Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,928 Reviews)
Open Ratings Snapshot
Rating breakdown 12,928 reviews
5 Stars
8,816
4 Stars
2,093
3 Stars
913
2 Stars
519
1 Star
587
78%of customers recommend this product. 
(
3,494 out of 4,504
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Not functions properly
on September 9, 2025
Posted by: Amar
Does not charge the left ear buds, and some times the right ear buds. Looks like the alignment of the charging case with buds is wrong. Cannot use it. Also the batter dies so fast.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 10, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Amar. We truly appreciate your feedback as we continue to make changes and improvements! We understand how important it is for your devices to work smoothly, and we hate to see that you've had some challenges with the battery life as well as charging the buds. The Galaxy Buds3 Pro provide impressive battery life, offering up to 26 hours of playtime per charge, which can extend to around 30 hours with a fully charged case. To conserve battery power, be sure to make sure to keep the earbuds in the charging case with the cover closed when not in use, and adjust the notification settings through the Galaxy Wearable app if you're on a connected phone, or in the Galaxy Buds app for iOS users. Additionally, we want to help with any concerns regarding the charging alignment. We’ll provide a link at the end of this response with troubleshooting steps to assist you. Remember, Samsung offers a 12-month limited warranty for manufacturer defects, and you can also consider Samsung Care+ for extra protection and support on eligible devices. If you continue to have any concerns, please reach out to us at Samsung Support so we can provide further assistance! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great device
on September 10, 2025
Posted by: Alisina
[This review was collected as part of a promotion.] Great quality and try once you will forgot air pod
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 11, 2025
Thanks for sharing your thoughts about the Galaxy Buds3 Pro, Alisina. We really appreciate you taking the time to share your insights with us. It's great to see that you're enjoying the excellent sound quality that the Buds3 Pro offers. With the Buds3 Pro, you can find your sound sanctuary. Mindfulness comes with daily practice, and you can escape to a worry-free world with Samsung Health powered by Calm. Reduce stress with peaceful nature sounds, improve your focus with white noise, or relax with ASMR for a happier, healthier you. If you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not worth the money
on September 11, 2025
Posted by: Knikky
from Baltimore
Expertise:Intermediate
Verified Purchase:Yes
They do not fit in my ear correctly and constantly fall out. I ended up not using them. Wish I had my old ones back that I traded in.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 11, 2025
We appreciate your feedback regarding the Galaxy Buds3 Pro. The Buds3 Pro are made to provide a snug fit with the new stem design, and we want you to have the best experience possible and be able to utilize your buds. To ensure optimal audio quality and minimize sound leaks, it's important to use the correct size ear tips, making sure there’s no gap between the ear tip and your ear. You can refer to our guide for instructions on changing the tips. Once you have the appropriate tips, check the earbuds for directional marks—“R” for the right earbud and “L” for the left. Insert the right bud into your right ear with the “R” facing you, and the left bud into your left ear with the “L” facing you. Angle the earbud slightly so that the microphone points toward your mouth, and adjust the fit by rotating them until comfortable. Additionally, consider running an earbud fit test to verify that you have the proper fit. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good choice
on September 12, 2025
Posted by: Yuliia
from SC
Expertise:Beginner
Verified Purchase:Yes
I am very satisfied with everything. It work very well, good sound and noise isolation. Thank you. It are great
I would recommend this to a friend!
Features
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 12, 2025
Thank you so much for your wonderful review, Yuliia! We're glad to see that you're very satisfied with the Galaxy Buds3 Pro. It’s great to know they work well for you, and that you appreciate the sound quality and noise isolation. You can easily turn on noise cancellation by simply pinching the buds or through your phone settings. The Galaxy Buds3 Pro also comes with some amazing features like Ambient sound, Adaptive sound, and Active noise canceling, which can be automatically adjusted for the best listening experience, whether you’re enjoying music or taking calls. You can also customize these settings manually using the Galaxy Wearable app for even more control. If you ever have any questions or need assistance with your Galaxy Buds3 Pro, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Ball dropped
on September 14, 2025
Posted by: Anonymous
from Raleigh, NC
Expertise:Expert
I wanted to love it. I am loyal to Samsung. Unfortunately, they will have to be returned. They are bulky and do not stay in the ear. Two starts for the technology: sound quality, real-time translate, and noise canceling features are unmatched.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 15, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Kyoshi! We're glad to see that you're a loyal Samsung user and appreciate the recognition of the sound quality and features they provide. To enhance your experience, we recommend making sure you have the right-sized ear tips for a better fit, as the Buds3 Pro come with various sizes to help prevent sound leaks and ensure optimal audio. When fitting the earbuds, check the directional marks (L for left and R for right), insert them with these facing you, and angle them slightly so the microphone points towards your mouth. You can also run an earbud fit test to confirm they fit properly. We hope that these steps help improve your experience with the Buds3 Pro. If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best buds I have owned.
on September 15, 2025
Posted by: Sammy7Sung
[This review was collected as part of a promotion.] I have owned other brand pro ear buds (bitten fruit) and they are nice for sure, but these Galaxy buds are next level. The Galaxy AI features are top notch with the live translate and auracast. I can't leave my house without these buds in my pocket or I know I'll be having a bad day. The ANC is fantastic, and the ambient mode is perfect for every day use. 10/10 would recommend to a friend.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Amazing sound and smart features! One small flaw..
on September 15, 2025
Posted by: MsLadyT
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy Buds Pro 3 for a little while now, and overall, I’m really impressed. The first thing I noticed was the sound quality—it’s excellent. Music sounds clear, the bass is strong without being too much, and even phone calls come through crisp and natural.
I also really like the new Galaxy AI features. They make the experience feel smarter and more personalized, especially with things like real-time translation and adaptive sound. It’s definitely a nice touch that makes these feel like more than just regular earbuds.
One thing I do wish Samsung would improve is the Find My Buds feature. While it’s helpful to have, I’ve noticed the location tracking isn’t always accurate if I misplace just one bud outside of the case. It seems to update based on where the case is, not the actual bud, which can be a little frustrating when you’re trying to track one down.
That being said, I still think the Galaxy Buds Pro 3 are a great buy. Between the amazing sound, the AI features, and the comfortable fit, I’m really happy with them overall.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Charging
on September 15, 2025
Posted by: Kp august
Expertise:Intermediate
Too weird sometimes not charging charging doesn't stay even couple of hours
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 16, 2025
Thanks for taking the time to share your experience with the Galaxy Buds3 Pro, KP. We take each customer experience seriously and would like to address your concern. We see that you may be experiencing some challenges getting your buds to charge. To start, please ensure you are using an approved charger. Use the included USB cable and a Samsung-approved wall adapter (sold separately) for charging. It's important to check that the earbuds are seated properly in the case; if they are not fully in their designated spots, the charging contacts won't connect, preventing the earbuds from charging. Additionally, make sure the charging contacts inside the case and on the earbuds themselves are clean and free of debris. Dust, wax, or other buildup on these contacts can inhibit charging. Samsung provides a 12-month limited warranty for manufacturer's defects. You also have the option to purchase additional coverage with Samsung Care+ on eligible devices, which offers extended protection and support. If you continue to experience difficulties after troubleshooting, please reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
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