxy Buds3 Pro. Battery life and reliable charging are crucial for wireless listening. The Buds3 Pro are built for extended playtime, quick charging, and smooth integration with the Galaxy ecosystem. You can enhance their performance by cleaning the charging contacts, resetting the buds, or updating the software through the Galaxy Wearable app. Each software update helps the Buds learn, adapt, and improve in reliability and battery efficiency. For additional support, refer to the troubleshooting article linked below. Your review offers valuable insights that help shape future updates, and we're grateful to have you as part of the Galaxy family. Thank you for choosing Samsung.
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/
-Ty
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Thanks for sharing your experience with the Galaxy Buds3 Pro. Battery life and reliable charging are crucial for wireless listening. The Buds3 Pro are built for extended playtime, quick charging, and smooth integration with the Galaxy ecosystem. You can enhance their performance by cleaning the charging contacts, resetting the buds, or updating the software through the Galaxy Wearable app. Each software update helps the Buds learn, adapt, and improve in reliability and battery efficiency. For additional support, refer to the troubleshooting article linked below. Your review offers valuable insights that help shape future updates, and we're grateful to have you as part of the Galaxy family. Thank you for choosing Samsung.
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US