Hi there! Thank you for sharing your experience with the Galaxy Buds3 Pro, Santi. We hate to see that your experience hasn't been as expected so far. Regarding the ear tips, we understand that they should be sturdy and reliable, but we understand that accidents can happen. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. For the charging concerns, we recommend double-checking that you're using an approved charger, as non-certified chargers can sometimes cause problems. Ensure that the charging case is fully charged, and try removing and reinserting the earbuds multiple times for a secure connection. If the problem persists, please check the earbuds for any visible damage. We also noted your concerns about the microphone. To help improve sound quality, try cleaning the microphone hole and speaker to remove any debris that could be blocking sound input. Use a dry, soft brush or a cotton swab for this. Restarting the earbuds may also resolve the mic concerns. You can do this by putting the earbuds back into their case, closing them for a few seconds, and then removing them again. If that doesn't do the trick, consider resetting them through the Galaxy Wearable app. We appreciate your feedback and would love to help you get the best experience out of your Galaxy Buds3 Pro. Please don’t hesitate to reach out to us at Samsung Support for further assistance if needed! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus

Thank you for your candid feedback on the Galaxy Buds3 Pro! We’re thrilled to see you’re enjoying the exceptional audio experience we strive to deliver. The immersive sound quality truly brings your music to life, allowing you to feel every beat and note as if you were right there in the studio. We understand that design is just as important as audio, and we appreciate your input regarding the overall aesthetics. With features like the Wind Shield and Blade technology for clearer calls, as well as the innovative LightSwipe and Pinch Control, we're committed to creating a product that's not only functional but also user-friendly. Your thoughts are vital to us as we continue to innovate. We hope you’ll explore more features of the Galaxy Buds3 Pro and enjoy the seamless experience they provide! Please feel free to reach out to us at Samsung Support if you have any further concerns or questions. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback about the Galaxy Buds3 Pro with us, Peter! We noted your concern with the lack of multipoint connectivity. However, we’re excited to let you know that the Galaxy Buds3 Pro comes equipped with PC Auto Switch, allowing you to effortlessly switch between your Galaxy phone and your PC. You can enjoy your favorite playlists on your phone and then seamlessly transition to your laptop for that crucial gaming moment without missing a beat. We’re confident that the Buds3 Pro will elevate your audio experience, combining comfort, sound quality, and versatility in one package. We appreciate your support and are dedicated to continuously improving your experience with Samsung! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus