Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,291 Reviews)
Open Ratings Snapshot
Rating breakdown 13,291 reviews
5 Stars
9,077
4 Stars
2,163
3 Stars
935
2 Stars
525
1 Star
591
78%of customers recommend this product. 
(
3,497 out of 4,512
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
galaxy bunds 3 pro
on December 16, 2024
Posted by: peter
from washington
Expertise:Intermediate
Verified Purchase:Yes
quality of sound during calls is subpar and i am really wishing i would have gotten other headphones
Features
3 out of 5
3
Performance
2 out of 5
2
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 16, 2024
We appreciate your thoughts on the Galaxy Buds3 Pro, Peter. The Buds3 Pro features an enhanced 2-way speaker, which includes a woofer and tweeter with a wide frequency response that reveals the subtle details in your music. We hate to see that you haven't enjoyed the sound quality of your earbuds. To troubleshoot the issue, start by checking the audio output on your connected phone. Open the Settings app, go to Connections, and turn off Bluetooth to disconnect your earbuds and other devices. Then, launch the app you were using when you experienced poor audio quality and try playing a song without the earbuds connected. If the problem persists, ensure that the app is up to date and consider clearing its data. Additionally, check your phone’s sound settings in the Settings app for any enhancements like sound personalization or Dolby Atmos, as these can affect your music's sound quality. For more options to troubleshoot this, please check out the link attached. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Flaws on design
on December 16, 2024
Posted by: GeoFer
from Des Moines, WA
Expertise:Intermediate
Flaw design on buds, stops charging inside the case every now and then. Sound isn't that great at all either, and im not going to talk about the ear tips quality either, just lame. Im never going to buy another samsung earbud until I see reviews from it, totally regret buying them
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 17, 2024
Hi GeoFer! Thank you for your feedback regarding the Galaxy Buds3 Pro. We hate to hear that you haven't had the best experience with your buds. The Galaxy Buds3 Pro is designed with quality sound and comfort in mind, featuring advanced noise-cancellation technology and customizable ear tips for a secure fit. Galaxy Buds3 Pro comes with different-sized ear tips. To get the best sounds from your buds, make sure you have the right size tips, as they should fit snugly without gaps to prevent sound leaks. To insert the earbuds correctly, check for the directional marks: insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you, angling them slightly so the microphone points toward your mouth. You can adjust the fit by rotating them until they feel comfortable. Additionally, consider running an earbud fit test in the Galaxy Wearable app to ensure an optimal fit. In regards to your buds not charging, please be sure to make sure that there isn't any debris or moisture in your bud's case. Also, make sure to ensure that you are using Samsung-verified chargers. We continually strive to improve our products based on customer input, and we appreciate your insights. If any of this persists, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't buy garbage
on December 17, 2024
Posted by: Stevo
from SLC, UT
Expertise:Intermediate
Verified Purchase:Yes
Horrible would not recommend if you are a active person cause they cut out and squealing in the ears from feedback. If you wear a helmet or beanie will not work.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 17, 2024
We appreciate you sharing your candid feedback on the Galaxy Buds3 Pro, Stevo. The Buds3 Pro offers long-lasting battery life, providing up to 30 hours of listening time with the included charging case, allowing you to enjoy hours of music without interruption. You can also share audio with those around you by connecting multiple pairs of Buds to a TV or smartphone, making it easy to stream sound across various devices—perfect for sharing experiences with friends during silent discos or movie nights. If you experience squealing sounds, it may be due to the sub-microphone, which adjusts sound according to the noise control settings when Active Noise Canceling, Adaptive, or Ambient Sound modes are enabled. Touching or covering the sub-microphone area while wearing or adjusting the earbuds can cause the microphone to detect sound and produce beeping or howling noises. Samsung provides a 12-month limited warranty for manufacturer defects and offers the option to add Samsung Care+ for extended protection and support on eligible devices. If this persists, please be sure to reach out to us at Samsung Support so that we can take a further look into what could be causing this. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Samsung Galaxy Buds3 Pro
on December 17, 2024
Posted by: Jose
from Frederick, MD
Verified Purchase:Yes
The Galaxy Buds3 Pro look cool, but they don't feel good.
I love when they turn on their lights and Noise Cancellation as well, but I think that they can do better.
If I use Ambient Sound, one of the headphones turns Noise Cancellation on and if they do work, they don't really let me hear clear conversations. Sometimes they work, sometimes they don't. It's a little stressful honestly. 3/10
If I use Adapt Sound, they sound a little better, and I can hear conversations a little better, but they still make conversations sound muffled. 5/10
If I used Noise Cancellation they work. I usually turn them on when I'm going out and I just want to be in my world. 10/10 For this feature
The Voice features are pretty cool too, but if I have them on and I use any of the Ambient or Adapt sound features, they start to mess up and I can't hear conversations clearly. So I have to have them off almost all the time. 5/10
And finally, the fit...
How do they feel?
Do they fit?
Are they comfortable?
Yes, they do fit. 9/10
They feel really cheap and very hollow inside. 7/10
Not at all. I have tried all the sizes, and I have to constantly move them around because they come loose very often. I thought that maybe my ears were too sweaty, or I was moving too much, but no. I tested it 3 times. I synced them to my TV, watch a movie and tried not to move. They come lose, feel very uncomfortable and it's very annoying to move them around or take them out and re-fit them in my ear.
I have the original Buds Pro, and they don't feel like the Buds3 Pro. In fact, they feel better, fit well and they don't come lose honestly. The features are simple, yet nice! Off, Ambient Sound and Noise Cancellation. They don't have these extra features that mess up with the other features.
I bought these headphones on Black Friday with a nice deal and military discount which was nice, but I'm really disappointed with these headphones.
Sorry Samsung, these Buds3 Pro get a 4/10
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 17, 2024
Thank you for sharing your detailed feedback on the Galaxy Buds3 Pro, Jose. We appreciate your insights as they are invaluable in helping enhance our products. The Galaxy Buds3 Pro is designed to deliver an exceptional audio experience with advanced features, including our industry-leading Active Noise Cancellation technology and Ambient Sound mode, allowing users to seamlessly shift between immersive listening and staying aware of their surroundings. The Adapt Sound feature also fine-tunes audio based on your hearing preferences, ensuring richer sound quality. For optimal comfort, the Buds3 Pro comes with various ear tip sizes engineered to provide a secure fit for different ear shapes, allowing for personalized adjustments. They are crafted with premium materials to enhance durability while maintaining lightweight comfort for extended wear. We understand that individual fit can vary, and we encourage users to experiment with the provided ear tips to find their best fit, ensuring an optimal listening experience. With features like Voice Detection, the Buds3 Pro is designed to distinguish your voice from background noise, enhancing your call quality. We're confident that these earbuds can provide an excellent experience in various environments. Thank you again for your feedback. We continually strive to innovate and improve our products, and we look forward to delivering even more exceptional experiences with our future devices. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Mic Doesn't Work with Samsung PC??
on December 17, 2024
Posted by: Tj614
from Columbus, Ohio
Expertise:Expert
These buds are fantastic for listening to music from your phone but you can't use the microphone when connected to a PC so they are worthless for Zoom or Teams on a laptop. And I'm using a Samsung laptop!
Features
5 out of 5
5
Performance
2 out of 5
2
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 17, 2024
Thanks for taking the time to share your experience with the Galaxy Buds3 Pro, Tj614. The Buds3 Pro offers improved comfort for immersive listening, featuring a redesigned shape for an exceptionally snug fit. Additionally, the newly added Blade Lights make your earbuds stand out and enhance your overall listening experience. If you're having trouble with the Buds' microphone on your laptop, please start by checking your computer's sound settings to ensure the correct microphone is selected as the input device. It’s also a good idea to clean the microphone on your earbuds, as debris can block sound, and then restart both your earbuds and your laptop. All products sold by Samsung are backed by a 12-month warranty against manufacturing defects in materials and workmanship. Additionally, we provide the option to add extra coverage with Samsung Care+ on eligible devices for extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome
on December 17, 2024
Posted by: Cwebb66
from DC
Verified Purchase:Yes
Great!!! Product to have. They have a long lasting battery life
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice sound
on December 17, 2024
Posted by: Chelsea
Verified Purchase:Yes
So gar so good. They fall out of my ears easily so I changed sizes but still experiencing same issue.
Response from Samsung USBy R&R Team, January 9, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Chelsea! The Buds3 Pro allows you to hear every detail on your TV to the fullest with 360-degree immersive sound that feels like it’s all around you. We understand how important it is to find the perfect fit for comfortable listening. The Galaxy Buds3 Pro comes with a selection of ear tips in different sizes, so start by ensuring you have the correct size for your ears. It’s important for the ear tips to fit snugly without any gaps, as this prevents sound leaks and ensures optimal audio quality. Once you have the appropriate tips attached, check the bottom of the earbuds for directional marks—‘L’ for left and ‘R’ for right. Insert the R bud into your right ear with the ‘R’ facing you and the L bud into your left ear with the ‘L’ facing you. Angle the earbuds slightly so the microphone is pointing toward your mouth rather than straight down, and adjust them by rotating them until they feel comfortable. Additionally, you can run an earbud fit test in the Galaxy Wearable app to confirm that you have the proper fit. We truly appreciate your feedback, and if you continue to experience issues, don't hesitate to reach out. Your comfort and satisfaction are important to us! If you have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Battery quality is trash!
on December 17, 2024
Posted by: Exodik
from Philadelphia, PA
Expertise:Intermediate
The battery life is horrible on these. My buds 2 pro lasted so much longer.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 18, 2024
Thanks for sharing your feedback on the Galaxy Buds3 Pro, Exodik. Your feedback is crucial as we continue to improve our products and services. The Galaxy Buds3 Pro offers up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. In comparison, the Galaxy Buds2 Pro provides up to 8 hours of playtime per charge and is also extendable to 30 hours with a fully charged case. To help conserve battery power on your earbuds, you can make a few adjustments to ensure they last when you need them most. For instance, when you're not using the earbuds, keep them in the charging case with the lid closed, and consider adjusting the notification settings through the Galaxy Wearable app on your connected phone, or in the Galaxy Buds app if you're using iOS. We hope that this helps you increase your bud's battery life. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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