Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,291 Reviews)
Open Ratings Snapshot
Rating breakdown 13,291 reviews
5 Stars
9,077
4 Stars
2,163
3 Stars
935
2 Stars
525
1 Star
591
78%of customers recommend this product. 
(
3,497 out of 4,512
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Dont buy it
on December 21, 2024
Posted by: Carlo789
from Orlando fl
Expertise:Intermediate
Verified Purchase:Yes
Brand new one and within weeks it stopped charging
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 23, 2024
Thank you for your feedback on the Galaxy Buds3 Pro, Carlo. We hate to hear that you are experiencing charging difficulties. The Galaxy Buds3 Pro is designed with advanced battery technology to deliver long-lasting usage and superior sound quality. We recommend making sure that both the charging case and the earbuds are clean and properly positioned while charging. Check out the link attached for other options that may help resolve this. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If you need further assistance with this, please reach out to us at Samsung Support and we'll be more than happy to further assist you. We appreciate your support and hope to enhance your listening experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Ai translation
on December 21, 2024
Posted by: Sapir
from NYC, NY
Verified Purchase:Yes
The AI translations need a lot of work, but otherwise this buds3 pro are perfect!!
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for sharing your thoughts, Sapir! We're thrilled to hear you're enjoying your Galaxy Buds3 Pro. We appreciate your insight about the AI live translation feature, and we’re always working to enhance our technologies. To make the most of your Buds3 Pro, be sure to check for the latest software updates in the Galaxy Wearable app. This can often lead to better performance in various features, including live translations. Your feedback helps us improve and provide the best experience possible. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Less Than Great
on December 21, 2024
Posted by: Woodturner
Verified Purchase:Yes
I bought these as an "update" for my Buds2 Pro. These do not fit me nearly as well as the Buds2 Pro. Noise reduction is important to me, so constantly fiddling with my ear buds is not great. The case is clumsy, in my opinion. On the plus side, sound quality is fine (I don't do rap, so can't comment on that as far as sound quality is concerned). The Bluetooth range is MUCH better than the Buds2 Pro. Overall, these are a "meh" as far as I'm concerned.
No, I would not recommend this to a friend.
Design
2 out of 5
2
Response from Samsung USBy R&R Team, December 26, 2024
Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We’re pleased to hear that you appreciate the improved Bluetooth range and sound quality. We understand that fit and comfort are essential, and the Buds3 Pro is designed with an ergonomic shape to ensure a secure and comfortable fit for a wide range of users. Additionally, we prioritize noise-cancellation technology to enhance your listening experience. With our first-ever, independently controlled woofer and tweeter, the Galaxy Buds3 Pro allows you to enjoy a broad spectrum of sound. Your feedback is invaluable, and we'll continue to innovate based on user experiences. If you have any further questions or need assistance, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Purchase
on December 21, 2024
Posted by: Chris
Expertise:Intermediate
Verified Purchase:Yes
In very happy with the sound and fit. Glad I upgraded
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great Audio, poor rubber caps
on December 21, 2024
Posted by: Ömer
from New York
Expertise:Intermediate
Verified Purchase:Yes
Great functionality and audio quality. But the rubber bud caps rip too easily, the quality of the rubber is weak, and Samsung makes it difficult to replace.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 22, 2024
Thank you for reaching out to us, Ömer. We appreciate your feedback on the Galaxy Buds3 Pro. We’re glad to hear you appreciate their functionality and audio quality! We strive to provide a premium listening experience. Your comments about the earbud caps are important to us, and we are continuously working to enhance our products. We hate to see that you may be having some challenges with your rubber tips. We recommend reaching out to us at Samsung Support so that we can look into what steps can be taken to get this resolved. We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
doesn't work on a galaxy 21 ultra
on December 21, 2024
Posted by: JPulido
from modesto ca
Expertise:Intermediate
The Interpreter feature on the Galaxy Buds3 Pro doesn't work on a galaxy 21 ultra . forcing to change to new phone!
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 22, 2024
Thank you for your feedback regarding the Galaxy Buds3 Pro. We appreciate your input and would like to highlight that these earbuds are designed to provide an exceptional audio experience, featuring Active Noise Cancellation and crystal-clear sound quality. With the Buds3 Pro, you can enjoy comfort thanks to a redesigned shape that offers our snuggest fit yet. Additionally, to make your earbuds stand out, we've incorporated Blade Lights, enhancing your listening experience and ensuring you shine as brightly as the music you love. The following devices support features with Galaxy AI: the Galaxy S24 series (S24, S24+, S24 Ultra), the Galaxy S23 series (S23, S23+, S23 Ultra), the Galaxy S23 FE, the Galaxy Z Fold series (Fold5, Fold6), the Galaxy Z Flip series (Flip5, Flip6), and both the Galaxy Tab S10 series (S10+, S10 Ultra) and the Tab S9 series (S9, S9+, S9 Ultra). We encourage you to explore all the innovative features of the Galaxy Buds3 Pro. If you have any further questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
I tried to like them
on December 21, 2024
Posted by: imsimsj
from Evansville, IN
I'll start with the good because it's less, The sound quality is good if you go in and turn on Samsungs codec and up scaling. They would never get a good fit in my ear with any size tips. If your finger is in the wrong spot when putting them in your ear you will get a feedback squeal. The stem sticks away from the ear and doesn't curve back like competition. The plastic for buds and case feels cheap and not of high quality. No speaker on case to help find them, mm wave to find them. I will just leave it there. I tried two pairs to make sure it wasn't just one. Very disappointed in samsung making something that is such cheap quality. No Ldac support either.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 26, 2024
It's great to hear from you! We appreciate you taking the time to share your feedback regarding the Galaxy Buds3 Pro. We appreciate your insights and want to highlight some key features that showcase the quality and innovation behind our product. The Galaxy Buds3 Pro is designed to deliver exceptional sound quality, using advanced audio technology. An enhanced woofer and tweeter provide a wide frequency response, revealing the subtle details in your music. Our innovative ergonomic design aims to provide a comfortable fit for a wide range of users, ensuring a secure and enjoyable listening experience. We understand the importance of the materials we use, and we're constantly working to enhance the premium feel of our products. Additionally, the Galaxy Buds3 Pro comes equipped with SmartThings Find, which helps users locate their earbuds easily, along with features such as Active Noise Cancelling and Ambient Sound modes to tailor your listening experience. Your feedback is extremely valuable to us as we strive for excellence, and we hope to hear more from you in the future. Thank you for being a part of the Samsung community! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great noise-cancelling
on December 21, 2024
Posted by: Kieran
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
Got these as a trade-in for my older pair of galaxy buds. In comparison, these new ones have really powerful noise-cancelling which I LOVE. I cannot hear ANYTHING even if I don't have music playing. What I don't care for is the new shape - with the older model, I could keep my earbuds in while putting on/taking off a hoodie or a mask or a hat, etc, and they would stay in but now with these little dangling parts, they fling out of my ear so easily. Truly my only issue with them.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 9, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Kieran! We’re thrilled to hear you love the powerful Active Noise Cancellation feature, which is designed to let you immerse yourself in your music without distraction. The adaptive sound technology really helps you focus on what matters most. We noted your concerns about the fit, especially with the new shape. While the design includes ergonomic fins for improved stability and comfort, we recognize it may take a little getting used to. The Galaxy Buds3 Pro is equipped with additional ear tips to ensure a snug fit for different ear shapes, which might help with keeping them secure while wearing a hoodie or hat. We’re always looking to improve the user experience, and your feedback is invaluable. If you ever have questions or need assistance with anything, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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