Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,300 Reviews)
Open Ratings Snapshot
Rating breakdown 13,300 reviews
5 Stars
9,087
4 Stars
2,163
3 Stars
935
2 Stars
524
1 Star
591
78%of customers recommend this product. 
(
3,497 out of 4,511
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
No MS Teams
on January 25, 2025
Posted by: Flincher
Verified Purchase:Yes
these are very great buds but don't work with MS Teams so i have to use my old set of Jabra's
Response from Samsung USBy R&R Team, January 27, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Flincher! We're thrilled to see that you think they are great. However, we understand that compatibility with your apps is important for your day-to-day use, especially if you use them for work. The Galaxy Buds3 Pro is designed to provide an exceptional audio experience, but we want to ensure you can fully utilize its capabilities with your preferred applications. To enhance your experience, we’d love to gather some additional information regarding your setup and how you're using the buds with MS Teams. Please reach out to us at Samsung Support so we can assist you further and help make your experience even better. We appreciate your feedback and look forward to helping you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Don't fit well
on January 26, 2025
Posted by: 10Tennman10
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
They don't fit and as a consequence let a lot of noise in. This was a downgrade from my previous earbuds.
Features
2 out of 5
2
Performance
5 out of 5
5
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 27, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! We truly appreciate your feedback regarding the fit and noise isolation. At Samsung, we focus on providing a comfortable fit for an immersive audio experience. The Adaptive Equalizer with Galaxy AI customizes the audio based on how the Buds fit in your ears. This means that each time you put them in, you can enjoy the best sound quality for every playlist. The Galaxy Buds3 Pro are designed with customizable ear tips in multiple sizes to help ensure a snug fit that can effectively minimize outside noise. We encourage you to try the different sizes included in the package, as finding the right fit can significantly enhance your listening experience. Additionally, these earbuds feature Active Noise Cancellation technology, which is designed to block out external sounds so you can enjoy your music without distractions. Finding the right fit is crucial to the performance of the ANC feature. We want you to have the best possible experience with our products, and if there's anything else we can assist you with, please don’t hesitate to reach out to us at Samsung Support. Thank you for choosing Samsung!
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great buds
on January 26, 2025
Posted by: John
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
nice fit, with option for fitting sizes and plenty of features
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 31, 2025
We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro, John! It's great to see that you’re exploring the exciting features these buds have to offer. With the introduction of Galaxy AI technology, the Galaxy Buds3 Pro are designed to enhance your listening experience by personalizing sound based on your unique habits and how you wear them. This innovative technology truly makes each listening session feel tailored just for you. We’re also proud of the all-new design that combines aesthetic appeal with high-quality performance. The Blade Lights not only look stunning but also contribute to the overall functionality of the earbuds. Plus, their sleek case and curved shape ensure that they are not just easy to carry but also comfortable to wear for extended periods. If you have any other experiences you'd like to share or any additional questions, be sure to let us know at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great sound and cool features
on January 26, 2025
Posted by: Some guy
from Texas baby!
Expertise:Expert
Verified Purchase:Yes
Good sound, love the ambient sound feature. It makes it like I don't even have headphones in, I can here everything around me while listening to music.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro, Ty! It's great to see that you’re enjoying the great sound quality and the ambient sound feature. The independently controlled woofer and tweeter truly enhance your listening experience by delivering a broad spectrum of sound. It's designed to provide rich audio while allowing you to stay aware of your surroundings, making it perfect for enjoying music without fully isolating yourself. We’re glad to know that this feature adds to your enjoyment! If you have any questions or concerns, please be sure to share them with us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great sound, not so great charging...
on January 26, 2025
Posted by: Sapper0809
Expertise:Intermediate
The sounds quality and connectivity features are great, but it is finicky when connecting to the charging case and I find one or both earbuds not charged at times and is very annoying. Never had this problem with the galaxy buds pro 2 and regret switching
Features
4 out of 5
4
Performance
2 out of 5
2
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 27, 2025
Hey Sapper0809! We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro! We truly appreciate your feedback and want to ensure you have a fantastic experience with our products. If you're encountering difficulties with your earbuds not turning on or charging, there are several helpful steps you can take. First, make sure you're using the included USB cable along with a Samsung-approved wall adapter for optimal performance. When using a wireless charging pad, it’s important to place the case directly in the center to ensure proper connectivity. If your charging case has a cover, consider removing it, as it may interfere with wireless charging. Additionally, ensure that the earbuds are seated correctly inside the case and check that the charging contacts, both inside the case and on the earbuds, are clean and free from any debris. It’s also essential to confirm that the earbud tips and wingtips are installed correctly to avoid any interference during charging. Keep an eye on the indicator light on the case, as it provides real-time charging status. Lastly, take a moment to inspect the case, earbuds, and charger for any visible damage. If you’ve tried these steps and still have questions, our Samsung Support team is ready to assist you! We hope these tips enhance your experience with the Galaxy Buds3 Pro, and if you have any further inquiries, don’t hesitate to reach out. We’re here for you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great earbuds!
on January 26, 2025
Posted by: Bf184495
from southeast Ohio
Expertise:Intermediate
Verified Purchase:Yes
These ear buds are great! The sound is precise & powerful.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My thoughts on Samsung bods
on January 26, 2025
Posted by: JAWSOFLIFE007
Expertise:Expert
I bought these air bods with a Samsung Galaxy fold z6 and watch the head bods so exlenent i have purchase other air pods and they sound ordinary to the Samsung Galaxy buds in I'm very happy with my Samsung bods because they don't very good quality
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible product STAY AWAY
on January 26, 2025
Posted by: jadkinsaz
Expertise:Expert
Horrible fit, sound very poor quality. Unable to get seal in ear for ANC. have purchased several aftermarket tips, but the ear buds are extremely poor fitting Dont waste your money!
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 27, 2025
Hi Jadkinsaz! Thank you for sharing your thoughts about the Galaxy Buds3 Pro. The Buds3 Pro features a two-way speaker system providing exceptional sound experience. Whether you're on a phone call or listening to a new playlist during your morning workout, the Samsung Seamless Codec ensures high-quality streaming across devices, offering audio at up to 24-bit/96kHz. To enhance the audio quality, we recommend checking the audio output from the app on your phone. Start by going to Settings, tapping on Connections, and turning off Bluetooth. Open the app you were using when you noticed the poor quality and try playing a song without the earbuds connected. If this persist, please ensure that the app is up to date and consider clearing its data for optimal performance. It’s also a good idea to examine your phone’s sound settings. Check if features like sound personalization or Dolby Atmos are activated, as these can influence your music's sound quality. Bluetooth range also plays a significant role in audio performance. Ensure your earbuds are within 30 feet of your phone and avoid obstacles that could obstruct the Bluetooth signal, such as walls or electronic devices. Wearing the earbuds correctly is essential for achieving a perfect fit. If they seem to sit too far in your ears, consider using Buds Sleeves for better comfort. Check out the link attached for tips on how to get the best fit with your Buds3 Pro. Checking the battery status is also crucial. You can do this in the Galaxy Wearable app or by placing the earbuds back in their case to see the charging indicator light. Cleaning your earbuds regularly helps maintain sound clarity. Dust or earwax buildup in the microphone can affect quality, so ensure the air ducts and speakers are clear and inspect the earbuds for any debris or damage. Finally, checking for software updates via the Galaxy Wearable app can ensure your earbuds are performing at their best. If you’ve tried all these steps and still have concerns, please feel free to reach out to us at Samsung Support for further assistance. We truly appreciate your feedback and support! -Kelvin
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Written by a customer while visiting Samsung US
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