Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,287 Reviews)
Open Ratings Snapshot
Rating breakdown 13,287 reviews
5 Stars
9,075
4 Stars
2,162
3 Stars
934
2 Stars
525
1 Star
591
78%of customers recommend this product. 
(
3,497 out of 4,512
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Great earbuds.
on December 11, 2024
Posted by: Chris
from Davenport, Fl
Expertise:Intermediate
I bought this a month ago. My first Galaxy buds. I am really enjoying the product. I love leaving the LED light on at night. I hope other buds in the future will have the LED feature.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Charges sometimes
on December 11, 2024
Posted by: Bob H
from New York
Expertise:Expert
Verified Purchase:Yes
Charging issues just like previous version. Takes 40 plus minutes for the blinking red light to go off each time
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 12, 2024
We appreciate you taking the time to reach out to us, Bob. Your feedback is crucial as we continue to make changes and improvements. We noticed that you wanted to share your thoughts on the Galaxy Buds3 Pro. One feature worth highlighting is their long-lasting battery life. With the charging case, the Galaxy Buds3 Pro offers up to 30 hours of listening time, allowing you to enjoy your music without interruption. If your Galaxy earbuds are not charging or turning on, it could be the earbuds, the charging case, or the charger. Start by using the included USB cable and a Samsung-approved wall adapter to ensure proper charging. For wireless charging, make sure the case is centered on the charging pad and is free from covers that may interfere. Check that the earbuds are properly seated in the case and that the charging contacts are clean. Inspect the earbud tips for correct installation and check the indicator lights; a flashing red light could indicate a problem. If the case or earbuds are damaged, you’ll need replacements. If this persists after troubleshooting, you may need to contact Samsung at 1-800-SAMSUNG for assistance getting your buds looked at. If you need any further assistance with this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin
Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Garbage
on December 11, 2024
Posted by: Anonymous
from Centerville, MN
Expertise:Expert
Verified Purchase:Yes
Horrible design, Horrible fit, even with changing the tips, they keep falling out of my ears. Charging always stops due to moisture. Can't get their case off of the buds case. Ear tips are not interchangeable with regular tips. I went back to tge buds 2 pro.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 12, 2024
Thank you for sharing your feedback about the Galaxy Buds 3 Pro. We see that you have some concerns about the fit and design, as well as the charging. Our goal is to ensure that our products meet your expectations. We continually strive to improve our products, and your input is valuable to us. To assist you better, we would like to gather more information about the moisture issue you mentioned while charging your buds. For the fit, please ensure you have the correct size ear tips, as the Galaxy Buds 3 Pro come in various sizes. The tips should fit snugly without any gaps between your ear and the tip to prevent sound leaks and ensure optimal audio quality. If you need instructions on changing the tips, please refer to our guide for the Buds 3 Pro. Once the correct tips are installed, check the directional marks labeled "L" for left and "R" for right. Insert the right earbud into your right ear with the "R" facing you, and the left earbud into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone points toward your mouth rather than straight down, and adjust them by rotating them until they feel comfortable. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. We hope that this helps you get the proper fit on your Buds3 Pro. Once again, we recommend reaching out to us at Samsung Support so that we can further assist you with what you are experiencing while trying to charge your buds. We look forward to hearing from you! -Kelvin
Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great buds
on December 11, 2024
Posted by: Deb mc
from Ny
Expertise:Intermediate
Verified Purchase:Yes
I am liking these ear buds better than the Pro original model.
The noise canceling feature is great.
I do find it a little awkward getting the buds in the case. So far I can live with it.
I would recommend this to a friend!
Performance
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad buds3 pro don't recommend buying them again
on December 11, 2024
Posted by: Nadim
from Rome, GA
Expertise:Expert
Verified Purchase:Yes
Received them and 2nd day right bud stopped charging I'm not repairing out of my own pocket
No, I would not recommend this to a friend.
Features
5 out of 5
5
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 12, 2024
It's great to hear from you, Nadim. We really appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro. The Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to 30 hours when using a fully charged case. Additionally, you can share your audio with those around you by connecting multiple pairs of Buds to a TV or smartphone. This feature allows you to stream audio across even more connected devices, making it perfect for sharing experiences with friends during events like silent discos or movie nights. We hate to see that you've had some challenges trying to charge one of your buds. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. Check out the link attached for troubleshooting options to help resolve this. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you with this if needed. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Buds 3 Pro
on December 11, 2024
Posted by: Consumer
Expertise:Expert
Verified Purchase:Yes
Great sound but fitting design needs improvement...
Performance
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 12, 2024
Thank you for sharing your honest feedback on the Galaxy Buds3 Pro! We truly appreciate hearing from our customers, as it helps us enhance our products. We're pleased that you enjoy the sound quality of your Buds3 Pro. The Buds3 Pro features Adaptive Noise Control powered by Galaxy AI to automatically filter out unwanted sounds like conversations and traffic noise. You can customize how much background noise you want to block, ensuring you remain aware of your surroundings. If someone speaks to you while you’re listening to music, the Buds will automatically adjust to help you hear them clearly. Additionally, they reduce unnecessary external sounds while ensuring that alarms and sirens remain audible for your safety. We also noted your concerns about the fitting design. The Galaxy Buds3 Pro comes with different-sized ear tips, so it's essential to ensure you have the right size for your ears. They should fit snugly, without any gaps, to avoid sound leaks and ensure optimal audio quality. If you need instructions for changing the tips, please refer to our guide for the Buds3 Pro tips. To achieve the best fit, check the bottom of the earbuds for directional marks ('L' for left and 'R' for right), and insert them accordingly. Angle the earbuds slightly so that the microphone is pointing towards your mouth, and rotate them until they feel comfortable. Lastly, you can run an earbud fit test in the Galaxy Wearable app to confirm that you have the proper fit. If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Battery
on December 11, 2024
Posted by: Fernando
Verified Purchase:Yes
Problems with battery life and not charging in case.
Response from Samsung USBy R&R Team, December 12, 2024
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Fernando! We always look forward to hearing from our customers and getting your insights. The Galaxy Buds3 Pro offers up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. You can check the battery status of the earbuds using the battery indicator light on the device. The case can be charged without the earbuds inside; however, when the earbuds are inserted, both will charge simultaneously. The indicator light signals the following: red means the earbuds are charging, green indicates they are fully charged, and flashing red shows that charging is disabled due to an error or abnormal temperature. To conserve battery life, store the earbuds in the charged case when not in use and adjust your notification settings through the Galaxy Wearable app for Android users or the Galaxy Buds app for iOS users. These simple adjustments will help ensure your earbuds last when you need them most. Check out the link attached for options to help troubleshoot what you are experiencing with the buds charging. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists after troubleshooting, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good earbud but not support in IOS
on December 11, 2024
Posted by: KCKC
from usA
Expertise:Expert
Verified Purchase:Yes
No apps support in IOs!! Also, the noise canceling is not good!!!
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 12, 2024
Thank you for reaching out, KCKC. We appreciate your feedback on the Galaxy Buds3 Pro, especially regarding the touch controls. The Buds3 Pro features customizable controls that allow you to pause, skip tracks, accept calls, and more. You can easily adjust the volume by swiping up or down on the Blade and using pinch control to play or pause music, or to launch your favorite app. We noticed your concerns about the Buds not being supported on iOS devices. Please keep in mind that the Galaxy Buds3 Pro supports only a Bluetooth connection and cannot be connected through the Galaxy Buds iOS app. They are compatible with Bluetooth-enabled iPhone 5 devices and later, running iOS 9.0 or higher, but unfortunately, iPad and iPod Touch devices are not supported. If the Galaxy Buds Pro’s Active noise canceling doesn't work properly, or if high-pitched noise cannot be removed during Active noise canceling operation, check out the guide in the link attached for options to help resolve this. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-my-galaxy-buds-pros-noise-control-feature-is-not-working-properly/?srsltid=AfmBOoqSJ_wkDX34smkECeE4q2Vz8bSOJ9EQvW8NCYndECCJ9FLkjGGt
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Written by a customer while visiting Samsung US
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