Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,928 Reviews)
Rating breakdown 12,928 reviews
5 Stars
8,816
4 Stars
2,093
3 Stars
913
2 Stars
519
1 Star
587
78%of customers recommend this product.
(
3,494 out of
4,504)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Brenner
Verified Purchase:Yes
Im new at the whole using ear buds. But the issue i keep running into is them falling out. I just bought them and there are already damages from falling. Other than that I enjoy them.
Written by a customer while visiting Samsung US
Customer Rating
4
Great features but falls off my ears
on September 22, 2025
Posted by: MusicMama
[This review was collected as part of a promotion.] The Samsung Galaxy buds 3 pro is overall good and has big upgrade features compared to the previous models. The sound quality is superb, the light function is very helpful when I am looking for my buds in the dark like inside my bag, in my drawer at night when lights are off, it makes it easy to find. The features where the volume lowers down when someone is talking to you or if it senses noise around you also helps because I love listening to music while doing chores while my baby sleeps, but I'm not scared to miss it if the baby cries because my earbuds is too smart to let me know.
The only thing I don't like about it, is it falls off my eats pretty easily. This is where my Buds 2 Jellybean is better. If I am doing activities where I move a lot and get sweaty, the jellybean stays on. It could be the shape of my ears or it's just the way the buds are.
But overall, I like it. The sound quality especially. The appearance is also different from other brands which made it stand out. If they make these in those jellybeans and has the light feature too, it would be perfect for me.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Buds 3 review
on September 22, 2025
Posted by: Bcm7322
[This review was collected as part of a promotion.] The new buds are great for all my needs. They fit well and the sound is top level. Very happy with the upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Its okay
on September 24, 2025
Posted by: Bobby
from Texas
Expertise:Intermediate
The Galaxy Buds are okay, but I'm having issues with it. Trying to charge for some reason. The left side doesn't charge unless I apply pressure. But the right side has no problem charging
Also, they're a little bit uncomfortable. I'm 100% Samsung all the way
But this product, it could do better.
Also, they're a little bit uncomfortable. I'm 100% Samsung all the way
But this product, it could do better.
Features
4
Performance
5
Design
1
Value
4
Response from Samsung USBy R&R, September 25, 2025
Good day Bobby,
Thank you so much for sharing your thoughts on your Galaxy Buds3 Pro! We love hearing from our wonderful customers about how their devices are working for them, so we really appreciate you taking the time to let us know. If only one of your earbuds isn’t charging, gently clean the charging contacts inside the case and on the earbuds—sometimes dust or wax can build up and prevent charging. If your buds have ear tips or wingtips, make sure they're fitted just right, as incorrect placement can affect charging inside the case. Take a quick look at both the case and the earbuds for any damage. Damaged earbuds won't charge, but the good news is that if only one is damaged, the other can still charge. If you notice any damage, consider getting a new pair. Alternatively, if your USB cable or wall adapter is damaged, a new one might be the solution. For more tips, refer to our online troubleshooting guide, linked below. If you need further assistance, our Samsung Support Team is always ready to help. We're here to help and look forward to making sure everything works perfectly for you. Thanks again for your kind review and for choosing Samsung!
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
-Ty
Samsung Support
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Thank you so much for sharing your thoughts on your Galaxy Buds3 Pro! We love hearing from our wonderful customers about how their devices are working for them, so we really appreciate you taking the time to let us know. If only one of your earbuds isn’t charging, gently clean the charging contacts inside the case and on the earbuds—sometimes dust or wax can build up and prevent charging. If your buds have ear tips or wingtips, make sure they're fitted just right, as incorrect placement can affect charging inside the case. Take a quick look at both the case and the earbuds for any damage. Damaged earbuds won't charge, but the good news is that if only one is damaged, the other can still charge. If you notice any damage, consider getting a new pair. Alternatively, if your USB cable or wall adapter is damaged, a new one might be the solution. For more tips, refer to our online troubleshooting guide, linked below. If you need further assistance, our Samsung Support Team is always ready to help. We're here to help and look forward to making sure everything works perfectly for you. Thanks again for your kind review and for choosing Samsung!
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
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smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best Earbuds Ever!
on September 26, 2025
Posted by: RoguePhury444
[This review was collected as part of a promotion.] I use these ear buds most of the day, everyday and I just love how comfortable they are for starters. The translation function has helped me out tremendously with my volunteer work, in fact, they work so well(dl all versions of whichever language you need translated FYI for a more clean spot on translation) that I've decided to get my passport and make those travel plans that have always been a daydream bc I'm not nervous about being able to communicate! I'm so excited! Oooh also the settings options are great, the noise cancelation options are something I can't live without now lol. Aand, my first week having my buds i dropped one and didn't know it, it was in my lap and when I got out my car it fell onto the sidewalk(luckily). I realized about an hour later after I got back to work that one was missing and the locate my Buds option saved me from having a bad day lol, took me right to them!! So yeah, they're great, I love em and I highly recommend getting them!
Value
5
Written by a customer while visiting Samsung US
Posted by: Martin
from Rochester, MN
Expertise:Intermediate
Verified Purchase:Yes
very comfortable to wear, very good sound quality, very good noise cancelling and other features, and also looks like airpods pro which can be a pro or a con depending on your preference. highly recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
These are so advanced!
on September 27, 2025
Posted by: Cross7611
[This review was collected as part of a promotion.] I got the Samsung Galaxy Buds 3 Pro and use them literally for everything. There is no aspect that they don't excel in. I love them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy Buds3 Pro deliver an outstanding audio.
on September 29, 2025
Posted by: SPECTAHOOD
[This review was collected as part of a promotion.] The Galaxy Buds3 Pro have quickly become an essential part of my daily routine. Whether I’m commuting, working, or relaxing, they deliver crystal-clear audio with strong bass and impressive active noise cancellation that helps me stay focused in noisy environments. The comfort is excellent, allowing me to wear them for hours without any irritation. I use them for streaming music, taking calls, and even during workouts, and the seamless connectivity across my Samsung devices makes the experience even smoother. The integration with Galaxy AI features adds convenience, like better call clarity and smart suggestions, which truly enhance productivity. Overall, these earbuds combine style, comfort, and performance, making my everyday tasks more enjoyable and efficient.
Value
5
Written by a customer while visiting Samsung US