Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,293 Reviews)
Rating breakdown 13,293 reviews
5 Stars
9,079
4 Stars
2,163
3 Stars
935
2 Stars
525
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Brian
from California
Expertise:Expert
Verified Purchase:Yes
Case isn't charging my left earbud anymore. Haven't even had these for more than 2 months. I have no damage on them, they are still like new
Response from Samsung USBy R&R Team, December 28, 2024
We appreciate you sharing your experience with the Galaxy Buds3 Pro, Brian. We always look forward to hearing from our valued customers. The Galaxy Buds3 Pro features a Dual Amplifier, powered by our first-ever independently controlled woofer and tweeter. This allows you to enjoy a wide range of sound. We see that you reached out concerning one of your buds not charging. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Check out the link attached for options to help troubleshoot this. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Hands Free
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
The sound quality is excellent. The comfort is an improvement on the Galaxy Pro2. However, the comfort is still not as good as an AirPod. If the comfort was better, I would easily give it a 5-star review. I like the noise cancellation, sound quality, seamless transition from Pro2 to Pro3 with the settings I had already saved on the Pro2. The features such as notifying me of received messages and reading them is also very good. My only complaint is the rigid angle of the plastic. It creates a sore on my ear if I don't get it set exactly right, which takes a lot more fiddling with it than I do with the AirPods. I prefer the feature of using a Samsung earbud with a Samsung phone so I am keeping them. With the Pro2, I had to stop using them because they hurt my ears too much.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super cool technology from for galaxy buds3 pro
on December 26, 2024
Posted by: Anonymous
from Miami
Expertise:Expert
Verified Purchase:Yes
Super amazing sound, light, comfortable, they don't feel heavy, clarity in sound, great external noise cancellation and excellent gift case to protect the galaxy Buds 3 pro
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Bill
from Rochester NY
Expertise:Intermediate
Verified Purchase:Yes
Great ear buds with great sound and a nice look. Better than i thought they were going to be!!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Lincoln, Rhode island
Expertise:Expert
Verified Purchase:Yes
I've being struggling with my bud 3 pro bluetooth connection
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
5
Value
2
Response from Samsung USBy R&R Team, December 29, 2024
Thank you for your feedback on the Galaxy Buds3 Pro, Andres! The Buds3 Pro is equipped with our Adaptive Sound features, so you can enjoy clear calls and immersive sound in any environment. Plus, the long-lasting battery ensures you can enjoy your music all day long. If your phone cannot connect to your Galaxy Bud series earbuds, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Check out the link attached for options that should help get your buds connected properly. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If this persists, please do not hesitate to reach out to us at Samsung Support for additional assistance. We're always here to help! -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Poseidon20
Expertise:Expert
Verified Purchase:Yes
Better than expected experience. Great fit, function and sound.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Enny
Verified Purchase:Yes
So far so good waiting to test the translation and adqr
Written by a customer while visiting Samsung US
Posted by: Ruby
from Atlanta GA
Expertise:Expert
Verified Purchase:Yes
They have some awesome features but they won't stay in my ears. After trying every tip. If I try adjusting them then my call is dropped or some other feature is activated.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R Team, January 7, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Ruby! We understand how frustrating it can be when your earbuds don’t seem to stay put, especially with all the great features you love. First, ensuring you have the right-sized ear tips for your ears is essential. The Buds3 Pro comes in different sizes, and achieving a snug fit is essential to prevent sound leaks while ensuring optimal audio quality. If you need guidance on how to change the tips, we have a helpful guide for the Buds3 Pro tips. Once you have the right tips, ensure you've inserted the earbuds correctly. Check for the directional marks (L and R) on the bottom, and ensure the R bud goes in the right ear (with the 'R' facing you) and the L bud goes in the left ear. It’s also a good idea to angle the earbuds slightly so that the microphone points toward your mouth, which can enhance call quality. We recommend rotating the earbuds forward and backward until they feel comfortable and secure. If the fit still doesn’t seem right, try running an earbud fit test using the Galaxy Wearable app. This tool can help assess whether the Buds3 Pro is fitting properly. We hope these tips help you enjoy your Galaxy Buds3 Pro to the fullest! If you have any other questions or need further assistance, please feel free to reach out to us at Samsung Support. We’re here to help!
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US