Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,311 Reviews)
Rating breakdown 13,311 reviews
5 Stars
9,095
4 Stars
2,164
3 Stars
936
2 Stars
524
1 Star
592
78%of customers recommend this product.
(
3,497 out of
4,511)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Wind noise is horrible at 10 mph, eg on a bike
on February 6, 2025
Posted by: Mike
from Denver CO
Expertise:Expert
The wind noise on these ear buds is horrible.
Is there a setting or a software update to fix this?
Riding a bike with these in not possible at about 10 mph it is like the ear buds amplify the wind noise.
If the wind noise can be fixed I would rate them a 5 🌟
Is there a setting or a software update to fix this?
Riding a bike with these in not possible at about 10 mph it is like the ear buds amplify the wind noise.
If the wind noise can be fixed I would rate them a 5 🌟
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
4
Response from Samsung USBy R&R Team, February 7, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Mike! We understand that wind noise can be a concern, especially when biking or running. We're committed to providing the best listening experience possible, and we’re excited to let you know about our new windshield feature. This innovative technology minimizes wind noise, ensuring that you can enjoy your music or calls while riding your bike at any speed. We recommend checking for any software updates, as they often include improvements and enhancements related to sound quality. Also, be sure to try out the additional bud tips provided with your device to get the best fit. Your satisfaction is important to us, and we hope this feature helps you get the most out of your Galaxy Buds3 Pro. If you have any further questions or need assistance, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Wayne
from Etowah, TN
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from the galaxy buds live to the 3 pros and my what an upgrade! Great sound quality,battery life and the controls are easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Fix the tips!
on February 6, 2025
Posted by: Spud
from Kansas City, MO
Expertise:Intermediate
Like the others, the tips need to be fixed. Too tight to get them off. Yes I watched the video on how to change them. The problem is, the tip was too tight to remove and the silicone just tore right off
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy R&R Team, February 7, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Spud! We're glad to see you're exploring their features and appreciate your feedback. It sounds like removing the tips was a challenge for you, and we understand how important it is to have the perfect fit for your comfort. If you find that the tips aren’t coming off easily, please know that we're here to assist you. Remember, products sold by Samsung come with a 12-month warranty against manufacturing defects, so feel free to reach out if you need support. Additionally, you might consider Samsung Care+ for extra coverage and support on your devices, ensuring you have the best experience possible. Please reach out to us at Samsung Support so that we can look into what options are available to get this resolved. We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: baldyloxz
Verified Purchase:Yes
They look great, they sound great; what's not to love!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Las Vegas
Expertise:Expert
Verified Purchase:Yes
Not really a fan of these buds. They were a replacement for the previous generation and I can tell you they fall out way more often then the previous generation. The sound quality is ok but it entirely depends on the placement of the buds. I don't the quiet I had when I had both buds in and noise canceling was active.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy R&R Team, February 7, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Michael! We appreciate your feedback as it helps us improve constantly. Regarding your experience with the fit, we know that earbud comfort can vary from person to person. To enhance your experience, we encourage you to try the different sizes of ear tips included with your Galaxy Buds3 Pro. Finding the right fit can greatly improve stability and sound quality. For sound quality, we recommend exploring the Adaptive Sound feature. This automatically adjusts the volume based on your surroundings. Additionally, you can customize the equalizer settings in the Galaxy Wearable app, allowing you to tailor the audio to your preference. In regards to the noise cancellation, ensure that the Active Noise Cancellation feature is activated through the Galaxy Wearable app. This can help create a more immersive listening experience. If you have any further concerns or need assistance, please reach out to us at Samsung Support. We're here to help you enjoy your Galaxy Buds3 Pro!
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Written by a customer while visiting Samsung US
Customer Rating
3
Disconnect
on February 6, 2025
Posted by: Jupiter
Expertise:Expert
They sound good.
The bult quality is ok.
They disconnect from my phone (s24u) at random and try to connect to my laptop (360 pro 4) and vice versa. They end up connecting back to neither.
That is sooooo frustrating. You'd think that after so many gens they would get that right, right?
Noise canceling is good.
Controls are good.
Seal is good.
The bult quality is ok.
They disconnect from my phone (s24u) at random and try to connect to my laptop (360 pro 4) and vice versa. They end up connecting back to neither.
That is sooooo frustrating. You'd think that after so many gens they would get that right, right?
Noise canceling is good.
Controls are good.
Seal is good.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
4
Response from Samsung USBy R&R Team, February 7, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! We truly appreciate your feedback. It’s great to see that you enjoy the sound quality, build quality, noise canceling, controls, and seal. These features are designed to provide an exceptional listening experience, and we’re glad they resonate with you. For the connectivity aspects you mentioned, let's explore some steps to enhance your pairing experience. First, ensure that both your Galaxy S24 Ultra and Galaxy Book Pro 360 are running the latest software updates. Keeping your devices updated can significantly enhance connectivity stability. Next, you might want to clear the Bluetooth cache on both devices. For your phone, go to Settings > Apps > Show system apps > Bluetooth > Storage > Clear Cache. This can help refresh the Bluetooth connection. Additionally, make sure that both devices are within close range when connecting. If you’d like more control over which device the Galaxy Buds connect to, consider turning off the 'Auto Switch' feature temporarily. You can do this in the Wearable app by going to the Advanced settings and toggling off Auto Switch. This adjustment may help maintain a stronger connection with your preferred device. We want your experience with the Galaxy Buds3 Pro to be nothing short of incredible. If you have any further questions, please don’t hesitate to reach out to us at Samsung Support. We’re here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Absolutely love the shape/design!
on February 7, 2025
Posted by: IkeTech
[This review was collected as part of a promotion.] The design shape is spot on! They fir very comfortably in my small ears and never try to fall out. The sound quality is amazing, as well as the noise canceling. Battery life is excellent.
The only reason I didn't give this product 5 stars, is the durability. I've owned these for only a few months and there are already cracks formed at the top of the buds themselves, not the case. Not sure what causes this, maybe the battery?
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Upgrade
on February 7, 2025
Posted by: Smsng4eva
[This review was collected as part of a promotion.] Upgrading from old buds to these new buds have been a very noticeable difference in excellence. Great buds in my opinion and highly recommend.
Value
5
Written by a customer while visiting Samsung US