Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We’re delighted to hear that you're enjoying the outstanding sound quality and exceptional noise cancellation that these earbuds offer. It’s clear that you've taken great care of your earbuds, and we appreciate your attention to their condition. The Galaxy Buds3 Pro is designed with durability in mind, featuring a robust build that complements its premium audio performance. Please check out the link attached for options to help troubleshoot this. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We truly value feedback from our users. The Buds Pro 3 features Adaptive Noise Control with Galaxy AI, which automatically tunes out unwanted sounds such as conversations and car noise, allowing you to focus on what’s important. While our Active Noise Canceling technology is designed to minimize external sounds effectively, we understand that individual experiences can vary. We encourage users to ensure that they have the correct sized tips and ensure that the ANC is on using the Wearable app. Regarding the charging, it’s important to ensure both the earbuds and the charging case are free of dust or debris as this can impact performance. To troubleshoot Samsung earbuds that do not turn on or charge, begin by ensuring you are using the included USB cable and a Samsung-approved wall adapter. When utilizing a wireless charging pad, place the case directly at the center to facilitate proper charging. It's also a good idea to remove any cover from the charging case, as this may interfere with the charging process. Make sure the earbuds are seated correctly within the case and check that the charging contacts on both the earbuds and inside the case are clean and free of debris. Verify that the earbud tips and wingtips are properly installed to prevent any potential interference with charging. Additionally, check the indicator light on the case to assess the charging status. Finally, inspect the case, earbuds, and charger for any visible damage; if this persist, consider contacting Samsung Support for further assistance. We’re glad to know you love the fit, feel, and battery life of the earbuds. Our design focuses on comfort and durability while catering to a range of listening preferences. If the sound sometimes feels hollow, we recommend experimenting with the custom EQ settings available in the Galaxy Wearable app to tailor your listening experience. Thank you again for your feedback. It helps us continue to enhance our products and services. If you need any further assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus