Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,291 Reviews)
Rating breakdown 13,291 reviews
5 Stars
9,077
4 Stars
2,163
3 Stars
935
2 Stars
525
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Whitney M
from Memphis, TN
Verified Purchase:Yes
They're awesome! The last pair I had doesn't even come close to these.. 10/10 will recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy Buds 3 Pro Review: Disappointing Durability
on December 20, 2024
Posted by: Guntype2
from VA
Expertise:Intermediate
I recently purchased the Galaxy Buds 3 Pro, expecting premium performance and durability for the price. While they deliver on sound quality and comfort, I’m extremely disappointed with their inability to handle wet conditions, despite claims of water resistance.
During a heavy training session, my Buds 3 Pro were exposed to some sweat and a bit of rain. Unfortunately, they started malfunctioning shortly after. One earbud became unresponsive, and the case’s charging capabilities were also affected. I followed all care instructions and ensured they were not submerged in water, yet they still didn’t hold up.
For a product advertised with water resistance, this performance falls well below expectations. It's frustrating to invest in premium earbuds that can’t withstand typical use in environments they’re marketed for. Unless you plan to use these strictly indoors or in dry conditions, I would recommend looking for more robust alternatives.
Pros:
Excellent sound quality
Comfortable fit
Great ANC (active noise cancellation)
Comfortable fit
Great ANC (active noise cancellation)
Cons:
Poor durability in wet conditions
Questionable water resistance
Expensive for their lack of reliability
Questionable water resistance
Expensive for their lack of reliability
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, December 30, 2024
Thank you for sharing your experience with the Galaxy Buds3 Pro. We are glad to hear you appreciate the sound quality. However, we noticed that you are encountering challenges with the design and usability, particularly regarding the touch controls, fit, and placing the earbuds back into the charging case. If the touch controls are unresponsive or difficult to use, try placing the earbuds in their charging case, closing it, waiting for at least 7 seconds, and then taking them out again. This can help reset the touch sensors. Ensuring that the earbuds fit properly can enhance comfort and prevent them from falling out. Make sure the touch sensors are in contact with your ears; if you don’t hear a detection sound, try reinserting the earbuds. Additionally, adjusting the ear tips to a size that fits snugly can enhance both comfort and stability. If you find it challenging to place the earbuds back into the charging case, check for any obstructions and ensure that the charging contacts are clean. Proper alignment is crucial for effective charging and ease of use. For more detailed troubleshooting steps, please visit our official support page. We value your feedback and are here to help enhance your experience with the Galaxy Buds3 Pro. If you have further questions or need assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Nadiachoco
from Norfolk
Expertise:Intermediate
Verified Purchase:Yes
Noise cancellation is way better on these buds. I love the shape, i think it has swag.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jason
from Usa
Verified Purchase:Yes
Not a fan of them, they don't sit right in my ears the tips provided are not good at any size to get the proper fit. The blade is interesting. I have to wear the blade facing up so they fit my ears. Not very easy to use.
Design
1
Value
1
Response from Samsung USBy R&R Team, December 20, 2024
Thank you for your feedback on the Galaxy Buds3 Pro, Jason! We understand that achieving the perfect fit is essential for the best listening experience. To ensure an optimal fit, these earbuds come with different sized ear tips. First, make sure you have the right size tips for your ears; they should fit snugly without any gaps to prevent sound leaks and ensure excellent audio quality. If you need guidance on changing the tips, please refer to our Buds3 Pro tips guide. Once you have the appropriate tips in place, check the bottom of the earbuds for directional marks labeled L and R. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L also facing you. Angle the bud slightly so that the microphone points towards your mouth rather than straight down, and adjust the buds by rotating them until they feel comfortable. Additionally, you can run an earbud fit test in the Galaxy Wearable app to confirm that you have the proper fit. We appreciate your insights and hope you have a better experience with your Galaxy Buds in the future! If you have any further concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Bad for fit
on December 20, 2024
Posted by: Jkleinknecht
from USA
Expertise:Intermediate
Cannot get a good fit on the left ear. Had the original buds pro and went back to them.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, December 22, 2024
We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro! We hate to hear that you experienced challenges getting a good fit with the left earbud of the Galaxy Buds3 Pro. These earbuds are designed to provide an optimal and comfortable listening experience, featuring advanced ergonomics to accommodate various ear shapes. We recommend trying the different ear tip sizes included in the box to find the perfect fit. If you have any further concerns or need assistance, please don’t hesitate to reach out to us at Samsung Support. Your satisfaction is our priority! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Dennis
Verified Purchase:Yes
Love how I can control the volume with the buds and voice controls too.
Written by a customer while visiting Samsung US
Posted by: Aadil
from Miami, Florida.
Expertise:Intermediate
Verified Purchase:Yes
Amazing Design, it fits smugly in my ears. Love the audio quality though i would say they need to improve the adaptive noise cancelation setting and voice pickup as it randomly reduces the audio when I'm cycling because it assumes im talking.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound, comfortable and great trade-in offer
on December 21, 2024
Posted by: sdcolorado
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
Great sound, comfortable to wear and fits better than my original galaxy buds pro.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US