Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,300 Reviews)
Rating breakdown 13,300 reviews
5 Stars
9,087
4 Stars
2,163
3 Stars
935
2 Stars
524
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,511)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Will
Expertise:Intermediate
Verified Purchase:Yes
Zero complaints at all. Love the new features and the stem is a game changer for me when it comes to mic quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Michale
from Usa
Expertise:Intermediate
Verified Purchase:Yes
Tap to play and double tap to stop do not work on this at all. Sucks
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Michale. The Buds3 Pro lets you tune into what’s important. Let Adaptive Noise Control with Galaxy AI work its magic to automatically filter out unwanted conversations, car noise, and more. There are a few steps you can take to enhance the functionality of the touch controls. First, ensure that the touchpads are unlocked in the Galaxy Wearable app, as this can impact their responsiveness. Additionally, ensure you’re wearing the earbuds correctly for optimal touch sensitivity, as a secure fit makes a significant difference. Restarting your earbuds can also help refresh the settings and improve performance. Lastly, keeping your earbuds updated with the latest software in the Galaxy Wearable app will ensure they perform at their best. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to experience challenges, please reach out to us at Samsung Support so that we can provide further assistance. We’re here to help you maximize your experience with the Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Eb1001bE
Expertise:Expert
Verified Purchase:Yes
Well they don't charge properly and they won't go into pairing mode. Instead of replacing them Samsung wants me to ship them across the country for God knows how long to have my BRAND NEW EAR BUDS REPAIRED! As always, install of doing the right thing they do it "The Samsung Way." Which generally involves the customer getting screwed. So there's my review. They're junk...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for sharing your experience with the Galaxy Buds 3 Pro, Eb1001bE. The Buds 3 Pro offers our best and most immersive audio experience. Wind Shield, Blade Light, Swipe, and Pinch Control enhance usability. We hate to see that you’re having trouble with charging and pairing. To help with the charging, we recommend cleaning the charging contacts on both the case and the earbuds, as dust or debris can sometimes hinder proper charging. Additionally, you might want to try resetting your earbuds by placing them in the charging case with the lid open and holding the touch sensors for about 7 seconds until the LED indicator shows they are resetting. If you're still experiencing difficulties, we would need to gather more specific information so we can assist you further. Please reach out to us at Samsung Support, and we’ll work collaboratively to ensure you have the best experience with your new earbuds! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Rob C
from Crestline Ca
Expertise:Intermediate
Verified Purchase:Yes
These are amazing! Great sound. Great app. Huge thumbs up!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great when the left earbud actually charges.
on January 19, 2025
Posted by: Offhand
from Perrysburg, OH
When they work right they're great but the left one struggles to touch the charging contacts due to the stupid design change.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
2
Value
4
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! We are excited to learn that they provide an outstanding audio experience when they are functioning properly. The Galaxy Buds3 Pro features a Dual Amplifier powered by our first-ever independently controlled woofer and tweeter, allowing you to enjoy a wide range of sound. To enhance your experience with the left earbud and ensure optimal performance, consider following these seven troubleshooting steps: First, make sure you’re using the included USB cable and a Samsung-approved wall adapter. Ensure that the earbuds are seated correctly inside the case to facilitate proper charging, and verify that the charging contacts inside the case and on the earbuds are clean and free of debris. Additionally, make sure that the earbud tips and wingtips are installed correctly, as improper installation can affect charging. Lastly, check the indicator light on the charging case to determine the charging status of your earbuds. By following these steps, you can enhance your overall experience. Don't forget to check for updates on the Galaxy Wearable app, as the latest version can improve performance. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If this continues to be your experience, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Steve
from Gainesville,VA
Expertise:Intermediate
Verified Purchase:Yes
Sounds great and very easy to pairing to samsung products.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: J831
from California
Expertise:Expert
Verified Purchase:Yes
Terrible. Absolute garbage. When it comes to phone calls, people can't hear me at all. I've gotten three separate devices, had to return all of them.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, J831. We understand that call quality is a crucial aspect of your earbuds, and we want to help you get the best experience possible. The Galaxy Buds3 Pro is designed with advanced microphone technology to enhance voice clarity during calls. To ensure optimal performance, please check that the earbuds are seated properly in your ears for a secure fit. It’s also important to keep the firmware updated, which you can do through the Galaxy Wearable app on your smartphone, as this can enhance your overall experience. If you still notice any concerns with call clarity, consider resetting your Galaxy Buds3 Pro following the instructions in the Galaxy Wearable app. We appreciate your feedback and are here to ensure you have a great experience with your Galaxy Buds3 Pro, so feel free to reach out to us at Samsung Support for any further questions. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Rocky
from San Diego
Expertise:Expert
Verified Purchase:Yes
The buds are amazing. The sound quality and features is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US