Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,300 Reviews)
Open Ratings Snapshot
Rating breakdown 13,300 reviews
5 Stars
9,087
4 Stars
2,163
3 Stars
935
2 Stars
524
1 Star
591
78%of customers recommend this product. 
(
3,497 out of 4,511
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Amazing!
on January 20, 2025
Posted by: Siah
from Arizona
Expertise:Expert
I own one, and it is very worthwhile! A beautiful design with so many options I didn't even know a headphone had. Very thankful and grateful for the headphones; they work perfectly with my S24FE.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
The design team need to be fired for this joke!
on January 20, 2025
Posted by: Askman
from Los Angeles
Expertise:Intermediate
Verified Purchase:Yes
I've had these for three months now, and I still cannot successfully execute any of the touch capabilities of these buds except for changing the volume. Maybe they tried to do too much, but the ability to stop music by tapping the bud, is something I still cannot master. The fit test says one ear fits perfect, but that ear keeps falling out all the time. I've almost lost that bud several times now, and I'm certain it's only a matter of time before it gets lost for good. The other ear I cannot get a perfect fit for with the fit test, but at least it doesn't fall out as easily. That's not to say it never falls out, because it does, just not as often an the one that's supposed to fit perfectly. Cannot even speak as to the sound quality, as neither earbud fits good enough to get a good sound. I would say that active noise canceling must be a joke, but it worked pretty good on my old Galaxy Buds 2 (which I traded in for these crappy Buds 3). Every single time I put them in the charging case, my phone will send me a notification shortly after saying the the buds have stopped charging, except they haven't stopped. I have to assume the design team are complete morons, no other explanation makes sense. Fire them all today and send me back my Buds 2 please.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 3, 2025
Thank you for taking the time to share your experience with the Galaxy Buds. We appreciate your feedback as it helps us improve our products and services. It sounds like you’ve encountered some challenges with the touch controls. The Galaxy Buds are designed for ease of use, and if you’re only able to adjust the volume, consider checking the Galaxy Wearable app for the latest updates and customization options. This app allows you to personalize the touch controls, including the ability to pause music with a simple tap. Regarding the fit, we strive to provide a comfortable earbud experience. The Galaxy Buds come with multiple sizes of ear tips to help achieve the best fit. If you haven’t already, trying different sizes may enhance both comfort and stability, which in turn can improve sound quality. Speaking of sound quality, the Galaxy Buds feature advanced audio features, including active noise canceling. A proper seal with ear tips can significantly enhance the active noise-canceling performance. For any charging concerns, ensure you’re using the included USB cable along with a Samsung-approved wall adapter for optimal results. If you’re using wireless charging, make sure the earbuds are positioned correctly in the case and that there isn't any debris on the charging contacts. Regularly cleaning these contacts will help maintain charging efficiency. If you find that charging notifications persist or if there's a need for any further assistance, inspecting the condition of the earbuds and the case is important. If everything appears to be in order and challenges continue, please feel free to reach out to our support team at 1-800-SAMSUNG. We’re here to help ensure you enjoy your Galaxy Buds to their fullest potential. For any questions or concerns, please reach out to us at Samsung Support. Thank you for being a part of the Samsung family, and we hope that these tips enhance your listening experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Buds Out!
on January 20, 2025
Posted by: Kelz
Expertise:Expert
Verified Purchase:Yes
I love love love them, the bass is perfect, the noise controls work excellent in loud environments, lightweight and the color indicators on the bottom of the buds is genius!
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Buds!!
on January 21, 2025
Posted by: Jason
from Hastings, MN
Expertise:Expert
Verified Purchase:Yes
These earbuds have great sound! The noise cancelling is very good also. Love that the case is wireless charging capable.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 4, 2025
Thank you so much for your feedback, Jason! We're thrilled to see that you love the sound quality of the Galaxy Buds3 Pro. The advanced noise cancellation feature immerses you in your music and blocks out distractions, so it's great to know it works well for you. We're also excited that you appreciate the convenience of the wireless charging case. It's all about making your listening experience seamless and hassle-free. If you have any more thoughts or questions, feel free to share them with us at Samsung Support. We hope you continue enjoying your listening experience with the Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great Buds
on January 21, 2025
Posted by: LesN
from Greenville, SC
Expertise:Intermediate
Verified Purchase:Yes
I really like them, they have a great sound especially if you turn on surround a sound. The ambient sound works well and helps to
aid hearing but if in the gym any clink of weights shoots through your skull so I have to go to noise suppression, which I do. Noise
suppression works great. Lots of settings and controls to tweak.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for your thoughtful review of the Galaxy Buds3 Pro, Les! We're thrilled to hear that you enjoy the incredible sound quality and the immersive experience provided by the surround sound feature. It's fantastic that you find the ambient sound feature helpful for enhancing your hearing in various environments. We understand that the gym can have its challenges with external noise, and we’re glad to know that you utilize the noise cancellation mode. The Galaxy Buds3 Pro's Active Noise Cancelling technology is designed to minimize distractions, allowing you to focus on your workout. We also appreciate your feedback on the adjustable settings and controls. The Galaxy Buds3 Pro is designed with customization in mind, so you can tailor your listening experience to your preferences. If you have any further suggestions or questions, please be sure to share them with us at Samsung Support! We hope that you continue to enjoy your listening experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Good Earbuds but there is a charging issue
on January 21, 2025
Posted by: Vysakh
from Omaha, Nebraska
Expertise:Expert
The earphones sound and noise cancellation are extremely good but the main issue is with the charging case. After a workout session whenever I try to put the earbuds back in the case I always get the "Earbuds stopped charging" notification. I have tried three different earbuds and all of them had the same error all the time. The earbuds work fine when it is used for a short time period. I let the earbuds stay there all day and it starts charging the earbuds on its own as well but every time I try to open the charging case I am worried if the earbuds are charged or not. I traded in my Galaxy buds pro to buy this earbuds and I have been regretting it since that day.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for taking the time to share your experience with the Galaxy Buds3 Pro, Vysakh! The Galaxy Buds3 Pro offers up to 26 hours of playback time on a single charge, and if you use a fully charged case, this can be extended to a total of 30 hours. We're delighted to see that you appreciate the exceptional sound quality and active noise cancellation! These features are designed to offer an immersive listening experience. We understand how important it is for your earbuds to charge seamlessly, especially when using them to workout. To help with the notifications about charging, please ensure the earbuds are securely seated in the case, and check that the charging contacts are clean by wiping them gently with a soft, dry cloth. Make sure to keep your earbuds updated using the Galaxy Wearable app and verify that the charging case itself has enough battery. If you need to refresh their settings, a quick reset can help. You can reset all your earbud settings by going to the Galaxy Wearable app on your mobile device and tapping on Earbuds settings > Reset. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please reach out to us at Samsung Support so that we can further investigate. Your satisfaction is important to us, and we want to ensure you enjoy your Galaxy Buds3 Pro to the fullest! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
I'm disappointed
on January 22, 2025
Posted by: Rho1
from FL
Expertise:Expert
I bought these because I thought they would be more comfortable than the galaxy buds live. Regretting my decision. The do not stay in place. I had by husband try them for a week and he experienced the same issue. I can't use them because I'm afraid they will pop out and I loose them. I want to get something else but my options are limited as there are no suitable replacements.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 22, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3, Rho. We always love getting insights from our valued customers. To enhance your experience, it's crucial to ensure you're using the right-sized ear tips. The Galaxy Buds3 Pro comes with different ear tip sizes to provide a secure fit and optimal sound quality. If you’re unsure which size works best for you, please refer to our guide on changing ear tips for step-by-step instructions. Once you have the correct tips on your earbuds, make sure to correctly position the earbuds in your ears. Look for the directional marks—there’s an ‘L’ for the left earbud and an ‘R’ for the right. Insert the right earbud (R) with the ‘R’ facing you, and do the same for the left (L). A slight angle adjustment can help too; try tilting the microphone towards your mouth, which can also improve your overall experience. Additionally, for a more personalized fit, you can run an Earbud Fit Test using the Galaxy Wearable app. This feature helps ensure you're getting the best seal and audio performance for your unique ear shape. Once again, we appreciate your feedback and hope these tips help you enjoy your Galaxy Buds3 Pro to the fullest! If you have any questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic, unimaginable performance
on January 22, 2025
Posted by: Oladayo 4U2Nv
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Its the coolest ever, ultrasound with classified bass and automatic ambient controls. Simply incredible. I just love this piece. Samsung always a step ahead.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for sharing your review of the Galaxy Buds3 Pro, Oladayo! We're thrilled to hear you find them incredible. The advanced sound quality and bass capabilities truly elevate your listening experience, and it's great to know you appreciate the ambient controls. We designed these buds to be as innovative and user-friendly as possible, and we're glad you feel Samsung is always a step ahead! Your feedback inspires us to keep pushing the boundaries of audio technology. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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