Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,300 Reviews)
Open Ratings Snapshot
Rating breakdown 13,300 reviews
5 Stars
9,087
4 Stars
2,163
3 Stars
935
2 Stars
524
1 Star
591
78%of customers recommend this product. 
(
3,497 out of 4,511
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Great Sound - better than Bose!
on January 24, 2025
Posted by: Seastones
Verified Purchase:Yes
Great sound! Better than my Bose I had previously. Very happy.
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro! We're thrilled to hear that you’re enjoying the exceptional sound quality. The Buds3 Pro are designed with advanced technology to deliver a rich audio experience, surpassing expectations. With features like Active Noise Cancelling and an improved battery life, they enhance your listening experience, making it even better than before. We're glad you’re very happy with your purchase. You deserve top-tier audio performance! If you have any more thoughts or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Clear voice
on January 24, 2025
Posted by: Anonymous
Verified Purchase:Yes
Very nice, I would recommend this Buss 3 pro for everyone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you so much for your review, Jag! It's great to see that you’re enjoying the enhanced 2-way speaker of the Galaxy Buds3 Pro. With the improved woofer and tweeter, you can truly experience every detail in your music like never before. It's amazing how these earbuds can bring out the richness and clarity of your favorite tracks. We hope you continue to enjoy your listening experience! If you have any more feedback or questions, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Home Run!
on January 25, 2025
Posted by: Gwen
from Alabama
Expertise:Intermediate
Verified Purchase:Yes
Love the buds!! The sound quality is excellent! The light features on the stems are great especially for outside early morning or at night. I haven't taken advantage of all of the features yet, one being voice commands, but will explore that soon. I'm hooked on all things Samsung. They have another home run with these buds!
I would recommend this to a friend!
Features
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you so much for your enthusiastic review of the Galaxy Buds3 Pro, Gwen! We are thrilled that you are enjoying the excellent sound quality and the vibrant light features, which are perfect for early mornings or late-night listening. It’s great to know you are excited to explore the voice command capabilities, as they truly add a new level of convenience. We appreciate your loyalty to Samsung, and we are committed to providing innovative products that enhance your everyday experiences. If you have any questions or need tips on getting the most out of your buds, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound poor fit
on January 25, 2025
Posted by: Art m
Expertise:Intermediate
Verified Purchase:Yes
Sounds quality is great but don't stay in the ear well. Have tried every size plug and none seem to work as well as previous Samsung buds
Features
4 out of 5
4
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 25, 2025
Thank you for your feedback on the Galaxy Buds3 Pro! We’re thrilled to hear you’re enjoying the sound quality. The Buds3 Pro were designed to deliver an immersive audio experience with rich, high-fidelity sound. We noted your concerns about the fit and the buds not statying in your ears. The Buds3 Pro offers three sizes of ear tips to provide a personalized fit that enhances comfort and noise isolation. It’s great to experiment with different sizes as every ear shape is unique! Our design aims to hold the earbuds securely while providing all-day comfort, so we hope you can find the right fit for your ears. If you have any further concens or questions, please be sure to reach out to us at Samsung Support. Your experience matters, and we’re committed to helping you achieve the best possible listening experience with your Galaxy Buds3 Pro. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Will recommend
on January 25, 2025
Posted by: Tbyrd
from Nashville TN
Expertise:Intermediate
Verified Purchase:Yes
I really like them. I've had just about all of the earbuds and these are at the top of my list. I drive big trucks for a living and there is no noise the other person can hear other than my voice. That is the best part because all the other earbuds DIDN'T have that. So i can talk without yelling and I love it
I would recommend this to a friend!
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 31, 2025
Thank you so much for your wonderful review of the Galaxy Buds3 Pro, Tbyrd! We’re thrilled to see you’re enjoying them. The superior sound quality and powerful noise cancellation are designed to elevate your listening experience, making every moment truly immersive. We appreciate your recommendation. If you have any more concerns or questions, dont hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good sound but battery doesn't last
on January 25, 2025
Posted by: fdavachi
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
Good sound but battery doesn't last very long. Seems to last less than my old Buds+
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 27, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Fdavachi! We're glad to see that you appreciate the sound quality. We take pride in providing the best audio performance in the market! The Galaxy Buds3 Pro can offer up to 26 hours of playtime per charge, and with a fully charged case, you can enjoy up to 30 hours in total! We hope you find these tips helpful and that they enhance your overall experience with the buds! To make the most out of your listening experience, consider a few adjustments that can help conserve battery life. When you're not using your earbuds, store them in the charging case with the cover closed; this helps maintain their charge. Additionally, you can customize your notification settings in the Galaxy Wearable app for Android or the Galaxy Buds app for iOS, which may help optimize battery usage. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you're still experiencing a shortened battery life, please be sure to reach out to us at Samsung Support so that we can look into what may be causing this. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Buds
on January 25, 2025
Posted by: Ijaz
from TX
Verified Purchase:Yes
Finally something really good as far as earpods matter from Samsung prior ones never stayed inside the ears these are very good and have lots of voice options.
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for your candid review, Ijaz! We love to see that you’re enjoying the Galaxy Buds3 Pro. We designed these buds with a secure fit in mind, so it’s great to know that they’re staying in place for you. The variety of sound options we offer is meant to enhance your listening experience, and it’s wonderful that you’re finding them beneficial. If there’s anything else on your mind about the Buds or any questions, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disappointed!
on January 25, 2025
Posted by: Galaxyfan
from Pacific NW
Expertise:Intermediate
Verified Purchase:Yes
The Battery only lasts about 4 hours and sometimes the right earbud doesn't charge all the way.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 27, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro. The Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to up to 30 hours with a fully charged case. To help conserve battery life and ensure your earbuds last when you need them, consider a few simple adjustments. First, always store your earbuds in the charging case with the lid closed when they're not in use. Additionally, adjust the notification settings through the Galaxy Wearable app on your connected phone, or if you're using iOS, modify these settings in the Galaxy Buds app. By implementing these tips, you can maximize the battery life of your earbuds. Regarding the charging of the right earbud, the Galaxy Buds3 Pro are engineered with a seamless charging case that ensures both earbuds receive optimal power. If you find it isn’t charging correctly, try cleaning the charging contacts to enhance the connection. Check out the link attached for options to help troubleshoot this. We are committed to delivering quality audio experiences and appreciate your insights as we continuously strive to improve. If this continues to be your experience, please don’t hesitate to reach out to us at Samsung Support for additional tips or assistance! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
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