Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,294 Reviews)
Rating breakdown 13,294 reviews
5 Stars
9,080
4 Stars
2,163
3 Stars
935
2 Stars
525
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: JMDUGUAY
from WA
Expertise:Expert
Verified Purchase:Yes
Both the case and the buds are SO slippery that I have dropped them so many times since got it. I like the rubbery texture from the previous generation. Also not a big fan of the iPods design with the extended bars. It's not as comfy as the previous bean design which was minimal.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, December 30, 2024
Thank you for sharing your feedback about the Galaxy Buds3 Pro, JMDUGUAY! We appreciate your thoughts on the design and texture. The Buds3 Pro features an advanced ergonomic design that ensures a comfortable fit, and we are continually working to enhance the overall user experience. They incorporate a canal-type design with an enhanced 2-way speaker and an immersive dual amplifier. The battery has a capacity of 53 mAh and boasts a water resistance rating of IP57. In terms of sound accessibility options, the Buds3 Pro includes Active Noise Canceling, Adaptive Sound, Ambient Sound, and 360 Audio. Additionally, they offer real-time AI features such as a translation interpreter and quick voice memos. We’re glad to hear you enjoyed the previous generation's feel and we value your feedback about that. Your input is invaluable as we strive to create products that meet our customers’ needs! If you have any specific suggestions, please do not hesitate to share them with us at Samsung Support. Thank you once again for your insights! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Phoenix, AZ
Expertise:Expert
Verified Purchase:Yes
From the ease of setup, to the lightweight design... I love them..! Glad I upgraded because the battery life is brings what i expected, and the sound quality in the Galaxy Buds3 Pro is unmatched.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Essie
from Houston, TX
Verified Purchase:Yes
Nice sound. The controls needs some getting used to, still not used to after weeks of using. Quality of materials feels plastic-y and little cheap, but on the bright side, it's lightweight and fits well.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, January 7, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Essie. It’s great to hear that you appreciate the sound quality! Our team has designed these earbuds with 24-bit audio to provide an immersive listening experience that enhances your favorite music and podcasts. We understand that getting accustomed to the touch controls can take some time. The Galaxy Buds3 Pro features customizable touch controls that allow you to easily play, pause, or skip tracks. If you haven't explored it yet, the Galaxy Wearable app can help you adjust these settings to suit your preferences better, making it easier to navigate your audio experience. Regarding the material quality, the Buds3 Pro was made to ensure a comfortable fit for extended wear. Plus, the IP57 water-resistant rating means they are designed to withstand splashes and sweat, making them suitable for various activities. You will need to make sure to wipe them down so they are free of liquids. We appreciate your feedback as it helps us improve. If you have any other questions or need assistance with the Buds3 Pro, please don’t hesitate to reach out to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Losing charge quickly
Expertise:Expert
Verified Purchase:Yes
Wasn't good in charge, losing charge very quickly,
Response from Samsung USBy R&R Team, December 30, 2024
We appreciate you sharing your honest thoughts on the Galaxy Buds3 Pro! Your feedback is crucial as we continue to make improvements all around. The Galaxy Buds3 Pro offers up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. To help conserve battery life when you need it most, consider storing the earbuds in their charging case with the lid closed when not in use. Additionally, you can adjust notification settings through the Galaxy Wearable app on your connected smartphone or in the Galaxy Buds app if you are using iOS. It’s also important to ensure that both your earbuds and phone are updated with the latest software versions. For more information, please check the attached link for tips and precautions regarding battery charging. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If this continues to be your experience, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001314/
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Written by a customer while visiting Samsung US
Posted by: Tim2
Expertise:Intermediate
Verified Purchase:Yes
I thoroughly enjoy these. There far and away better than the Anker earbuds they replaced!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: M Din
from Florida
Expertise:Expert
Verified Purchase:Yes
This is the best one. Best noise cancellation and voice quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Bboygufi
Verified Purchase:Yes
The sound is not overpassing my expectation, I expected more quality. I don't feel they fit properly in ears I'd prefer they fit tide. And i also expected a shorter antenna or whatever is called, the things where mics are at.
Response from Samsung USBy R&R Team, December 30, 2024
Thanks for sharing your detailed feedback on the Galaxy Buds3 Pro with us! We always love hearing from our valued customers and getting your insights. We hate to see that the sound of your buds has not met your expectations. The Buds3 Pro offers Ultra High-Quality Audio (24-bit / 96 kHz). We urge you to explore the link attached for options that should help optimize your buds sound experience. If you're having trouble getting a good fit with your Galaxy Buds3 Pro, it's important to use the right-sized ear tips, as these earbuds come with various options. A proper fit means no gaps between your ear and the ear tip, which helps prevent sound leaks and enhances audio quality. First, ensure you have the correct ear tips attached. Then, check the bottom of each earbud for directional markings: an "L" for the left ear and an "R" for the right. Insert the right earbud into your right ear with the "R" facing you, and the left earbud into your left ear with the "L" facing you. Angle the earbud slightly so that the microphone points towards your mouth, and adjust the fit by rotating the buds forwards and backwards until it feels comfortable. You can also perform an earbud fit test using the Galaxy Wearable app to ensure you have a proper fit. We appreciate all of your insights. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001321/
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Written by a customer while visiting Samsung US
Customer Rating
5
W
on December 29, 2024
Posted by: Deke 1975
I just bought these a few days ago and they are incredibly awesome, I went from the galaxy buds 3 to these and that blow them out of the water that are fantastic i mean such wonderful sound and amazing features!! Great!! AWESOME!!
Written by a customer while visiting Samsung US