Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,288 Reviews)
Rating breakdown 13,288 reviews
5 Stars
9,075
4 Stars
2,163
3 Stars
934
2 Stars
525
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: ABCD
Verified Purchase:Yes
I love the new stems it allows for ear hooks! Sounds great and no problems so far.
Written by a customer while visiting Samsung US
Customer Rating
1
Pro 3 not worth it
on December 12, 2024
Posted by: Sameh
from Rhode Island
Expertise:Intermediate
Was happy with it for short time, then start to make a whisl with any sounds such as videos and phone calls. When I called the response was to send it to fix then samsung will return it back to me after fixing it which inconvenience for samsung head set at hundreds of dollars
My pro 2 was way better that happened when upgrading
My pro 2 was way better that happened when upgrading
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 13, 2024
Thank you for reaching out to us, Sameh. We appreciate you sharing your experience with the Galaxy Buds3 Pro. Your feedback is invaluable as we strive to make continuous improvements. The Buds3 Pro features a refreshed look, and revolutionary sound, and is designed for true audio lovers. With a comfortable new shape and enhanced hardware, they deliver the high-resolution audio experience you crave. We hate to see that you've experienced some whistling sounds while trying to listen to your buds. Since you indicated that you've already reached out to us for support, we recommend that you reach out to us again at Samsung Support so that we can take a further look into what might be causing this. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. Please reach out to us at Samsung Support so that we can further assist you with this. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Cdillman
from Plainfield, IL
Expertise:Intermediate
Verified Purchase:Yes
The sound is perfect and the fit is great. I love them.
I would recommend this to a friend!
Features
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Gabby
Expertise:Beginner
Verified Purchase:Yes
Changed out the earpiece but it will not stay in my ear
Response from Samsung USBy R&R Team, December 13, 2024
Hey Gabby! Thanks for sharing your honest feedback on the Galaxy Buds3 Pro with us. Your insights are invaluable as we continue to make improvements. The Buds3 Pro is designed for improved comfort and an immersive listening experience. They feature a redesigned shape that provides our snuggest fit ever. Additionally, we've included Blade Lights to make your Buds stand out and enhance your listening experience. We hate to see that you've been unable to get the right fit despite trying the other bud tips. Have you considered running a fit test on your device? Simply open the Galaxy Wearable app on your connected phone, navigate to the Buds3 Pro screen, tap "Sound quality and effects," then select "Earbud fit test." This will indicate whether the earbuds are in your ears. Ensure both are fitted correctly, tap "Start," and the app will show your results. If it indicates a "Poor fit," make small adjustments and try again until you achieve a "Good fit." If you need any further assistance, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Jarret F
from Illinois
Expertise:Intermediate
Verified Purchase:Yes
Best ear buds ever. If you need a new set of buds, these are the ones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jesus
from Sur dakota
Expertise:Expert
Verified Purchase:Yes
Son geniales. Muy, pero muy buenos y comodos de usar.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Won't charge
on December 13, 2024
Posted by: Jaygee93til
from CA
Expertise:Expert
I bought this a few months ago, left ear bud is not charging and cannot seem to fix it. Not worth the price.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, December 13, 2024
Thank you for sharing your experience with the Galaxy Buds3 Pro, Jaygee. We always appreciate feedback from our customers. The Buds3 Pro provides our best and most immersive audio experience. It features Wind Shield, Blade Light, Swipe, and Pinch control options. The image shows a single Galaxy Buds3 Pro earbud in silver. We see that you reached out concerning your left bud not charging and we would love to assist you with this. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. Check out the link attached for options to help troubleshoot this. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If this persists after doing so, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
5
Under rated
on December 13, 2024
Posted by: DUSTY406
from Kalispell, Montana
Expertise:Intermediate
I'm very surprised with these buds, I read lots of reviews and YouTube videos and decided to purchase them. So far I've had zero issues, everything works great and the sound is great. The only gripe I have is according to the buds I can't get a good fit in my ears no matter what tip I try,but they haven't fallen out of my ears
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US