Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,300 Reviews)
Rating breakdown 13,300 reviews
5 Stars
9,086
4 Stars
2,163
3 Stars
935
2 Stars
525
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Michael
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
Less volume than prior gen. Included tips have made these unusable. If I'm moving at all, these will fall out of my ears. Ive tried all tip sizes and it makes no difference. A coworker friend has gone back to his buds2 pro after months of trying to make the buds3 pro work. Those still using them only have complaints. I cant eat or even chew gum while using these. The simple action of chewing will cause these to fall out of my ears. It's getting ridiculous. I'm hoping Comply will release tips soon as theyre memory foam and may help keep these in my ears. The live translation AI features are sweet! Everyone at my work is hispanic and the amount of spanish spoken is equal to english. I now have a voice in my ear live translating what everyone around me is saying and its awesome! Some secret agent spy shiz. But hot darn please start all over on tip design because I've never had IEMs fall out of my ears and the buds2 pro certainly stayed put.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
3
Response from Samsung USBy R&R Team, January 4, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Michael! We appreciate your detailed feedback and your passion for getting the most out of your earbuds. We understand how important a secure fit is for enjoying the rich sound quality and features of the Buds3 Pro. These earbuds come with multiple sizes of silicone ear tips, designed to provide a comfortable and snug fit. We recommend trying the fit test available in the Galaxy Wearable app, which can help you find the best size to keep them secure while you move. It’s great to hear that you’re enjoying the live translation feature! The ability to communicate seamlessly in both English and Spanish with your coworkers really can make daily interactions feel special, and we’re glad it enhances your experience. With the Buds3 Pro, you're harnessing advanced technology to stay connected, and that’s what we strive for. We truly value your thoughts on the design and fit of the ear tips. Thank you again for your feedback. If you have any questions or need further assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Forever Love
from Flo-Rida
Expertise:Expert
Verified Purchase:Yes
I, along with many other people who wear buds, maybe 30% of the time, can't press a button on the buds, because our hands are in something whether it be chemicals or soap, or cow shid...
Why would yall make it button enabled? I kept my galaxy buds 2, and gave the 3s to my wife.
Why would yall make it button enabled? I kept my galaxy buds 2, and gave the 3s to my wife.
I would recommend this to a friend!
Features
3
Performance
5
Design
3
Value
5
Response from Samsung USBy R&R Team, January 6, 2025
Thank you for your feedback about the Galaxy Buds3 Pro! The Buds3 Pro features an enhanced 2-way speaker, including a woofer and tweeter, with a wide frequency response that reveals the subtle details in your music. We understand that the button functionality can be challenging, especially when your hands are occupied with various substances. The Galaxy Buds3 Pro is designed with a touch control feature, which should allow you to manage your music and calls effortlessly without needing to press physical buttons. If you're experiencing difficulties, we recommend exploring the touch and hold settings in the Galaxy Wearable app. You can customize the touch controls to make them more convenient for your use. Please remember that the Galaxy Buds3 Pro also features voice activation with Bixby. You can simply say "Hi Bixby" to control your music or make calls, which could be useful in situations where using your hands is not possible. If you have further concerns or questions, feel free to reach out to us at Samsung Support. We're here to help ensure you have the best experience with your Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Hrodriguez
from Cleburne, TX
Expertise:Expert
Verified Purchase:Yes
I'm a big fan of the Air pods pro, so when I seen these new Buds 3 Pro I was sold. I never got use to the buds pro line before this new design. So to me these fit perfect and really liking my purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dian
from Dayton, Ohio
Verified Purchase:Yes
Best earbuds yet! The noise cancelation is amazing! I like the fact that I can control which settings I want to use for them. The sound for videos and music is excellent! I can hear every detail coming from the earbuds. Samsung has definitely out did themselves with these. I have yet to find any cons with these since I only had them for less than a month. I would definitely recommend them to family and friends.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not so great
on January 5, 2025
Posted by: Lusalo
from San diego, ca
Expertise:Expert
I bought this 2 months ago to replace my buds pro 2. These new ones have been absolutely horrific. They don't stay on and constantly keep falling off no matter what. Would not recommend!
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, January 6, 2025
We appreciate you taking the time to share your honest feedback on the Galaxy Buds3 Pro, Lusalo. The Buds3 Pro features a canal-type design that incorporates an enhanced two-way speaker and an immersive dual amplifier. The battery capacity is 53 mAh, and they have an IP57 water resistance rating, making them durable. In terms of sound accessibility, the Buds3 Pro includes Active Noise Canceling, Adaptive Sound, Ambient Sound, and 360 Audio options. Additionally, they come with real-time AI features such as a translation interpreter and quick voice memo functionality. We hate to see that you’re having trouble with them not staying in place. To improve the fit, the Galaxy Buds3 Pro come with different-sized ear tips. First, make sure you have the right size tips for your ears; they should fit snugly without any gaps. This helps prevent sound leaks and ensures optimal audio quality. If you need instructions on changing the tips, please refer to our guide for the Buds3 Pro tips. Once you have the correct tips, check the bottom of the earbuds for directional marks (an "L" for left and an "R" for right). Insert the R bud into your right ear with the "R" facing you, and insert the L bud into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone on the bottom points toward your mouth rather than straight down. Finally, you can adjust the fit by rotating them until they feel comfortable. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. We appreciate your feedback and hope these tips help you have a better experience with your earbuds! If you have any further questions or need assistance, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Dennis
from San Antonio, Texas
Expertise:Expert
Verified Purchase:Yes
I was hesitate to purchase but very happy that I did. The quality and worksmenship is excellent.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rell
from California
Expertise:Expert
Verified Purchase:Yes
I was using these inside the Casio, the person I was on the phone with couldn’t tell that I was in the casino . These are perfect!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jerry Place
Verified Purchase:Yes
Sound quality is great, but have problems keeping buds in my ears. Got some non-Samsung collars, and they work better than the ones that came with the buds, but I still worry about losing my very expensive ear buds.
I would recommend this to a friend!
Design
1
Response from Samsung USBy R&R Team, January 6, 2025
Hi Jerry! Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We're thrilled to hear that you find the sound quality excellent! We understand that keeping the earbuds securely in your ears is important, and we want to help address that concern. The Galaxy Buds3 Pro features an adaptive fit design, and we recommend trying out the different sizes of ear tips included in the box to find the best fit for your ears. A secure fit can enhance your overall experience and help prevent the buds from falling out. If you're using non-Samsung collars that help get a better fit for you, we encourage you to continue using them. We also suggest exploring the unique features of the Galaxy Buds3 Pro, which include Active Noise Cancellation and improved sound quality. To further ensure your earbuds stay in place during movement, try adjusting the position of the buds in your ears or experimenting with different ear tip sizes. A good fit can significantly reduce any concerns about losing them. Make sure to check the bottom of the earbuds for directional marks. You should see an "L" for the left bud and an "R" for the right bud. Insert the right bud (R) into your right ear with the "R" facing you and the left bud (L) into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forward and backward until the fit feels just right. Additionally, you can run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. We hope that this information helps you get a better fit. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US