Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,293 Reviews)
Open Ratings Snapshot
Rating breakdown 13,293 reviews
5 Stars
9,079
4 Stars
2,163
3 Stars
935
2 Stars
525
1 Star
591
78%of customers recommend this product. 
(
3,497 out of 4,512
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
meh
on December 23, 2024
Posted by: j1mfrog
from NWI
Expertise:Intermediate
Verified Purchase:Yes
Not comfortable in my ears. Feedback when inserting.
Features
2 out of 5
2
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 27, 2024
Hi J1mfrog! We appreciate you taking the time to share your honest feedback on the Galaxy Buds3 Pro. The Galaxy Buds3 Pro features audio that is tailored to fit your needs. The Adaptive Equalizer with Galaxy AI adjusts the audio based on how the buds sit in your ears. This means that every time you put them in, you can enjoy the best sound possible for every playlist. Wearing your earbuds correctly is essential for achieving the best sound quality, comfort, and stability. Improper wear can lead to discomfort, sound leaks, and a higher chance of them falling out. The Galaxy Buds3 Pro comes with different-sized ear tips, so it’s important to choose the right size for your ears to ensure a snug fit that minimizes gaps between your ear and the ear tip. This helps prevent sound leakage and ensures optimal audio performance. To properly use your earbuds, first check the bottom of each one for directional markers ("L" for left and "R" for right). Insert the right bud into your right ear with the "R" facing you and the left bud into your left ear with the "L" facing you. Make sure to angle the microphone toward your mouth and adjust the earbuds by rotating them until they feel comfortable. Additionally, you can run a fit test in the Galaxy Wearable app to confirm that they are fitted properly. We hope that this helps you get a better fit for your buds. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Meh
on December 23, 2024
Posted by: Rjm1
from Columbus Ohio
Expertise:Intermediate
Verified Purchase:Yes
Good sound, average background noise blocking at best And below average battery life. My buds 2 pros had a way better battery life.
No, I would not recommend this to a friend.
Performance
2 out of 5
2
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 27, 2024
Thanks for reaching out to us, Rjm1. Your feedback on the Galaxy Buds3 Pro is greatly appreciated. We're glad to see that you are enjoying the sound quality these buds offer. The Buds3 Pro features a Dual Amplifier powered by our first-ever independently controlled woofer and tweeter, allowing you to experience a wide range of sound. We noted your concerns about the noise cancellation as well as the battery life. For the ANC we recommend making sure you are using the correct bud tip size and are wearing them properly. The Galaxy Buds3 Pro offers up to 26 hours of playback time per charge, extendable to 30 hours with a fully charged case. You can also make a few adjustments to help conserve battery life. For example, store the earbuds in the charging case with the cover closed when not in use, and adjust notification settings through the Galaxy Wearable app on your connected phone, or in the Galaxy Buds app if you're using iOS. If this persists after doing so, please be sure to reach out to us at Samsung Support so that we can look into what may be causing this. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Connection Issue
on December 23, 2024
Posted by: iag7391
from GA
Expertise:Intermediate
I bought these buds a couple of days ago. It easily connected with my Samsung Galaxy S22 Ultra, but only right bud connects with my Samsung Galaxy Book3 Pro.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 27, 2024
We appreciate you reaching out to us, iag7391. We always appreciate hearing from our customers and getting your valued insights. The Buds3 Pro allows you to seamlessly switch your audio from your Galaxy phone to your PC. Enjoy the latest playlists on your phone, and then easily transition to your laptop for the final boss battle of your favorite game using the PC Auto Switch feature. We understand that you haven’t been able to connect both earbuds to your Samsung laptop. To help with this, we recommend restarting the earbuds. Place the buds back in the case and close the lid. Wait for about 7 seconds until the light on the case goes out, and then try to connect the earbuds again. If you need further assistance, please check the attached link for additional troubleshooting options. Products sold by Samsung are warranted against manufacturing defects in materials and workmanship for a limited 12-month warranty period specified for each product. Additionally, we offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com during the device purchase or within 60 days of purchase at samsungcareplus.com. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Can't get a proper fit
on December 24, 2024
Posted by: Anonymous
from Kennewick, Washington
Verified Purchase:Yes
Despite repeated attempts, achieving a proper fit with the replacement earpieces proved impossible, and in the process, I inadvertently damaged them. The audio quality is not superior to the Buds 2, which at least provided a consistently comfortable and secure fit without causing damage to the ear inserts.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 27, 2024
Thank you for sharing your feedback on the Galaxy Buds3 Pro, Joe. We’re committed to providing our users with an exceptional audio experience with our products. The Galaxy Buds3 Pro features improved comfort for immersive listening. The redesigned shape offers our best fit yet, allowing you to enjoy your music comfortably. Additionally, to ensure your Buds stand out, we have added Blade Lights to enhance your listening experience. We understand that finding the perfect fit is important, and we offer various ear tips to ensure optimal comfort and performance. To ensure a proper fit, we recommend performing a fit test on the Wearable app. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Please reach out to us at Samsung Support so that we can look into what can be done regarding your broken ear tip. Your insights help us improve, and we appreciate your continued support of our products! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Experience
on December 24, 2024
Posted by: CryptoForEverDk76
from Denmark
Amazing product very nice to use great fantastic have a good day ⭐🔥
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Satisfied
on December 24, 2024
Posted by: Mudi
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
Product is solid and great quality. The ANC is quite decent.
Love overall build but only hoped find my device works when the earbuds is locked in the case
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for your review, Mudi! We’re thrilled to hear that you find the Galaxy Buds3 Pro solid and of great quality, as that’s something we prioritize in our design. Regarding your experience with the Active Noise Canceling (ANC), we’re you've had the chance to utilize this feature. We designed the Buds3 Pro to immerse you in your audio, minimizing external distractions effectively. We understand your concern about the "Find My Buds" feature. It does indeed require Bluetooth connectivity, which means the earbuds need to be out of the case to trace their location. When the earbuds are in the case, they disconnect from your device, making them unable to communicate their location. If you have any questions or need further assistance, please feel free to reach out to us at Samsung Support. We’re here to help you enjoy your Galaxy Buds3 Pro to the fullest! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Surprisingly good
on December 24, 2024
Posted by: Squeek
Verified Purchase:Yes
The sound is incredible, with plenty of bass, and plenty of volume. The noise canceling is surprisingly good.
I pair them with an S24, and it's a good match. Using the Wearable app to set them up makes it easy.
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great sound. Battery quality poor.
on December 24, 2024
Posted by: Exodik
from Philadelphia, PA
Expertise:Intermediate
Verified Purchase:Yes
Battery life doesn't last as long as my pro2 buds did.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 26, 2024
Thanks for sharing your feedback on the Galaxy Buds3 Pro. We always appreciate hearing from our valued customers, and we're glad to know that you're enjoying the impressive sound quality these earbuds provide. The Buds3 Pro features a battery capacity of 53.0 mAh for each earbud and 515 mAh for the charging case. When it comes to playtime, you can enjoy up to 6 hours with active noise cancellation (ANC) on, and up to 7 hours with ANC off. Overall, the total playtime is 26 hours with ANC on and 30 hours with it off. In terms of talk time, the earbuds provide up to 4.5 hours with ANC on and 5 hours with it off, contributing to a total talk time of 20 hours with ANC on and 22 hours with it off. To conserve battery power when you need it most, consider keeping the earbuds in the charging case with the lid closed when not in use and adjusting your notification settings through the Galaxy Wearable app on your connected phone, or the Galaxy Buds app if you are using an iOS device. These adjustments should help ensure your earbuds are always ready when you need them! If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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