Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,297 Reviews)
Rating breakdown 13,297 reviews
5 Stars
9,083
4 Stars
2,163
3 Stars
935
2 Stars
525
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Dave
from Erie, pa
Expertise:Intermediate
Verified Purchase:Yes
Great buds, sound is amazing, fit is perfect, durable materials
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 29, 2025
It's great to hear from you, Dave. Thank you for your feedback on the Galaxy Buds3 Pro! It's wonderful to see that you appreciate the exceptional sound quality they provide. We’re also pleased to know that the fit is perfect for you. The Buds3 Pro are created for both comfort and security, whether you're working out or simply enjoying your favorite music. The durable materials we use ensure they can withstand everyday use. Your satisfaction is incredibly important to us, and we hope you continue to enjoy your listening experience! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Unhappy Scott
from Chicago, Ill
Expertise:Expert
Verified Purchase:Yes
Issue #1 Fit: I liked the idea of the stems, but buds do not fit properly. Additional tips provided do not address the fit problem and they are almost impossible to change without ripping them. Sound quality is on par with the Buds 2 Pro, but lacks noise cancelation due to fit issues.
Issue #2 Bug: Each time I put them in my ear and adjust I hear a loud sound (like feedback) in my right ear. Samsung support is clueless and not understanding of the issue. This was a problem reported during the initial launch and apparently they do not have the ability to address the issue
Issue #2 Bug: Each time I put them in my ear and adjust I hear a loud sound (like feedback) in my right ear. Samsung support is clueless and not understanding of the issue. This was a problem reported during the initial launch and apparently they do not have the ability to address the issue
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
2
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Scott. We truly appreciate your feedback and want to ensure you have the best experience possible. We're glad to hear you liked the concept of the stems, and for an optimal fit, we recommend trying the different ear tip sizes provided. Finding the right size can significantly enhance sound quality and comfort, while also improving noise cancellation. We understand that hearing a loud feedback sound in your right ear can be quite frustrating. To address this, you might want to try resetting your Galaxy Buds3 Pro. Simply place the buds in their charging case with the lid open, then press and hold the touch sensors on both earbuds for about 7 seconds until you see the LED indicator blink. This reset can often resolve sound-related concerns. Additionally, please check the Galaxy Wearable app for any software updates, as keeping your earbuds up to date can enhance their performance. We are here to support you, and if you have any further questions or need assistance, please reach out to us at Samsung Support. Thank you for being a valued member of the Samsung community!
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Written by a customer while visiting Samsung US
Posted by: AM144
Verified Purchase:Yes
Sound quality is good. Fit is ok. Unfortunately, they (right earbud) does not always charge completely.
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro! We’re thrilled that you appreciate the sound quality and find the fit acceptable. Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. To enhance your experience, consider trying a few steps that might improve the charging performance of the right earbud. First, check the charging case for any debris that might affect connectivity. You can also reset the earbuds through the Galaxy Wearable app, which can refresh their performance. Additionally, updating to the latest firmware ensures that you have all the newest features. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If these suggestions don't provide the improvement you're looking for, please feel free to reach out to us at Samsung Support so that we can assist you further. Thank you for choosing the Galaxy Buds3 Pro, and we hope you continue to enjoy your listening experience! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: armando
from nyc
Expertise:Expert
Verified Purchase:Yes
good, maybe not MUCH better than version 2 but they are good
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Sound quality and Very good noise cancel
on January 3, 2025
Posted by: SNAYUDU
from NJ
Expertise:Intermediate
Verified Purchase:Yes
Excellent sound quality and very good noise cancellation.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Lourdes
from Michigan
Verified Purchase:Yes
I purchased these for my daughter, and she is very pleased with them. The sound quality and comfort are exceptional.
I would recommend this to a friend!
Features
1
Performance
1
Design
5
Value
5
Response from Samsung USBy R&R Team, May 29, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Lourdes! We’re elated to see that your daughter is enjoying them. The exceptional sound quality is a key feature, designed to provide an immersive listening experience with rich bass and clear highs, perfect for every type of music she loves. It’s also great to know that she finds them comfortable. We’re committed to creating products that enhance everyday moments, and your feedback helps us achieve that. Thank you again for choosing Galaxy Buds3 Pro! If you have any questions or concerns, don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Music Lover
Verified Purchase:Yes
I love my new Buds3 Pro. They fit more secure than the original and the Buds2. The noise cancellation is really good. My balcony faces a busy city street and I can't hear the traffic or street noise when I sit with them on. The sound is very good too. I am definitely happy with my purchase of these.
Response from Samsung USBy R&R Team, May 29, 2025
We appreciate your honest feedback on Galaxy Buds3 Pro! We are ecstatic to see that you're enjoying the secure fit and quality that these buds provide. They are designed to provide comfort for extended wear while ensuring they stay in place, no matter what you’re doing. It's fantastic to see that the noise cancellation is working well for you, especially with your balcony facing a busy street. We engineered the Buds3 Pro with advanced technology to help block out distractions so you can fully immerse yourself in your audio. We are also glad you’re pleased with the sound quality. Your satisfaction means a lot to us, and we appreciate you being a part of the Samsung family. For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Daimi3nn
from KY
Expertise:Expert
Verified Purchase:Yes
Love these buds! Granted I would've rather you all stayed with the other design but they're still awesome!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US