Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,294 Reviews)
Open Ratings Snapshot
Rating breakdown 13,294 reviews
5 Stars
9,080
4 Stars
2,163
3 Stars
935
2 Stars
525
1 Star
591
78%of customers recommend this product. 
(
3,497 out of 4,512
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Great, but...
on December 30, 2024
Posted by: Victor M
from Leesburg, VA
Expertise:Expert
Verified Purchase:Yes
Good, but, the functions buttons are difficult to use because of the "pinch" use.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 2, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Victor. We always appreciate your insights. At Samsung, we strive to provide a seamless listening experience and understand that ease of use is essential. The Galaxy Buds3 Pro is designed with advanced features, delivering our best and most immersive audio yet. Key features include Wind Shield, Blade, Light Swipe, and Pinch Control. We see that you may be having some difficulties adjusting to the new pinch controls. We recommend customizing your touch controls through the Galaxy Wearable app for the best usability. Your experience matters, and we're here to help you enjoy every moment of your audio journey! Be sure to check out the link attached for details on how to use the pinch functions on your Buds3 Pro. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good Sound Bad Fit
on December 30, 2024
Posted by: digitap
from New York
Expertise:Intermediate
Verified Purchase:Yes
The sound is good, and the AI noise cancelling works well. I like that it will sense if I'm conversing with someone or if there is traffic nearby and lets the sound filter through. It takes a little getting used to, but then a lot easier than having to take them out when I want to hear what is going on around me. I dislike the fit. They are not very comfortable and often feels like they are about to fall out. I tried the different silicone sizes, and they helped just a little bit. They also have actually fallen out of my ear a few times.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 31, 2024
Thank you for sharing your experience with the Galaxy Buds3 Pro! We're thrilled to see that you appreciate the sound quality and the advanced AI noise-canceling features. These earbuds are designed to seamlessly adapt to your environment, making it easier to stay connected while enjoying your favorite audio. We understand that fit is essential for long-term comfort, and we encourage you to try the various tip sizes included, as they are crafted for optimal comfort and sound isolation. Additionally, we recommend ensuring that the earbuds are securely seated in your ears for the best experience. You can also perform a fit test with your Buds3 Pro if needed. Your feedback is invaluable to us, and we continually strive to improve our products. If you need further assistance or tips on maximizing your experience with the Galaxy Buds3 Pro, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Should have stuck with the Buds 2 Pro
on December 30, 2024
Posted by: Jetcore
from Woods Cross, UT
Expertise:Expert
These sound better than the Buds 2 Pro I had before but I've had so many issues with these Buds 3 Pro. The adaptive noise cancelation seems like a good idea for when you want to talk to someone but they quite often don't switch back to active cancellation mode, they get stuck. To the point I turn the feature off. I've also had a lot of charging issues where one bud won't charge. The bud terminals have to be spotless to charge, I didn't have this issue with the old designs with dedicated copper disk for the terminals. I've had pairing issues where once again these buds have to be spotless at the terminal points to get the pairing signal from the case.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 2, 2025
Thank you for sharing your experience with the Galaxy Buds 3 Pro, Jetcore. We appreciate your feedback, which helps us improve our products. We understand that enjoying the adaptive noise cancellation feature is important. If you’re having challenges with it getting stuck, we suggest checking whether the earbuds' software is up-to-date. To do this, open the Galaxy Wearable app on your device and see if any updates are available. For the charging challenges, ensuring that both the earbuds and the case are clean can help maintain connectivity. You can clean the charging terminals gently with a dry cotton swab to remove any dust or debris. This will ensure a better charging experience. If you continue to face challenges like these, we recommend resetting your Galaxy Buds 3 Pro. This can often resolve various functionality concerns and may restore the performance you expect. Thank you again for your feedback, and we hope these tips help you enhance your experience with the Galaxy Buds 3 Pro! If any of this persists, please be sure to reach out to us at Samsung Support for additional assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great comfort, easy to use, amazing sound quality!
on December 30, 2024
Posted by: Gmoney
from Long Island, NY
Expertise:Expert
I am delighted with my purchase! I have not been disappointed after wearing these earbuds for the past few weeks. Each earbud fits well and stays in place during exercise. I enjoy the sound quality, whether listening to music or making phone calls; the audio is phenomenal. Additionally, I appreciate the extra case holder—it’s very convenient and includes a helpful clip.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
.
on December 31, 2024
Posted by: Rojo
from Los Angeles
Expertise:Beginner
Verified Purchase:Yes
They fall of my ears they disconnect from my phone
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 31, 2024
Thanks for sharing your honest feedback on the Galaxy Buds3 Pro, Rojo. We always love hearing from our customers. The Buds3 features Aurocast, which allows you to share your sound with those around you. You can connect multiple pairs of Buds to a TV or smartphone, making it easy to stream audio across a variety of connected devices. This feature is perfect for sharing experiences with friends, whether it's for silent discos or movie nights. To ensure the best audio experience, start by choosing the right size ear tips for your ears; they should fit snugly without gaps to prevent sound leaks. If you need help changing the tips, refer to our guide. Once you have the correct tips, check for the directional markings on the earbuds: "L" for left and "R" for right. Insert the R bud into your right ear and the L bud into your left ear, making sure the markings face you. Angle the earbuds slightly so that the microphone points towards your mouth, and adjust their position for comfort. You can also use the Galaxy Wearable app to run an earbud fit test to confirm a proper fit. If your Galaxy Buds disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Check out the link attached for additional options to help ensure that this does not continue to happen. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/#:~:text=If%20your%20Galaxy%20Buds%2C%20Galaxy,is%20up%2Dto%2Ddate.
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Misleading
on December 31, 2024
Posted by: Mike
from Durham, NC
Expertise:Intermediate
Verified Purchase:Yes
As a basic ear bud they work fine, the marketing and advertising are very misleading. Many of the reported features are not enabled, blocked, or not compatible with current Samsung phones.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 2, 2025
Thanks for your honest feedback on the Galaxy Buds3 Pro, Mike. We truly appreciate your feedback, as it helps us improve our products and services. At Samsung, we strive to provide the best experience with our Galaxy Buds3 Pro. Designed for comfort and superior sound quality, these earbuds come packed with features like Adaptive Sound, Active Noise Cancellation, and ambient sound mode, all aimed at enhancing your audio experience. However, it’s important to note that some features may require your phone to be running compatible software to function properly. We recommend ensuring that your device is up to date to unlock the full potential of the Galaxy Buds3 Pro. If you have any specific questions or require assistance, we’re here to help at Samsung Support! Your satisfaction is our priority, and we want to ensure you have the best experience with your Galaxy Buds3 Pro. Thank you for being a valued part of the Samsung family! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The One!
on December 31, 2024
Posted by: Neri
from Buffalo, NY
Expertise:Intermediate
Verified Purchase:Yes
The audio clarity is next level. The noise canceling option is phenomenal! and the combination of your music along with the two options is an experience. I work in a noise office and it all sounds so far away. Calls come in clear and it block return noise make your voice clear to the caller. Slick case easy to charge (and fast) best investment ever!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
They are ok
on December 31, 2024
Posted by: Monica
from GA
Expertise:Intermediate
Verified Purchase:Yes
I love them but the noise canceling is not that good
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 2, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Monica! We're thrilled to hear you love them. We understand that you're experiencing some difficulties with the noise-canceling feature, and we want to help you out. Before making any adjustments, we recommend ensuring that your Galaxy Buds are updated to the latest software version. Updates can significantly improve performance and functionality. Once you’ve updated, check that the earbuds are properly fitted in your ears; a snug fit can enhance noise isolation. Additionally, you can adjust the noise control settings through the Galaxy Wearable app to find the right balance for your environment. If you're still having concerns, try resetting the earbuds, as sometimes a simple reset can make a significant difference in performance. Feel free to reach out to us at Samsung Support if you need more assistance. We're committed to helping you get the most out of your Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
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