Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,300 Reviews)
Rating breakdown 13,300 reviews
5 Stars
9,087
4 Stars
2,163
3 Stars
935
2 Stars
524
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,511)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Average at Best
on January 17, 2025
Posted by: bobcat305
Expertise:Intermediate
Audio quality is good enough. The fit is meh for me, even though the silicone that goes in my ear is the right size. I have trouble keeping the headphones in without needing to readjust every few minutes or so.
They look like knock off Air Pods. The Galaxy Buds used to have such a unique look with a great fit, and this new design really derailed that experience for me, personally. Love the sleekness of the silver color, though.
Touch controls are SO finicky. I hate them. The little arms where touch controls are located are hard for me to grip to "pinch" because of the angle of them. Especially to turn on/off the light feature. I managed to turn it on once and never again. I try to pinch at the same time, and it's only recognizing the input from one Bud, so it is adjusting the ambient sound controls instead of toggling the light (why would I need to adjust the ambient sound levels/options when the headphones aren't in my ears?)
Overall, very average at best. I'll likely move on to a new brand of headphones in the future if this design/touch control input stays the same. I don't find them very user friendly at all.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
3
Value
4
Response from Samsung USBy R&R Team, January 18, 2025
Hey Bobcat305. Thank you for sharing your experience with the Galaxy Buds3 Pro! It's great to see that you enjoy the audio quality and appreciate the sleek silver design. With the Buds3 Pro, you can share sound with those around you by connecting multiple pairs of Buds to a TV or smartphone. This feature allows you to stream audio across various connected devices, making it perfect for sharing experiences with friends, whether it’s for silent discos or movie nights. We noted your concerns regarding the fit. The Galaxy Buds3 Pro is designed for comfort and stability. If you’re finding it a bit challenging to keep them in place, we recommend trying out the different ear tip sizes that come included. Achieving the right fit can make a significant difference in how securely they sit in your ears. You can also run a fit test using the wearable app. Regarding the touch controls, they are crafted for ease of use. For optimal performance, ensure you’re giving a firm pinch to the touch sensors. Adjusting your grip or angle slightly can also enhance your control experience. To make the most out of the light feature, be sure to have your earbuds updated to the latest software version using the Samsung Wearable app. Keeping your device updated will enhance overall performance and responsiveness. The ambient sound feature is there to enhance your listening experience. If you find it doesn’t suit your current needs, you can easily customize these settings in the app. We appreciate your insights and are confident that these tips will help you enjoy the full capabilities of your Galaxy Buds3 Pro. If you have any more questions or need assistance, don’t hesitate to reach out to us at Samsung Support. Your satisfaction is our top priority! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Damien
Expertise:Expert
Verified Purchase:Yes
A premium earbud that doesn't support multipoint / multi connect / multi device just baffles me. I didn't even think to check if this was a feature or not because I would assume it's just standard. If you frequently move audio sources from phone/computer/anything else then these will really frustrate you. Pretty unhappy with them overall because of this.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R Team, January 18, 2025
Thank you for your thoughts on the Galaxy Buds3 Pro, Damien. While the earbuds don't support traditional multipoint connectivity, they do feature Auto Switch technology. This allows your earbuds to automatically connect to whichever device is actively playing audio, whether it's your phone, tablet, or computer. This feature is designed to make switching between devices effortless. To get the best experience from Auto Switch, ensure that all your devices are linked to the same Samsung account. This will allow for smooth transitions without the need for manual disconnection and reconnection. Additionally, keeping your earbuds updated through the Galaxy Wearable app ensures optimal performance and access to the latest features. If you have any further concerns or questions, please feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: ShonB
from MI
Expertise:Expert
Verified Purchase:Yes
These have to be the best buds I have ever purchased. Not only due they have excellent fitment, they feel awesome. I usually can't where buds very long but these buds you barely know there in your ears. The features just push them over the top. Great purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Bengz
Verified Purchase:Yes
These are a huge upgrade compared to any earbuds that I've owned. The only problem I found with them was the ability to fit properly on my ear without hurting
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Bengz! We're glad to know that you see them as a significant upgrade so far! The Buds3 Pro features a two-way speaker, delivers ultra-high-quality audio at 24bit / 96kHz, and includes active noise cancellation with adaptive noise control, enhancing your listening experience even further. We understand your concern about achieving a proper fit without discomfort. It’s important to us that our users enjoy their experience. We recommend experimenting with the different ear tip sizes that come included, as using the right size can greatly improve comfort and fit. The Galaxy Buds3 Pro comes with three silicone ear tip sizes to choose from, so finding the right one for you can make a difference. Adjusting the placement of the earbuds might help as well. Additionally, you can utilize the features in the Galaxy Wearable app, which can assist in ensuring the best fit for your ears. Your comfort is a priority for us, and we appreciate your input. If you need any more assistance, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: JJVest
from Texas
Verified Purchase:Yes
Amazing fit and clarity was purchased as a gift And decided to order myself a pair, also lovethat they came with a case at no additional charge.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 4, 2025
Thank you for your sharing your feedback on the Galaxy Buds3 Pro, JJ! We love to see that you love the fit and clarity. It’s great to know that you found them perfect for gifting and treated yourself to a pair as well. We designed the Buds3 Pro with exceptional sound quality and comfort in mind, so it’s fantastic to see that these features resonate with you. The wireless case adds extra convenience for storage and portability without any extra cost. We hope you continue to enjoy immersing yourself in your favorite music and podcasts with the Galaxy Buds3 Pro. If you have any more feedback or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Nawar mikhael
from Arizona
Verified Purchase:Yes
The galaxy buds3 not worth to spend money on it buz has a lot problem . Some time I'm talking in the phone and I have anther call I can't answer the other phone the 2ed problem I'm taking in phone normally and the one im taking with can't hear my voice but I can hear them I check the mute button it's not on
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, January 18, 2025
Hi Nawar! Thank you for sharing your feedback about the Galaxy Buds3 Pro. We take your concerns seriously, and we’d like to address each of them. We see that you mentioned challenges when trying to answer a second call. The Galaxy Buds3 Pro is designed with seamless call management to help you stay connected without missing important calls. You can easily switch between calls using the touch controls, and our goal is to provide a smooth experience, even when handling multiple calls. Regarding your experience with not being heard during calls despite not being muted, we understand how frustrating that can be. The Galaxy Buds3 Pro features Adaptive Dual Microphones that enhance voice clarity by minimizing background noise. This design aims to capture your voice clearly, so it’s disappointing to hear that it wasn't working as expected. If you’re finding that this happens often, we recommend checking for any firmware updates through the Galaxy Wearable app, as these updates can enhance the performance and connectivity of your earbuds. Additionally, you might consider resetting your Galaxy Buds3 Pro to improve its performance. To reset, place both earbuds in the charging case and close the lid. After a few seconds, open the lid, then touch and hold both earbuds for about 7 seconds until the indicator lights flash and you hear a sound indicating the reset has started. After resetting, you will need to pair the earbuds with your device again through Bluetooth. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Your experience is important to us, and we appreciate you bringing these matters to our attention. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Tuan Ly
from Texas
Expertise:Expert
Verified Purchase:Yes
Excellent sound but the ear cover is not exchangeable due to the earbud doesn't fit well stay in my ear and easy fall off.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, January 21, 2025
It's great to hear from you, Tuan. We really appreciate you taking the time to share your candid feedback on the Galaxy Buds3 Pro. We're glad to see that you appreciate the excellent sound quality, as they are designed to deliver immersive audio experiences. We understand that fit can be a challenge, and we want you to enjoy your earbuds to their fullest. The Galaxy Buds3 Pro comes with multiple sizes of ear tips, including large, medium, and small, allowing you to find the best fit for your ears. A snug fit is crucial for both comfort and sound quality, as a proper seal enhances performance and helps keep the earbuds securely in place. If you haven't yet, we recommend trying different ear tip sizes to see if that improves the fit and comfort. You can check the fit by gently inserting the earbud and ensuring it feels secure without pressure. Additionally, using the "Earbud Fit Test" feature within the Galaxy Wearable app can help you find the perfect fit. Your satisfaction is important to us, and we want you to have the best experience possible with your Galaxy Buds3 Pro. If you have any concerns or questions, please be sure to reach out to us at Samsung Support. Thank you for being a part of the Samsung family! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Satisfied
from Charlotte NC
Expertise:Beginner
Verified Purchase:Yes
Love the fit and sound quality. Comfortable to wear.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US