Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,928 Reviews)
Open Ratings Snapshot
Rating breakdown 12,928 reviews
5 Stars
8,816
4 Stars
2,093
3 Stars
913
2 Stars
519
1 Star
587
78%of customers recommend this product. 
(
3,494 out of 4,504
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
First set of earbuds I actually use
on August 27, 2025
Posted by: RCGW
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
I've never liked ear buds. I've found them uncomfortable and the audio quality is always lacking. I'm not ready to give up my over the ear cans yet, but these are actually usable for both calls and listening to podcasts or even music. I won't ever confuse them for real headphones and I never forget I'm wearing them, but will often opt to wear these to keep my ears cooler and if I have them in and need some music I might actually keep them in. That's high praise from me.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Some Features Are Good...but They Fit Poorly
on August 27, 2025
Posted by: Rmwall30
[This review was collected as part of a promotion.] The positive is they sound good. The negative is they fit poorly. I understand that might be a personal issue, but the Buds 2 fit so much better. If I could trades the 3 Pros in for the Buds 2, I would do it without hesitation. Now after a year or so, the right Buds will not hold a charge for very long. It just continously drains even when not in use and while charging in the plugged in case.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 28, 2025
Thank you for your honest review of the Galaxy Buds 3 Pro, Richard! We're glad to hear you enjoy the sound quality. We understand that fit can vary from person to person, and we encourage you to try out the additional ear tips that come with your Galaxy Buds for a more comfortable experience. Regarding the charging challenges, we recommend checking for any debris or moisture on the charging contacts and the case. Ensuring that both the case and the buds are free from damage can also make a difference. Be sure to check out the link attached for more troubleshooting options. If the charging performance continues to be less than expected, please don't hesitate to reach out to us at Samsung Support. We truly value your feedback and want to ensure you have the best experience with your Galaxy Buds! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Never again
on August 27, 2025
Posted by: Jimmy
from Pennsylvania
Expertise:Expert
Absolutely the worst fitting earbuds i ever purchased.Will not stay in ear and all i do is sit.only had them 3 months and left bud won't charge and i tried everything.I'm disabled and homebound no friends no family.Samsung won't do anything to help.tells me i have to bring them to a service store..ive always been a Samsung fan but after this i will never buy another Samsung product ever again.I'm on disability and this is a huge loss.thanks samsung
Features
4 out of 5
4
Performance
4 out of 5
4
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 28, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro, Jimmy. We truly appreciate your feedback and take your situation seriously. We see that you've already reached out regarding the left bud not charging, and we want to ensure we get this sorted out for you. It's important to us that you have a seamless experience with your earbuds. Additionally, we noted your concerns about the fit of the buds. To help you achieve the best comfort and sound experience, we’re including a link below that provides tips on how to get the perfect fit. To further assist you with this, please don’t hesitate to reach out to us at Samsung Support. We're here to work together to find the best course of action for you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Great sound but ...
on August 28, 2025
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
Sound is phenomenal but don't take them to the gym. The slightest moisture ticks off the case and renders then useless. Opened a case with Samsung who sent me to ubreakifix for repair who then told me they lack the hardware to make repairs and there's really nothing they can do. Waste of my time
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, August 28, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Robert. We truly appreciate your feedback and want to ensure you have the best experience possible. We understand how much you enjoy their phenomenal sound, and we encourage you to clean and wipe the buds if they come into contact with moisture or dirt, as this can help maintain their performance. We’d love to gather more details to assist you further with this. Please reach out to us at Samsung Support, and we’ll be here to help you every step of the way. Your satisfaction is our priority! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
GREAT BUDS WITH FANTASTIC SOUND.
on August 30, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Works fantastic overall and the sound and mic are crisp and clear. The transparency is beyond anything I've ever experienced and I'm genuinely shocked when I take them off. It amplifies everyday sounds while keeping it pleasant. It works perfectly with Galaxy Ai and the Samsung ecosystem. It also transitions perfectly between my S20 ultra phone and my Tab S9 without issues.
The volume is easy to control as well at the toggle between different modes. The fit is the only part that I don't completely love. Even with the different tips it doesn't fit perfectly snug. I bought some custom tips for the perfect fit.
When it comes to gaming and low latency, these buds are amazing as well. Picking up all audio easily such as foot steps and the direction of the other players.
The app was my personal favorite as I could customize every aspect of the sound, from big Bass sound, to podcast voices.
These are a perfect add on to your Samsung devices.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best earpods anywhere
on August 31, 2025
Posted by: Wo0zii3
from Maspeth NY
Expertise:Expert
Verified Purchase:Yes
As soon as you put these in your ears, you will immediately notice the outstanding.Noise cancellation technology that is, unlike anything else and the sound is just as amazing
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Comfortable & dependable
on August 31, 2025
Posted by: Izzyg4411
[This review was collected as part of a promotion.] I use my buds pro 3 daily, with the enhanced sound features they allow me to correct so hearing deficiency I have. I can stream audiobook,call and music when I'm doing chores at home with a pretty impressive distance betweenme and the phone. Auto connect works great when stremaing from phone to buds to car also.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
So much potential
on September 2, 2025
Posted by: StrongLikeBull
[This review was collected as part of a promotion.] I like the design of the buds and the unique lights on them. I still struggle with the options available for the bud tips and the case charging without being plugged in. Previous model buds would recharge several times in the case without being plugged up. This one is spotty. Sometimes it will charge sometimes it won't. The ear tips still slip out of people with larger ear canals. I would like to workout with these however the continue to fall out of my ears. Even mowing the grass just walking one fell out and I almost stepped on it. I've tried every tips from large to small. Its really hard to give an accurate opinion of their performance when they won't stay in consistently. I would like for the design team to put more effort into the tips that hold the buds in. I am forced to use wrap around ear buds if i'm doing any type of movement. I can only use these while sitting at my desk working, yet I still have to keep pushing them in my ears when I feel them falling out.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 4, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We appreciate your feedback on the design and the ear tips. It’s great to see that you've tried different sizes. To help you with this, we’ve attached a link at the end of this response with step-by-step instructions on how to wear your buds for the best fit. Regarding the charging, if you’re experiencing inconsistency, it might help to ensure that the earbuds are clean and free of any debris or moisture, particularly on the charging contacts. Using a Samsung-approved charger is also essential, as this can improve charging performance. Additionally, our products come with a 12-month limited warranty against manufacturing defects, and you have the option to purchase Samsung Care+ for extra support and extended coverage. If you continue to experience challenges, please don’t hesitate to reach out to Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/ (How to wear)
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
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