Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,929 Reviews)
Rating breakdown 12,929 reviews
5 Stars
8,817
4 Stars
2,093
3 Stars
913
2 Stars
519
1 Star
587
78%of customers recommend this product.
(
3,494 out of
4,504)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Not happy
from Hope, Arkansas
Expertise:Expert
Verified Purchase:Yes
I wanted to upgrade to have the newest thing since I had the galaxy buds 2 but i will say i found those to be better than the galaxy buds 3. I was not happy with my purchase to say the least.
I would recommend this to a friend!
Features
1
Performance
1
Design
5
Value
3
Response from Samsung USBy R&R, October 22, 2025
Hello there,
We appreciate you taking the time to share your thoughts on your Galaxy Buds3 Pro. Your feedback is crucial in helping us improve our products. The updated design and structure of the Galaxy Buds3 Pro differ from the updated model. Our goal was to provide a more enhanced feel. Galaxy Buds3 Pro come with different-sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. We would love to hear more about your experience. If you would like to reach out to our Samsung Support Team with more details and suggestions, we are here to assist. Thank you for your review. We appreciate you for being a Samsung customer.
-Ty
Samsung Support
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We appreciate you taking the time to share your thoughts on your Galaxy Buds3 Pro. Your feedback is crucial in helping us improve our products. The updated design and structure of the Galaxy Buds3 Pro differ from the updated model. Our goal was to provide a more enhanced feel. Galaxy Buds3 Pro come with different-sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. We would love to hear more about your experience. If you would like to reach out to our Samsung Support Team with more details and suggestions, we are here to assist. Thank you for your review. We appreciate you for being a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Bruce F
from Los Angeles CA
Expertise:Beginner
Verified Purchase:Yes
These earbuds sound very good. However I have not been to get a good fit on both ears according to the ear fit option in the app. I have tried all the suggestions.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Nick
from Charlotte, NC
Expertise:Beginner
Verified Purchase:Yes
These were my first ear buds, and I've always been skeptical about if buds were really worth the price, but these went past all my expectations! They sound absolutely incredible, better than my personal headset, the touch controls are unbelievably convenient, they're pretty comfortable, the noise canceling is unbelievably affective, I take them everywhere now! I'll definitely be sticking with Samsung, its especially convenient with a Samsung device that auto-connects!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound and features, but Battery Drains quick
on October 20, 2025
Posted by: Stunking
[This review was collected as part of a promotion.] The Samsung Galaxy Buds 3 Pro deliver excellent sound quality with clear vocals and deep bass. The ANC and ambient modes work flawlessly, and the design is sleek and comfortable for long use. However, the only downside is the battery life it tends to drain faster than expected, especially with ANC on. A quick top-up helps, but longer battery performance would make these buds perfect.
Value
4
Response from Samsung USBy R&R, October 21, 2025
Hello Stunking,
Thank you for taking the time to reach out and share your insight on your Galaxy Buds3 Pro. We truly appreciate your feedback and are happy to hear that you're enjoying the excellent sound quality and the enhanced innovative features. We understand that while all of Samsung's earbuds are built to last the entire day, the buds' battery life and charging times may differ depending on the model you have and how you use them. Galaxy Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. By making a couple of adjustments, you can conserve battery power on your earbuds. That way, they'll last when you really need them. Here are some tips you can follow:
When you are not using the earbuds, please keep them in the charging case with the cover closed.
Adjust the notification settings from the Galaxy Wearable app on the connected phone. When using iOS, adjust the notification settings in the Galaxy Buds app.
You can find out more about how to get the most out of your Galaxy Buds3 Pro battery by checking out the online article linked below. We encourage you to explore this resource and learn more about your device. Thank you for your feedback, as it allows us to learn from you. We appreciate you making Samsung your go-to choice.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
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Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for taking the time to reach out and share your insight on your Galaxy Buds3 Pro. We truly appreciate your feedback and are happy to hear that you're enjoying the excellent sound quality and the enhanced innovative features. We understand that while all of Samsung's earbuds are built to last the entire day, the buds' battery life and charging times may differ depending on the model you have and how you use them. Galaxy Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. By making a couple of adjustments, you can conserve battery power on your earbuds. That way, they'll last when you really need them. Here are some tips you can follow:
When you are not using the earbuds, please keep them in the charging case with the cover closed.
Adjust the notification settings from the Galaxy Wearable app on the connected phone. When using iOS, adjust the notification settings in the Galaxy Buds app.
You can find out more about how to get the most out of your Galaxy Buds3 Pro battery by checking out the online article linked below. We encourage you to explore this resource and learn more about your device. Thank you for your feedback, as it allows us to learn from you. We appreciate you making Samsung your go-to choice.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
great but has charging issues
on October 20, 2025
Posted by: FlipFlop7
[This review was collected as part of a promotion.] GalaxyAi is Great also the live translation is sheesh
Value
3
Response from Samsung USBy R&R, October 23, 2025
Hello FlipFlop7,
Wow—thank you! The Galaxy Buds3 Pro is packed with features to enhance your daily life, and we’re so glad to hear you’re enjoying it. We hope you stay updated on the latest with your Galaxy Buds3 Pro and all they can do. Stay connected, stay inspired. Samsung made for more.
-Ty
Samsung Support
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Wow—thank you! The Galaxy Buds3 Pro is packed with features to enhance your daily life, and we’re so glad to hear you’re enjoying it. We hope you stay updated on the latest with your Galaxy Buds3 Pro and all they can do. Stay connected, stay inspired. Samsung made for more.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Silence is golden
on October 21, 2025
Posted by: Mannyfresh
[This review was collected as part of a promotion.] Absolutely stunning sound and the noise canceling is pure gold. Even with a low volume, or with a break in sound as a track changes the silence is surreal! Absolutely love them!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Pain
on October 22, 2025
Posted by: Try4ad
Expertise:Beginner
Very nice features and sometimes the ai won't even budge forreal i literally had to scream also these buds hurts my ear cartilage so BADDD like I'm in severe pain
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
2
Response from Samsung USBy R&R, October 23, 2025
Hello Try4ad,
Thank you for sharing your experience with your Galaxy Buds3 Pro. First and foremost, the Galaxy Buds3 Pro design is intended to allow for a comfortable fit in your ear. We recommend refraining from continuous use if they are causing you pain. Additionally, if the fit is not suiting your ears, you can change the tips to achieve a better fit. Ear shape matters, and it is essential to find an earbud that fits your preferences.
When using features that require speaking into the earbuds, please ensure the microphone is positioned correctly to capture your voice. For more information on how to adjust your earbuds for optimal speaking performance, please refer to the link provided below. We thank you for your review. Thank you for being a part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy Buds3 Pro. First and foremost, the Galaxy Buds3 Pro design is intended to allow for a comfortable fit in your ear. We recommend refraining from continuous use if they are causing you pain. Additionally, if the fit is not suiting your ears, you can change the tips to achieve a better fit. Ear shape matters, and it is essential to find an earbud that fits your preferences.
When using features that require speaking into the earbuds, please ensure the microphone is positioned correctly to capture your voice. For more information on how to adjust your earbuds for optimal speaking performance, please refer to the link provided below. We thank you for your review. Thank you for being a part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy them.
on October 23, 2025
Posted by: Jace
from Netherlands
Expertise:Expert
Such a bad product, they are a poor fit, and the worst of all is that they stop charging at some point.
They went for repair and came back.
Only "cleaned" it.
Wore them once and left earbud stopped charging again.
They went for repair and came back.
Only "cleaned" it.
Wore them once and left earbud stopped charging again.
Please fix your product.
Ive been using since the Earbuds 1 and 2 <- NEVER AN ISSUE.
Ive been using since the Earbuds 1 and 2 <- NEVER AN ISSUE.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy R&R, October 23, 2025
Hi Jace,
Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. We appreciate your feedback on the design and understand that fit preferences vary. Trying different tips might improve the fit. You can also refer to our guide below on how to achieve a better fit with your Galaxy Buds3 Pro. Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship. Additionally, you can opt for Samsung Care+ to extend coverage and support on eligible devices. Please contact our Samsung Support Team to explore warranty options. We are here to assist. Thank you for choosing Samsung!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. We appreciate your feedback on the design and understand that fit preferences vary. Trying different tips might improve the fit. You can also refer to our guide below on how to achieve a better fit with your Galaxy Buds3 Pro. Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship. Additionally, you can opt for Samsung Care+ to extend coverage and support on eligible devices. Please contact our Samsung Support Team to explore warranty options. We are here to assist. Thank you for choosing Samsung!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US