Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,300 Reviews)
Rating breakdown 13,300 reviews
5 Stars
9,086
4 Stars
2,163
3 Stars
935
2 Stars
525
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Great comfortability
on January 6, 2025
Posted by: Chevyduramax697
I love these earbuds so much they don't have the amount of bass that I'm used to but I usually am used to lots of bass through the galaxy buds live I switched to the buds 3 pro I have the love of the comfort the only real complaint I'd have against these is if you wear them for a while then the earbud tips get really waxy and slick then they start to fall out of your ear but that's minimally
Written by a customer while visiting Samsung US
Customer Rating
5
Great comfort
on January 6, 2025
Posted by: Chevyduramax697
from Mannford oklahoma
Expertise:Expert
I got these in November and the only complaint is that if you wear them to long the ear tips get waxy and them start to fall out but other than that the bass is pretty good for they're price point and I live the comfortability on them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Nebraska
Expertise:Intermediate
Verified Purchase:Yes
Excellent fit, sound, and features! Well worth the upgrade!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: EClC
from Keene new Hampshire
Expertise:Intermediate
Verified Purchase:Yes
Great sound the bud 2 pros were alot more low profile which was a plus doing yard work with them on and you brush past a bush they pop out
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
2
Response from Samsung USBy R&R Team, January 7, 2025
Thanks for sharing your thoughts on the Galaxy Buds3 Pro, Ecic! We're glad to hear you appreciate the sound quality. The Buds3 Pro features 24-bit audio and enhanced Active Noise Cancellation, providing an immersive listening experience. We understand that comfort is key, especially when using them for tasks like yard work. The Buds3 Pro is designed with a streamlined fit, making them more low-profile and comfortable for extended use. They also come with ear tips in various sizes to ensure you find the best fit for your ears. If you’re experiencing issues with them popping out, we recommend trying the different ear tip sizes included in the box to get that perfect fit. Additionally, ensure the earbuds are securely seated in your ears for the best stability. You can also run a fit test using the Galaxy Wearable app. The IP57 water resistance rating is a significant advantage for outdoor activities. However, to maintain that protection, it's vital to ensure that the earbuds are clean and free from any debris that could interfere with the fit. Thank you again for your feedback! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Not the best
on January 7, 2025
Posted by: Elodubz
from Orange county, CA
Expertise:Expert
I traded my Galaxy buds2 pro for these and honestly, I low key regret it. The touch features suck and are almost impossible to get to work and just the functionality of the buds3 pro are a downgrade from the buds2 pros. I wish I could go back to my 2's ☹️
I will say that the sound is nice as well as the noise cancelling. But I hate that when I take out one earbud the noise cancelling turns off which is really annoying to me. I work at a dog groomer and work with loud dryers, so sometimes I need to pull a bud out to hear someone but hate when the noise cancelling turns off and I have the dryer blasting in my plugged in ear.
I will say that the sound is nice as well as the noise cancelling. But I hate that when I take out one earbud the noise cancelling turns off which is really annoying to me. I work at a dog groomer and work with loud dryers, so sometimes I need to pull a bud out to hear someone but hate when the noise cancelling turns off and I have the dryer blasting in my plugged in ear.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, January 7, 2025
Thank you for sharing your experience with the Galaxy Buds 3 Pro, Elodubz. We really appreciate your feedback, as it helps us improve our products and your overall experience. It’s great to see that you enjoy the sound quality and noise cancellation features. If you’re finding the touch controls a bit challenging, we recommend exploring the settings in the Galaxy Wearable app. You can adjust the commands of the touch controls to better meet your preferences, making it easier to use them seamlessly throughout your day. As for the transition from the Buds 2 Pro, we understand it can be an adjustment! The Galaxy Buds 3 Pro comes with advanced features, like 24-bit audio and improved noise cancellation, that enhance your listening experience. Take a moment to explore the customizable settings available in the app, which can help you get the most out of your new earbuds. We understand that the noise cancellation turning off when you remove an earbud can be a bit unexpected. This feature is designed to help you stay aware of your surroundings. You might find it helpful to enable the “Ambient Sound” mode in the Galaxy Wearable app, allowing you to control the level of outside noise while still enjoying your music. If you have any further questions or need assistance, please be sure to reach out to us at Samsung Support. Thank you for being part of the Samsung family! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Marquel
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
The sound quality is great in these earbuds. The fit is good once you find the right tips for your ears.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The way to the future is only thru Samsung elect.
on January 7, 2025
Posted by: Sugar butt
The the help ive recieved has been excellent the and will always shop with Samsung electronics....thank Samsung electronics co.
Written by a customer while visiting Samsung US
Customer Rating
1
Inconsistent
on January 7, 2025
Posted by: Jake
from New York
Expertise:Intermediate
I purchased these a few montsh ago and since day one the right earbud will not charge 80% of the time. I also hate the sound canceling mode, if there's any wind or loud banging or popping noises in the world the headphones make horrible noises inside my ear. Or if any hair or a hood on a hoodie touches the headphone it makes scratching noises inside the ear. The sound canceling is only good if you are already in a quiet environment. I used to have the samsung galaxy buds 2 pros and I never had these issues. It's a shame because I want to like them so bad but I regret buying these.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Jake. We're glad to hear your thoughts as we always strive to enhance our users' experiences. In regards to the right earbud not charging, ensuring it is seated correctly in the charging case can make a difference. Also, check for any debris on the charging contacts. A gentle wipe with a soft, dry cloth can help maintain a good connection. If you’d like to refresh your earbuds, you can reset them by placing the earbuds back in the case and pressing and holding the touchpads for seven seconds until the indicator light flashes. Regarding the noise-canceling feature, it’s designed to minimize ambient sounds, but it may perform differently in various environments. We suggest trying different ear tips to achieve a better seal, which can enhance performance. Also, for the best listening experience, keep your earbuds updated through the Galaxy Wearable app, where you can find the latest enhancements. We truly appreciate your feedback and hope these tips improve your experience with the Galaxy Buds3 Pro. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support so that we can look into what needs to be done to resolve this. -Kelvin
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Written by a customer while visiting Samsung US