Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,293 Reviews)
Rating breakdown 13,293 reviews
5 Stars
9,079
4 Stars
2,163
3 Stars
935
2 Stars
525
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: ElleJ
Verified Purchase:Yes
Returned item; not easy to use. Sounded like a tin can
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung - Please go back to older style
on December 27, 2024
Posted by: Yuvi
from Alabama
Expertise:Intermediate
I really wanted to like this product and I got it for a very good deal as well but upon trying for a week, I decided that I am better off with Buds Pro 2 itself . I have couple of recommendations to samsung (not sure if those will be seen by samsung team but still wanted to mention it)
1) Entire design is too glossy and i have trouble handling it with care and also to handle case or earbuds in ease
2) the stem placement on the case is not convenient, since the stems are in the center it s more than a step when I take in order to place the ear buds in ears (it s not quite convenient)
3) while the ear buds stay intact in ears I felt it too big inside the ear sometimes it hurts a little when placin for some time.
3) being using it to gym or workouts on a daily basis , I felt the texture and durability of Buds Pro 2 better than buds 3 pro.
1) Entire design is too glossy and i have trouble handling it with care and also to handle case or earbuds in ease
2) the stem placement on the case is not convenient, since the stems are in the center it s more than a step when I take in order to place the ear buds in ears (it s not quite convenient)
3) while the ear buds stay intact in ears I felt it too big inside the ear sometimes it hurts a little when placin for some time.
3) being using it to gym or workouts on a daily basis , I felt the texture and durability of Buds Pro 2 better than buds 3 pro.
I am really looking forward to a solid product next year .
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, December 28, 2024
Thank you for your detailed feedback on the Galaxy Buds3 Pro, Yuvi. We appreciate your insights, as they help us enhance our products. We understand that the glossy finish can sometimes be a concern for handling, and our design team continually aims to balance a sleek appearance with user-friendly functionality. Your comments about the stem placement are noted. User comfort is a priority for us, and we value your insights as we refine our design for better usability. We also recognize that comfort can vary among users, so we encourage trying different ear tips included in the package for the best fit. We're glad to hear that you appreciate the durability of the Buds Pro 2, as our goal for the Buds3 Pro is to provide exceptional sound quality and performance. Thank you for sharing your thoughts, and we hope you continue to share your experiences with our products, as your feedback is invaluable in helping us deliver outstanding audio experiences in the future. For any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Rula
from San francisco, CA
Expertise:Expert
Verified Purchase:Yes
These Buds are amazing. The sound is so clear, it's like a theater in your ears! Light in weight. Fits perfect I can do everything with those in my ears and I don't have to worry about them falling out. I highly recommend them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great design
on December 27, 2024
Posted by: Robby495
from College park, GA
Expertise:Expert
This model is the best model. Great features, great design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Lavonta
from Chicago, Il
Expertise:Intermediate
Verified Purchase:Yes
These the best version on the galaxy bud pro series
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jcled
from Orange County California
Expertise:Intermediate
Verified Purchase:Yes
Purchased brand new however at 1/2 -2/3 volume I already notice crackling in the highs. Maybe mine are defected but they were brand new so it's unfortunate. Aside from that, the sound quality is really good when listening to music on Tidal and Amazon music with Atmos. The fit and look are also amazing as well. Minor discomfort in the beginning but I know I'll get used to it.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
5
Response from Samsung USBy R&R Team, December 29, 2024
Thank you for your detailed review of the Galaxy Buds3 Pro, Jcled! We hate to hear that you may be hearing some crackling sounds at higher volumes, as that's not the experience we strive for. We take product quality seriously and encourage you to reach out to our customer service team for assistance or potential replacement options. We're thrilled to hear that you're enjoying the sound quality, especially with Tidal and Amazon Music featuring Dolby Atmos. The immersive audio experience is one of the key highlights of the Galaxy Buds3 Pro, and it’s great to know that you're finding it impressive. We’re also glad you appreciate the fit and design. The Galaxy Buds3 Pro was crafted with comfort in mind to provide a secure fit for extended listening. It’s common for users to need a little time to adjust, and we’re confident that you’ll grow more comfortable with them soon. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to experience crackling sounds, please reach out to us so that we can further assist you with this. Thank you for your feedback, and we hope your listening experience continues to improve! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Juan S
Verified Purchase:Yes
The sound quality is huge. The way they fit is a little weird at the beginning, but you feel them comfortable at some point. I love that they aren't touch, so now I don't skip or pause songs accidentally. There are just several things I'd like to be fixt, but I'm sure that are going to come in the next updates.
Written by a customer while visiting Samsung US
Posted by: CBlk
from AK
Expertise:Intermediate
Verified Purchase:Yes
So far so good maybe upgrade the silicone ear cups to memory foam other then that they work pretty well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US