Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,291 Reviews)
Rating breakdown 13,291 reviews
5 Stars
9,077
4 Stars
2,163
3 Stars
935
2 Stars
525
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Arko
from Tuscola, IL
Expertise:Intermediate
Verified Purchase:Yes
The best headphones I have ever had. Enabled with voice, gestures, and tons of new features make it best product in the market
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Sharon K
Verified Purchase:Yes
The greatest earbuds that I ever had. The sound quality of those earbuds are really impressing
Written by a customer while visiting Samsung US
Customer Rating
3
If you have the pro 2's, keep them
on December 18, 2024
Posted by: Randall
from NY
Expertise:Expert
The sound quality of the earbuds is good. I had the Galaxy buds Pro 2 that I traded in for these. I don't like the pinch/tap method to change the track or raise/lower the volume. It only works two out of 10 or so times. Really have to mess with it in order for it to work which is very frustrating. Buds Pro 2 were much easier to operate with a simple touch of one finger. I regret trading them in but it's too late now. Hoping I will get used to the pro 3's, but I would not recommend them
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, December 20, 2024
Thank you for sharing your feedback on the Galaxy Buds3 Pro, Randall. We're excited to hear you appreciate the sound quality! The Buds3 Pro provides our best and most immersive audio experience. They come with features such as Wind Shield, Blade Light, Swipe Control, and Pinch Control. While we understand that the touch controls can take some getting used to, they are designed to offer a seamless and intuitive experience once you’ve adapted to them. We encourage you to explore the various customization options available in the app to tailor the controls to your liking. We strive to continuously improve our products, and your input is invaluable in helping us enhance user experience. We hope you continue to enjoy your Galaxy Buds3 Pro and discover all their features! If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: poky3210
from Florence Arizona
Expertise:Intermediate
Verified Purchase:Yes
The buds 3 pro are an excellent ear bud. They do everything wonderfully
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Rojer
from Massachusetts
Expertise:Expert
Verified Purchase:Yes
super sound and easy to use, its unique finishes so are very nice
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Noise cancelation
on December 18, 2024
Posted by: Jojo
from California
Expertise:Intermediate
I work in construction and just bought these a week ago. I thought I would use them for work to cancel some of the loud noise . They did for the most part but certain noises would echo in my ear and felt like my ear drum was gonna burst. It felt like when your ears get plugged and suddenly unplug after a while. Not so sure they are gonna work out
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy R&R Team, December 19, 2024
Thank you for sharing your experience with the Galaxy Buds3 Pro, Jojo! We designed these earbuds with advanced Active Noise Cancellation technology to help you fully immerse yourself in your music while reducing background noise. Given that you work in construction, we understand how valuable this feature can be. To ensure you get the best performance, we recommend trying different ear tips to achieve the perfect fit, as a secure fit can significantly enhance noise isolation and comfort. You can find a variety of ear tip sizes included in the box, and be sure to utilize the fit test to ensure that you have the best fit. Additionally, consider using the Ambient Sound feature to adjust the sound levels when you need to be aware of your surroundings. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you have any further questions or need help with this, feel free to reach out to us at Samsung Support. We're here to ensure you have the best audio experience! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Abdo Ahmed
Verified Purchase:Yes
I love Samsung, it's a powerful phone. When I go to my country, it's powerful in performance and has good internet. I always praise Samsung and I also tell my friends and all my family. The Samsung phone is the best in everything.
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible call quality!
on December 18, 2024
Posted by: Mcalvert05
from Indiana
Expertise:Expert
I pre-ordered these in the very beginning. I am so tired of everyone telling me I sound muffled during phone calls! I want my buds 2 pros back that I traded in!
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R Team, December 19, 2024
Thank you for sharing your experience with the Galaxy Buds3 Pro, Mcalvert05. We hate to hear that you're having challenges with call audio clarity. The Galaxy Buds3 Pro is designed with intelligent active noise cancellation and wind shield technology to enhance your calling experience. To improve audio quality during calls, please ensure that the earbuds are seated properly in your ears for an optimal fit, as this can significantly impact sound performance. Additionally, remember to clean the microphone hole, speaker, and air duct. Before cleaning the speaker, detach the ear tip from the latch at the bottom of the earbud. Use a clean, dry, and soft brush, cotton swabs, or other appropriate tools to remove any earwax or debris. We also recommend checking if the latest firmware updates are installed, as updates can improve functionality and resolve potential issues. You can easily check for updates through the Galaxy Wearable app. If you continue to experience muffled sounds, please try resetting your earbuds by following the instructions in the Galaxy Wearable app. If this persists, our Samsung Support team is here to help you further. We appreciate your feedback and hope to enhance your experience with our products! -Kelvin
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Written by a customer while visiting Samsung US