Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,300 Reviews)
Rating breakdown 13,300 reviews
5 Stars
9,087
4 Stars
2,163
3 Stars
935
2 Stars
524
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,511)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Buds
on January 27, 2025
Posted by: Buds 3
So happy I bought these, best buds yet:) can't wait until next ones
Response from Samsung USBy R&R Team, January 30, 2025
Thank you for your wonderful feedback on the Galaxy Buds3 Pro! We're thrilled that you're enjoying them so far! With our first-ever dual amplifier featuring independently controlled woofers and tweeters, these earbuds deliver a rich and immersive sound experience. Additionally, we designed the Adaptive Noise Control with Galaxy AI to enhance your experience further. It intelligently tunes out unwanted sounds, such as conversations and background noise, allowing you to focus on what matters most. We can't wait for you to experience the next generation of sound with our future products. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Step in the wrong direction.
on January 28, 2025
Posted by: Josh
Expertise:Intermediate
I have owned the Galaxy Buds2 Pro and right out for the box they fit absolutely perfect, HOWEVER, these that is the exact opposite for the Buds3 Pro. No matter which size ear insert I use, they do not want to stay in my ear. Very disappointed.
I wish my previous pair did not get water damaged or else I wouldn't have upgraded. But here we are. Huge let down Samsung.
I would be so happy if I got a claim to exchange these for brand new Galaxy Buds2 Pro.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, January 29, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Josh. It's grea to see that the Buds2 Pro fit you perfectly, and we understand how important a comfortable fit is for enjoying your audio. To get the best fit with the Buds3 Pro, it's essential to use the right size ear tips. Samsung offers different sizes to ensure there’s no gap between your ear and the ear tip, which can significantly improve sound quality and comfort. If you need help selecting the right tips, there are guides available on our website. Also, be sure to pay attention to the directional marks on the earbuds. The R and L should face you when inserting them. Position the microphone towards your mouth and adjust the buds slightly by rotating them until you find the fit that feels right. We recommend using the earbud fit test in the Galaxy Wearable app. This feature will help confirm that the buds are snug and provide an optimal listening experience. We appreciate your feedback and hope these tips enhance your experience with the Buds3 Pro. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: FreeRangeAvocado
from Chicago, Illinois
Expertise:Intermediate
Verified Purchase:Yes
The sound is better than previous iterations. They fit better in the ears and they look good*. I've had mine for around a month now and can say that I have no issues at all regarding, connectivity, reliability, or battery life. I haven't tested them but in my experience I've never had the battery run out on me. They also haven't left me wanting to wear them for longer but having to put them back in the case, or worse, back on a charger so that's nice.
All that being said they're not perfect. While I've never had connectivity issues I have, occasionally, had an issue using Google assistant. The issue arises when using Google assistant and then the quality of sound goes down, significantly, and won't restore back to normal until I put them in their case and put them back on. And my other, less important criticism, is that they look like airpods. Just straight up. Down from the Buds themselves to the case. Samsung really was just looking at Apples homework and copied it. But hey, "Good artists copy, great artists steal" and in Samsung's case they made some pretty good wireless earbuds.
All that being said they're not perfect. While I've never had connectivity issues I have, occasionally, had an issue using Google assistant. The issue arises when using Google assistant and then the quality of sound goes down, significantly, and won't restore back to normal until I put them in their case and put them back on. And my other, less important criticism, is that they look like airpods. Just straight up. Down from the Buds themselves to the case. Samsung really was just looking at Apples homework and copied it. But hey, "Good artists copy, great artists steal" and in Samsung's case they made some pretty good wireless earbuds.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
NO Warranty, Factory Problems.
on January 28, 2025
Posted by: Dgo87
I used them just for 2 weeks for running (no rain or water near them) normal use, IAfter a long run yhey started to make a lousy weird beep and the case started to blink. I sent them to repair and told me that they could´t be repaired and Samgung wont make good the warranty.
Response from Samsung USBy R&R Team, January 29, 2025
Hi Dgo87! Thank you for sharing your experience with the Galaxy Buds3 Pro. We’re committed to ensuring that our customers have great experiences with our products. Samsung offers a 12-month limited warranty for manufacturer defects, which includes your Galaxy Buds3 Pro. Additionally, we provide the option to add Samsung Care+ for extended protection and support on eligible devices. To assist you further, we would love to gather some more information regarding your situation. Please reach out to us at Samsung Support, and we’ll be here to help you every step of the way. Your satisfaction is important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Buds 3 pro don't work right with book 4 edge
on January 28, 2025
Posted by: Curtis
from New Hampshire
Expertise:Intermediate
Bought a Galaxy Book 4 edge and the microphone doesn't work with the laptop. Seamless earbuds connection also doesn't work with this laptop. Have to imagine it's the Buds. The microphone works with my work HP. I would buy Sony headphones. I don't have any issues with my wife's. Since you can't use seamless connection it's not worth it.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R Team, January 29, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Curtis. It’s great to see that you're exploring their features! Regarding the seamless connection, the Galaxy Buds3 Pro are designed for easy switching between devices. When you want to use your earbuds with a laptop, make sure your Buds are paired correctly. You can check the connection status in the Bluetooth settings on your laptop. If you're having trouble with the microphone, ensure that the Buds are selected as the audio input device in the sound settings of your laptop. Additionally, check if there are any software updates available for your Galaxy Buds3 Pro via the Galaxy Wearable app, as this can enhance performance and connectivity. Remember, you can also enjoy listening to your favorite playlists effortlessly. With features like PC Auto Switch, you'll be able to shift between your Galaxy phone and laptop fluidly. If you require further assistance, feel free to reach out to us at Samsung Support. We’re here to ensure you have the best experience with your Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
VERY POOR CONNECTION
on January 28, 2025
Posted by: Oleme
from Manchester NH
Expertise:Expert
After using this for almost a Year I would no recommend this earbuds to any one for so many reason :
Some time while talking on the phone the earbuds get DISCONNECTED, after spoking on the phone if you go to youtube or any things else you CAN NOT LISTeN to anythings, to make it work you have to restard your phone .
Don't buy it
Some time while talking on the phone the earbuds get DISCONNECTED, after spoking on the phone if you go to youtube or any things else you CAN NOT LISTeN to anythings, to make it work you have to restard your phone .
Don't buy it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, January 29, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Oleme. We truly appreciate your feedback, and we understand how important it is for your earbuds to perform seamlessly during calls and while enjoying media. For the disconnections during phone calls, it can sometimes help to ensure your earbuds are snugly fitted in your ears for optimal performance. Additionally, checking that your Bluetooth connection is secure can improve connectivity. Regarding the challenge of not hearing anything after a call, restarting your phone can help refresh the connection, but it's also beneficial to keep both your earbuds and phone software updated. This can enhance performance and ensure a smooth transition between calls and other audio. For further troubleshooting steps, we recommend checking out the link provided below. Your insights are invaluable as we aim to continuously improve our products. If this persists, please don’t hesitate to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Nicky
from Dallas,TX
Expertise:Beginner
Verified Purchase:Yes
I have the previous Galaxy Buds and was looking forward to the new capabilites of these. Especially the ability to lower the volume when it detects other voices. That's my favorite thing.
I wish they came with different buds sizes as the ones it comes when arena bit too large and becomes uncomfortable after wearing them for awhile. Other than that, these are perfect.
I wish they came with different buds sizes as the ones it comes when arena bit too large and becomes uncomfortable after wearing them for awhile. Other than that, these are perfect.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, January 29, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Nicky! It's great to see you're enjoying the new features, especially the voice-detection capability that adjusts the volume when it picks up on conversations around you. We appreciate your feedback about the earbud fit. While the included sizes are designed to provide optimal sound quality and comfort, we know everyone’s preferences can vary. We encourage you to try out different sizes if you have access to them, as the perfect fit can make a significant difference in your experience. The enhanced 2-way speaker system with a woofer and tweeter is indeed designed to unveil minute details in your music, letting you enjoy your favorite tracks like never before. If you have any more insights or questions, feel free to reach out to ys at Samsung Support. We’re here to help you enjoy every moment with your Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
I need total noise cancelling I control
on January 28, 2025
Posted by: John
from Amherst Ohio
Expertise:Intermediate
I have had these since release. I like the sound quality but am not a fan of how the noise cancelling works. Even when you turn on the active noise cancelling it allows you to hear people's voices. It says it does this for safety and so you can hear people. If I am listening with noise cancelling I don't want to hear anyone. I want complete noise cancelling. I am trying to listen to my headphones while my wife watches TV and it is allowing voices from the TV to come through and even be amplified through my headphones. I want complete and total noise cancelling that I can turn on and off not one that does it when it feels like.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US