Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,300 Reviews)
Open Ratings Snapshot
Rating breakdown 13,300 reviews
5 Stars
9,087
4 Stars
2,163
3 Stars
935
2 Stars
524
1 Star
591
78%of customers recommend this product. 
(
3,497 out of 4,511
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Great sound, not so great design, not so great mic
on January 22, 2025
Posted by: Drax
from Oklahoma City, OK
Expertise:Expert
I was super excited about these. 1st of all they did not need the little stick, my buds 2 fit so much better in my ear and I liked the touch system vs trying to push a button in the stick. 2nd- the sound is great, very deep sound all the way around. Bass is very good and music and movies sound amazing very clear and concise. The microphones in them did not last long if at all. People cannot hear me over the phone and thats one of the main things I do with my buds. I am having to send them back to have them worked on for the warranty since the microphone is garbled. Back to the fit, they could fit better, the buds 2 once again fit so much better in my ear. I gave it 2 stars, sound gets 5 stars, design and mic dropped it to 2 since it makes them useless for calls.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 23, 2025
It's great to hear from you, Drax. Thank you for sharing your thoughts about the Galaxy Buds3 Pro! We’re thrilled to hear that you were excited about them and appreciate the features that enhance your listening experience. It's great to know that the improved fit without the stick and the touch control have made your experience more enjoyable. The Buds3 Pro are designed to deliver exceptional sound quality, featuring intelligent active noise cancellation, which truly enhances your audio, whether you’re listening to music or watching movies. We hate to see that the microphone performance didn’t meet your expectations. The Buds3 Pro are equipped with advanced microphone technology, designed to ensure clear communication, especially during calls. It's important to us that you have a seamless experience in every aspect. We understand the need for a perfect fit, and we’ve worked diligently on creating an ergonomic design that provides comfort and stability for a variety of ear shapes. Be sure to try out the different sized ear tips in order to get the best fit. Your feedback helps us continue to improve. We truly hope you continue to enjoy the incredible audio experience of the Galaxy Buds3 Pro once you receive them back from service. Thank you again for your valuable insights! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Utter garbage
on January 22, 2025
Posted by: Tristan W
from Spokane WA
Expertise:Expert
I've had these headphones since they released. They are THE WORST iteration by far. I've had every single version of these headphones.
Use during any active activity is completely useless. The swipe feature for volume never works. Trying to "pinch" the headphones for sound control is so awkward even while sedentary, you almost rip them out each time you go to pause. Forget doing that while running. They're super uncomfortable! They don't fit under even large ear protection. Like it's nice to be working in the shop and have your headphones in under the hearing protection. The noise canceling is noticeably worse than the pro 2. Then it's just ugly. The old style that fully formed and locked to your ear was perfect.
I've been just pushing through it but now they're not charging well and not syncing together so I'm taking them back on my warranty and getting the FE version since those resemble the pro 2
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 23, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Tristan. We're glad to get your perspective, as it helps us understand user experiences better. For comfort during physical activities, the Galaxy Buds3 Pro comes with customizable ear tips designed to ensure a secure fit. Exploring the different sizes can sometimes enhance the experience, allowing you to find the best fit for your needs. The swipe volume control feature is crafted for convenience, providing a quick and easy way to adjust your audio settings on the go. We appreciate your feedback on its functionality and will continue refining user interactions for a smoother experience. When it comes to noise canceling capabilities, the Galaxy Buds3 Pro integrates advanced technology meant to create an immersive listening environment. Your thoughts are valuable as we strive to balance user preferences and advanced features. The design aims to blend style with practicality, and we understand that different users have varying tastes. We continually work on designs that appeal to a broad audience while maintaining the performance expected from our products. For charging and syncing, please check out the resources that can enhance connectivity and ensure a smooth experience in the links attached. Exploring these options might help in optimizing performance. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/ (Syncing)
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge (Won't charge)
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best earbuds
on January 22, 2025
Posted by: Stone0100
from Houston tx
Expertise:Intermediate
Got these as a gift from my wife and love them. They are very durable and comfortable and have great sound quality.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you so much for your thoughtful review! We’re thrilled to see that you got the Galaxy Buds3 Pro as a gift from your wife and that they've met your expectations. The durability and comfort of the Buds3 Pro are designed to enhance your listening experience, and it’s fantastic to know you’re enjoying the high-quality sound they deliver. We appreciate your support and hope you continue to enjoy every moment with your Galaxy Buds3 Pro! If you have any further feedback or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do not waste your money
on January 23, 2025
Posted by: Rondokee
I got these like 2 months ago. The charging is weird. I'll take them off after 1 hour of use and they wo t charge. I get a notification on my phone asking to make sure the buds are dry and the case is charged. After 1 hour!! If I don't see that notification on my phone then I go to use them, they don't last as long because they didn't charge
Response from Samsung USBy R&R Team, January 23, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Rondokee! We truly value your feedback. The Buds3 Pro features improved comfort for immersive listening. Enjoy a comfortable fit with a redesigned shape that offers the snugest fit we've ever created. Additionally, to ensure your Buds stand out as much as you do, we've added Blade Lights to enhance your listening experience. To enhance your experience, please ensure that the earbuds and case are completely dry and clean, as moisture or debris can impact charging. It’s also important to verify that the charging case has sufficient battery life, which you can check using the Galaxy Wearable app. Making sure the buds fit securely in your ears can improve both audio playback and battery life as well. Additionally, keep your earbuds updated through the Galaxy Wearable app to benefit from the latest enhancements. If you continue to have concerns, consider resetting your Galaxy Buds3 Pro via the app, as this may help resolve any connectivity or charging queries. We want you to enjoy your Galaxy Buds3 Pro to the fullest, and we’re here to support you! For any further assistance or questions regarding this, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No god
on January 23, 2025
Posted by: Gabriel
I bought my Buds 3 pro but it stopped working on one side and I tried to contact support and to this day they have not given me the proper feedback.
Response from Samsung USBy R&R Team, January 24, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Gabriel. It's wonderful to hear your feedback on these buds. The Galaxy Buds3 Pro are designed to deliver rich sound quality and feature Adaptive Sound for seamless audio adjustments, ensuring a great listening experience. If you're noticing that one side isn’t functioning as expected, we recommend trying a reset, which can often restore performance. Our support team is always here to help and ensure you’re enjoying every feature the Galaxy Buds3 Pro has to offer. Please reach out to us at Samsung Support so that can gather some additional information and further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
The same issues as buds+ with no improvements
on January 23, 2025
Posted by: CeCe
I upgraded all the way from Samsung buds+ (which stopped working) and these buds 3 pro have all the same issue and no improvements. Absolute nuisance to switch between paired devices - often have to completely unpair before they will connect to something else. Pairing button is covered by the protective case sold directly by Samsung! 🤦‍♀️
I keep them clean but have constant charging issues. They appear to no longer charge at all.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 24, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, CeCe. We understand how important a seamless connection between devices is, and there are a few steps that might enhance your pairing experience. First, ensure that your devices are compatible with the Galaxy Buds3 Pro, as compatibility issues can sometimes affect the connection process. If necessary, you can also try resetting your earbuds by placing them in the charging case, opening the case, and pressing and holding the touchpads on both earbuds for about 7 seconds until the indicator light flashes. This can refresh their pairing capabilities. Additionally, managing your Bluetooth connections can be helpful. Make sure to remove or forget the Galaxy Buds3 Pro from the Bluetooth settings on any device you’re not using to streamline switching back. For charging concerns, please ensure the charging pins on both the earbuds and the case are clean, using a soft cloth to gently wipe them. If they’re still not charging, try checking the charging cable and make sure it’s properly connected to a power source and ensure that they are Samsung cables. We appreciate your feedback as it helps us enhance our products, and if the charging concerns persist, we recommend reaching out to us at Samsung Support for further assistance. We hope these suggestions help improve your experience with the Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not worth the hype
on January 24, 2025
Posted by: Fireball Paul
from Buckley Wa
Expertise:Intermediate
I bought a couple months ago. Just started to use them. Great sound. But beyond that they are horrible. Try changing a sing on the tread mill. Almost impossible unless you pause your work out. Also, maybe this one is just me. But I cannot keep them in my ears. Tried everything. Even different tips and still can't keep them in. If your sitting still and reading a book. They are fine. But if your active. They are not. Regret the buy.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
5 out of 5
5
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 25, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Paul. We’re glad to hear you’re enjoying the sound quality! However, we noted your concerns regarding usability while active. For changing songs during workouts, the Galaxy Buds3 Pro features new pinch controls that you can customize. You can try setting your earbuds to allow quick access to play/pause and skip tracks without pausing your workout. You can find guidance on customizing touch controls on our support page. Regarding fit, your earbuds must be secure for optimal performance, especially during movement. The Galaxy Buds3 Pro comes with different-sized ear tips to achieve a comfortable fit. You might want to try the various sizes included in the box to see if a different fit works better for you. Additionally, we recommend ensuring that the earbuds are properly inserted into your ears. A snug fit can be crucial for stability during activities. For any further concerns or questions, please be sure to reach out to us at Samsung Support. Your satisfaction is important to us, and we’re here to help you get the most out of your Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice
on January 24, 2025
Posted by: Hello
from California City, CA
Expertise:Beginner
Verified Purchase:Yes
Fits well. I love the color. My niece really loved the gift.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Viaceve! We're so happy to hear that your niece loved them! It’s wonderful to know that they made a great gift! The exceptional sound quality and comfortable fit are designed to improve the listening experience, and it's great that she’s enjoying them. If you have any other feedback or questions, feel free to share them with us at Samsung Support. We appreciate your support! -Kelvin
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Written by a customer while visiting Samsung US
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