Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,291 Reviews)
Rating breakdown 13,291 reviews
5 Stars
9,077
4 Stars
2,163
3 Stars
935
2 Stars
525
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Volod
Expertise:Intermediate
Verified Purchase:Yes
The sound quality of these headphones is decent, especially for music—it delivers fine audio clarity and an enjoyable listening experience. However, the overall user experience is marred by design flaws. The controls are not user-friendly, making it difficult to navigate basic functions. Additionally, the earbuds stick more than they should, which makes them prone to falling out during use. This also complicates the process of putting them back into the case, which can be quite frustrating.
While the sound performance is satisfactory, the ergonomic issues significantly detract from their convenience and usability. If ease of use and fit are priorities for you, these headphones might not be the best choice.Music sounds fine but these are not easy to control and stick more and therefore falling out and harder to put back into the case.
No, I would not recommend this to a friend.
Features
4
Response from Samsung USBy R&R Team, December 23, 2024
Thank you for sharing your feedback on the Galaxy Buds3 Pro, Volod. We’re glad you enjoyed the sound quality and found it great for music, but we hate to see that the design and usability aspects didn’t meet your expectations. To enhance your experience, we recommend exploring tips for adjusting the fit and controls. Make sure to use the right-sized ear tips for your ears to prevent sound leaks and ensure optimal audio performance. For instructions on changing the tips, you can consult our guide for the Buds3 Pro. Once the correct tips are on, check that you insert the earbuds correctly—look for the directional marks (L and R) on the bottom of the earbuds and ensure that they fit comfortably in your ears. You can also run an earbud fit test in the Galaxy Wearable app to confirm that you have the proper fit. Your insights are valuable and help us make our products even better. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Rob F
Expertise:Expert
Verified Purchase:Yes
The galaxy buds 2 pro were a much better product. The Buds Pro 3 fall out of ear very easily and sound quality is definitely of a lower grade. Wish I never did upgrade. Within 30 days over wearing them I had a static issue on the left bud as if the speaker was blown, bud I do not play loud music to even think I could of done this. After a day of not using left ear bud, it just starting working as if nothing has ever happened. I did not have any issues with the Buds Pro 2. Wish I could trade back.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 26, 2024
Thank you for sharing your candid feedback, Rob! We hate to see that your Buds3 Pro has not met your expectations. At Samsung, we strive to provide exceptional audio quality and a secure fit for our users. The Buds3 Pro features improved comfort through a redesigned shape that offers our snuggest fit ever. Additionally, we’ve added Blade Lights to enhance your listening experience by making your earbuds stand out. To ensure you get the best audio experience, it’s essential to find the right ear tip size, as this helps prevent sound leaks and ensures optimal audio quality. The Galaxy Buds Pro 3 comes with various ear tip sizes, so please check that you’re using the correct ones for your ears. When you’re ready to wear them, verify the directional markings on the earbuds: an "L" for the left and an "R" for the right. Insert the right bud into your right ear with the "R" facing you, and the left bud into your left ear with the "L" facing you. Angle the blade slightly so that the microphone is pointing toward your mouth rather than straight down, and adjust the fit as needed until it feels comfortable. For further assurance of the fit, you can run an earbud fit test in the Galaxy Wearable app. We appreciate your insight as it helps us to continuously improve our products. If you have any further concerns, please feel free to reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Estati
from Washington
Expertise:Intermediate
Verified Purchase:Yes
They are great could better at noise cancellation. The earphones have a nice style.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Sound great, keep pausing randomly
on December 22, 2024
Posted by: kinda happy customer
from United states
Expertise:Intermediate
Used these for a little over 3 months now. Good audio quality, ambient sound is good, and noise canceling is great. My one big problem with these is the in-ear detection software works very poorly for me. Multiple times an hour it'll automatically pause whatever I'm listening to because it thinks I took the earbud out, even though it's a pretty snug fit. Different sized earbud tips don't seem to fix it either. I'd really like to see this fixed.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
4
Response from Samsung USBy R&R Team, December 26, 2024
Thank you so much for your detailed feedback on the Galaxy Buds3 Pro! We're thrilled to hear that you've been enjoying the audio quality, ambient sound, and noise-canceling features. We understand how important seamless functionality is, especially with the in-ear detection feature. Your experience is valuable to us, and we appreciate you sharing this. We recommend making sure that you ensure that your buds software is up to date. If it continues to happen, try resetting your Samsung Buds to factory settings through the Wearable app. Your satisfaction is our priority, and we hope to continue providing you with an exceptional audio experience. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Evie
from Maryland MD
Expertise:Expert
Verified Purchase:Yes
I love my earbuds, i had the bud 2 pro which falls off the ear all the time. This one is good, very clear. I like it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
stay away if you use it for calls.
on December 22, 2024
Posted by: Allan
from new jersey
Expertise:Expert
horrible experience, when I'm on a phone call, no one can hear me.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 23, 2024
Thanks for taking the time to share your honest feedback on the Galaxy Buds3 Pro, Allan. The Buds3 Pro features an enhanced 2-way speaker with a woofer and tweeter that offers a wide frequency response, unveiling the minute details in your music. If your Galaxy Buds microphone isn't working properly, follow these troubleshooting steps. First, clean the microphone hole, speaker, and air duct using a soft brush or cotton swab to remove debris. Avoid using sharp objects and excessive force to prevent damage. Next, restart the earbuds by placing them in their corresponding slots in the charging case for at least seven seconds, ensuring the case is charged beforehand. If the microphone still isn't functioning properly, reset the earbuds through the Galaxy Wearable app by going to Earbud settings and selecting "Reset." Following these steps should help restore functionality to the microphone. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support so that we can take a further look into what may be causing this. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful
on December 22, 2024
Posted by: IOWUSU
from Ohio
Just got mine and I love it! It's got good bass with good esthetics. Looks great as well. Great job Samsung
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, January 9, 2025
Thank you so much for sharing your feedback on the Galaxy Buds3 Pro, Iowusu! We’re thrilled to know that you’re enjoying the immersive sound experience, especially the powerful bass. It’s designed to elevate your listening experience, whether you’re enjoying music or taking calls. We’re also glad you appreciate the aesthetics! The Galaxy Buds3 Pro were created not just for great performance but also to look sleek and stylish. Your feedback truly motivates us to keep pushing the boundaries of audio technology. If you have any other thoughts or questions, feel free to share them with us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Dfg2
Verified Purchase:Yes
Amazing ease of use.works brilliantly very happy!!
I would recommend this to a friend!
Written by a customer while visiting Samsung US